Digital Voice: Moving to a National Footprint

1
Digital Voice Moving to a National Footprint

• Gerald D. Campbell
• EVP, Voice

May 23, 2006
2
VOIP is a TechnologyDigital Phone is a
Service!

• Network ownership TWC Carrier Traffic not
  carried on Internet
• In-person Installation and Service
• High-speed not required Stand alone phone
  service
• Bundled Product Service Bill
• Integration of platforms PC/TV
• Whole house wiring

3
Digital Phone-History
Over 75 take the Triple Play
4
The current offer
Digital Phone value proposition

• Also Available
• Voicemail 3.95 per month
• Second line (launched in April) 29.95 for
  unlimited calling
• Coming
• Unlimited in state (June)
• International plans (Later 06)

• 39.95 - 49.95 gets you
• Unlimited local, regional and national calling
• Features
• Caller ID
• Call waiting
• Speed dial
• Anonymous call reject
• Unpublished numbers
• Local number portability
• 69
• Call Forwarding
• Direct Dial International

5
Value Add Feature

• Caller ID on TV
• Deployment began late last year
• Already in almost half of our divisions today
• Will be essentially fully deployed across all
  divisions by year-end

6
Digital Phone Primed for Continued Growth
Q106 PENETRATION LEVELS OF ELIGIBLE HOMES.
SELECT SYSTEMS IN MAINE AND UPSTATE NEW YORK VS.
TOTAL TWC
23
18
17
16
Total TW Cable 8
Portland(ME)
Albany
Binghamton
Syracuse
Significant growth to come
7
Current Focus - Profit Improvement

• CPE - Cost are going down as reliability
  improves. Enhance tools and monitoring
  capabilities evolving.
• Ebonding - with our carriers-greater accuracy and
  reduce order processing time.
• SIP - we no longer interconnect with TDM-lower
  transport cost and greater networking
  flexibility.
• Network Monitoring-deeper penetration of probes
  into the network-catch issues early. Joint
  monitoring with our carrier partners.

8
Current Focus - Its about the Customer

• Metrics an extensive measurement system has
  been developed from order entry through to
  customer experience.
• Telephone Expertise we recruited at division
  level a VP with telephone background and over
  time all supporting staff have been trained or
  hired with a focus on telephone operating
  experience.
• Quality Control we have increased level and
  focus on all field technical activities that will
  increase customer satisfaction for all services.

9
Coming Soon

• More calling plans-State wide and International
• Commercial phone
• Distinctive Ring-tones
• Spanish Voicemail prompts
• Caller ID on PC
• Unified Messaging
• Voicemail prompt on TV
• Web Portal Access