Lone Star Legal Aid

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IP PHONE END USER TRAINING FOR

• Lone Star Legal Aid

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1         Power adapter connection for phones
that do not have in-line power. (All Lone Star
Legal phones have in-line power) 2         Power
supply with DC connector for phone. 3         AC
power cable with wall socket plug. 4        
Network port (10/100 SW) for connecting the phone
to the network (use the
network cable plugged into your
computer) 5         Access port (10/100 PC) for
connecting your PC back into the
network 6         Handset port for connecting the
handset 7         Headset port for connecting a
headset
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7940 IP PHONE
LCD SCREEN Displays time, date, phone number,
caller ID, line call status, and the soft key
buttons LINE OR SPEED DIAL Opens a new line to
call on or speed dials the number on the
screen. FOOT STAND Adjusts the angle of the
phone base to individual requirements. SOFT
KEYS Menu options that change as you navigate
through different screens.
LCD SCREEN
LINE OR SPEED DIAL
FOOT STAND
ON-SCREEN FEATURE BARS Provides access to voice
mail, call histories, phone settings,
network configurations, and status
information. VOLUME BAR Increases or decreases
the volume. FUNCTION TOGGLES Turns on/off
headset options, mute, and speaker phone. SCROLL
KEY Allows navigations through items displayed
on LCD screen. ? BUTTON Displays online help
for a phone key or function.
SOFT KEYS
SCROLL KEY
ON-SCREEN FEATURE BARS
VOLUME BAR
HEADSET MUTE SPEAKER FUNCTION TOGGLES
? BUTTON
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Adjusting the Height of the Footstand

• Push in the hard knob on the right hand side of
  your phone set.
• Move your phone up and down to the desired level.
• Un-depress the adjustment knob

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Dial-Plan

• Office Dialing
• To place an internal call dial the 4-digit
  extension
• Remote offices will be available via 4-digit
  extension as they are brought online.
• Placing an Outside Call
• To place a local call dial 9 the 10-digit
  number
• To place a long distance call dial 9 1 the
  10-digit number
• Calling 911
• Dial 9911

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Placing a Call

• Lift the Handset and dial the number.
• Press the Line button and dial the number.
• Press the Speaker button and dial the number.
• Press the Headset button (if using a headset) and
  dial the number.
• Press the NewCall softkey and dial the number.

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Answering a Call

• Lift the Handset.
• Press the Line button.
• Press the Speaker button.
• Press the Headset button (if using a headset).

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Ending a Call

• Hang up the Handset.
• Press the EndCall soft key.
• Press the Speaker button.

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Muting a Call

• Press the Mute button.
• To remove mute, press the Mute button again.
• If you are using Mute and are on speaker, mute
  will disengage if you lift the handset.

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Hold

• When on a call observe the soft keys on the LCD
  screen, the Hold button is active.
• To place someone on hold press the Hold soft key.
• To retrieve a call placed on Hold press the
  Resume soft key.
• While you have someone on Hold you can initiate a
  second call by pressing the NewCall button.

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Call Transfer

• To transfer a call to another extension or an
  outside number, press the Transfer soft key on
  the screen.
• Dial the extension or 9 10-digit number you
  wish to transfer the call.
• Press Transfer again and hang up.
• To announce the call, wait for the person to
  answer. To complete the call touch the Transfer
  button again and hang up.

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Call Transfer
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Conference Calls

• AD HOC Conference Calls
• A normal call is placed. To add another person to
  the call
• Press More, press the Confrn soft key.
• Dial the extension or number that you wish to add
  to the call.
• Press the Confrn button again. All parties will
  be connected, you may add up to 5 people to the
  original call.
• Things to remember (1) only one person is
  allowed to activate the Confrn button. From that
  moment on they will act as the conference
  administrator, and only that person will be
  allowed to add participants. (2) If the
  conference administrator drops out of the call
  all parties will remain connected.

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Conference a Call
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Join

• To Join an incoming call to an existing call
• Answer the second call.
• To join the calls together
• Press More, press the Join soft key.
• Both parties will be connected and the Caller ID
  display will show In Conference
• Notes
• If you have more than two calls active, you may
  use the Select softkey to choose which calls to
  Join.
• You may add additional incoming calls in the same
  manner.

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iDivert

• iDivert Immediately Divert a ringing call to
  voicemail
• Phone will stop ringing and the call will be
  transferred to your voicemail box
• Press the iDivert softkey

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Call Forward

• To use Call Forward press the CFwdALL button on
  your screen.
• You will hear two (2) beeps. Dial the number
  where you want to forward your calls.
• Call Forward will work to any extension or phone
  number. You must use a 9 to forward to an
  external number.
• To cancel Call Forwarding, press the CFwdALL
  button.

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Call Forward
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Park

• Park is a function that allows you to answer a
  call and place the call in a holding slot while
  you find the person the call is intended for.
• To use the Park function, press the Park soft key
  and look for the 4-digit number that will appear
  on your screen. Remember this number as it will
  soon disappear and you will not be able to
  retrieve the call without it.
• To access the Parked call, pick up any IP phone
  and dial the Park Extension. The call will
  automatically be transferred to the phone where
  the Park Extension was dialed.
• Calls will remain parked for up to 3 minutes.

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Call Parked at XXXX
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Call Pick UP

• Pick Up is a function that allows you to answer
  calls that are ringing in your specified work
  group.
• This feature is only active before the calls goes
  to voice mail.
• To use the Pick up function, get dial tone, press
  More, press Pick up, press Answer. Depress it
  and the call will automatically be transferred to
  you.

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Using Directories

• Press the Directories button to display the
  Directory menu.
• Use the Scroll key to highlight the desired
  option Missed Calls, Received Calls, Placed
  Calls, or Corporate Directory.
• Press the Select soft key to display the desired
  call history.
• To speed dial a number, scroll to highlight the
  desired number. Press the Dial soft key.

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Setting Up Voice Mail

• Lift your handset to your ear and press the
  messages button.
• You will receive a welcome to Unity message and
  will be asked to provide your password.
• Enter the default password of 121212.
• Follow the script to record your name, record a
  personalized greeting and change your password.

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Setting Up Voice Mail Cont.

• 5. Once youve changed your password you must
  remember it. The System Administrator has no
  view of your password. If you forget your
  password, the System Administrator will need to
  reset your VM box in the Unity server.
• 6. Listen until you hear Unity tell you that
  you have completed your VM set up. When you hear
  this message, you may hang up or press for more
  options.
•  

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Accessing Voice Mail
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Accessing Voice Mail Offsite

• Dial the main number.
• The main auto-attendant will answer. Press .
• When Unity asks for your ID, enter your mailbox
  extension followed by .
• Enter your password followed by .

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Voice Mail Cont.

• Once you have logged into the system you can
  perform these functions.
• To hear new messages press 1
• To send a message press 2
• To review old messages press 3
• For set-up options press 4

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Voice Mail Contd.

• While listening to the message you can perform
  the following functions

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Voice Mail Contd.

• After listening to a message you can perform
  these functions

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CCM End User Page
The CCM user page allows you to control your
phone through the web. There are several things
you can do through this page. Examples Set up
Speed Dials, Fast Dials, and Personal Address
Book.

• To log in to the CallManager End User Page
• Open a browser
• Type in the http//10.10.101.220/ccmuser
• Default password 12345
• Change your password right away to your network
  log in password.
• Your User Identification (Your phone extension)

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Cisco IP Phone End User Options
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Cisco IP Phone End User Options
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CCM Speed Dials

• Adding/Updating Speed Dials
• Once logged in to your CallManager User Page,
  click Add/Update your Speed Dials link.
• Enter the speed dial phone number in the Speed
  Dial 1 text box. For speed dials external to ,
  append a 9 to the beginning of the Speed Dial
  number.
• Enter the speed dial display text in the Display
  Text textbox. This is the text display for the
  speed dial on your IP phone.
• Repeat the steps above to configure multiple
  speed dials.
• Click Update to save your changes.

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Subscribe to IP Services

• Once logged in to the CallManager User Page,
  click Subscribe to IP Services link.
• You must subscribe to Personal Address Book AND
  Fast Dials once.
• Select Personal Address Book in the drop down
  box.
• Enter the Outside Access Code 9
• Enter your User ID
• Enter the default PIN 12345 (this does NOT
  affect your voice mail)
• Click on Subscribe
• Click on Update
• Repeat the same procedure for Fast Dials

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Personal Address Book

• Return to the Menu page
• Click on Personal Address Book
• Click on Add New Entry
• Click on Fast Dials
• Click on (unassigned)
• Select a name from the personal address book and
  choose a directory number
• Click on Insert
• This service is now accessed on your IP phone by
  pressing the Services hard button.

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Changing the Ringer Type

• Push the Settings Button
• Select 2
• Select 1 Default
• Scroll down and press Play to hear a sample of
  each ring.
• Find the ring you prefer and press Exit.
• Press Save to save the ring type.

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Cheat Sheet