MITEC

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MITEC December 7, 2005
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The Road Ahead Michigans IT Strategic Plan

• Thank you
• Positive feedback
• Published by the end of the month
• www.michigan.gov/dit
• Whats in it?
• Vision
• Goals and initiatives
• Focus on foundation

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New Ways to Deliver Services
Using the 7 Technologies
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(No Transcript)
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Subcommittees

• Contact Center
• Citizen Transactions/Self-Service
• Collaboration Tools
• Data Integration/Sharing
• Shared Administrative Services
• Mobile Worker/Computing
• Integrated Infrastructure

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Contact Center
Scope Identify common contact center business
functionalities that can be advanced
using a unified strategy and standard
technology platform.
Presenter
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Contact Center

• Existing Technology
• In Progress
• Enterprise Contact Center
• Support Team
• Technologies
• Future Opportunities
• Consumer Complaint Resource (Voice/Online)
• MPSCS Integrated Voice/Data Community
• Resource Information Referral Center
• Contact Center on Demand
• Contact Center In-Sourcing
• 1-800-ICallMI

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Citizen Transaction/Self Serve
Scope To identify enterprise self-service
technology initiatives that will benefit the
citizens and businesses of the State of Michigan
in their dealings with state government.
Presenter
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Citizen Transaction/Self Serve

• Existing Technology
• In Progress
• Online Business Start-Up Wizard
• Future Opportunities
• Consumer Complaint Resource (Voice/Online)
• Charitable Trusts
• e-Forms

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Collaboration Tools
Scope Provide tool set for state agencies to
share information and resources to reduce the
cost of government operations, and, increase the
reach of government services.
Presenter
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Collaboration Tools

• Existing Technology
• Video Conferencing
• Marketing of Existing Tools
• File Sharing
• Public Comment / Survey
• Web Conferencing
• Team Mate Standard Audit Schedules
• FileNet Document Sharing
• In Progress
• Video Streaming
• Future Opportunities
• E Document Management

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Data Integration/Sharing
Scope Identify initiatives that will facilitate
the sharing and integration of data among
departments to leverage information and to enable
decisions makers to make quicker and
more-effective decisions.
Presenter
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Data Integration/Sharing

• Existing Technology
• Team Mate Standard Audit Schedules
• FileNet Document Sharing
• In Progress
• K-20 Tracking System
• Data Warehouse Framework
• Sex Offender Registry Rewrite
• I-Services Phase II
• Next Generation LEIN
• Future Opportunities
• Create a Fusion Intelligence Center
• Law Enforcement GIS
• Online Complaint Resource
• MSP Service Level Modeling

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Shared Administrative Services
Scope Define opportunities for leveraging
technology tools and sharing services to
accomplish multiple agencies similar tasks.
Presenter
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Shared Administrative Services

• Existing Technology
• Document Management
• In Progress
• e-Procurement
• e-Grants
• Future Opportunities

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Mobile Worker/Computing
Scope Identify initiatives focused on improving
the efficiency of state employees who are mobile
and have limited use of an office. Projects are
to include infrastructure improvements with the
possibility of being scalable for multiple
applications meeting specific business needs.
Presenter
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Mobile Worker/Computing

• Existing Technology
• In Progress
• Integrated Construction Site
• Future Opportunities
• Finger Print Palm Print Imaging
• Mi-WIFI (statewide wireless network)
• Law Enforcement GIS
• MPSCS Integrated Voice/Data

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Integrated Infrastructure
Scope Enhance an Integrated Infrastructure
further facilitating Michigan toward realizing
all the benefits of IT Centralization.
Presenter
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Integrated Infrastructure

• Existing Technology
• In Progress
• Michigan/1
• Additional Projects
• VoIP / Voice Consolidation
• Network Authentication Control
• MPSCS (funding/expansion)
• Rated Services
• Intrusion Detection

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Next Steps

• Information Officers will meet with you
  regarding projects that support your agency
• Next MITEC Meeting
• Discuss what top projects are
• Discuss how to proceed on unfunded projects and
  what to request in 2008 budget

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Silver Oaks Miave Initiative
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Its a New Day! IT Procurement Awareness
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You Told Us

• Too slow
• Too expensive
• Not getting the right results
• Black Hole Perception
• No identification of roles and responsibilities
• Too much vendor influence in the procurement
  process
• Process is too confusing

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Others Told Us

• Abuses
• Sole source
• Amendments
• Extensions
• Misuse of allocated resources
• No management controls/accountability
• We dont know what were doing
• Vendors controlling processes
• Rates and prices are too high
• No total cost of ownership (TCO)

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The Need for Change

• External drivers
• Executive Directive 2005-3
• Procurement Optimization
• Audit
• Agency demand
• Reduced staff
• New technology
• Asset Management (ITAM)
• eProcurement
• Industry best practices
• Processes designed to meet the demand

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Whos InvolvedThe Four Players
DIT Contract Office
Agency
DMB
DIT
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Mission Statement Goals

• To procure IT commodities and services through a
  fair, open and competitive process while
  delivering technology solutions to meet the
  business requirements of the state and its
  agencies.
• Alignment with the Governors goals/mandates
• Competitively bid open to more vendors
• Bundle for Total Cost of Ownership (TCO)
• Multi-year bids for contracts as appropriate
• Fixed price rather than time materials
• Bundle ITB contracts ex staff augmentation
  hardware software maintenance

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IT Procurement
DIT Contract Office / DMB
Agency / DIT
Today
Plan
Process
Its A New Day
Plan
Process
Business Requirements SOW Template
Tools, Templates Assistance Write RFPs Write
Contracts Develop Contract Vehicles

• The right people in the right place
• to get the right solutions

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Expectations of DIT Contract Office

• DIT Contract Office is liaison with DMB
• Design contract vehicles to meet business needs
• Streamlined request forms
• Train on standardized templates for development
  of SOW and business requirements
• Finalize SOW document and RFP
• Actively participate in selection and negotiation
  process
• Hold bi-monthly planning and accountability
  meetings
• Meet SLAs

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Expectations of Agencies DIT

• One point of entrance to DIT Contract Office
• One point of entrance to DMB
• DIT Contract Office will determine method of
  procurement
• Due to Governors Executive Directive, the
  following will not be permitted
• No negotiation without DIT Contract Office
• Engagement manager signs off on deliverables,
  SLAs, and hours for payment

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Contract Vehicle Portfolio
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Timeline

• What weve done
• 11/1/05 Implemented a working agreement between
  DIT Contract Office and DMB
• November Internal communications and
  verification sessions
• Whats next
• December Training external communications
• January Implement
• April Review feedback

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Closing Comments

• A year in review - feedback forms
• Next meeting week of February 13