Voice Over IP / Internal Presentation

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Q w e s t W h o l e s a l e M
a r k e t s
Q w e s t W h o l e s a l e M
a r k e t s
Contract Amendment/QuestionnaireProcess
Expectations
The Qwest CLEC Forum May 13-14, 2002
The information provided on every slide in the
following presentation is for training purposes
only. The information provided does not create or
modify any legal obligations, promises or
expectations between Qwest and CLEC customer. The
parties relationship is governed by existing
legal obligations and contracts.
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Contract Amendments / Questionnaire

• Purpose/Process of Contract Amendments
• Combination of Questionnaire Contract Amendment
  Establish Product Delivery
• Purpose/Process of Questionnaire
• Shortcuts
• Results
• Q A

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Amendments are Required

• Whenever a CLEC has an existing Interconnection
  Agreement and the product you are interested in
  is not in your Agreement.
• Amendments identify the Product Description,
  Terms and Conditions and Rates for a product.
• The Amendment and New Product Questionnaire drive
  the implementation of USOCs and Rates in the
  Qwest systems, allowing for ordering and billing.

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The Act

• Sec 251(c)(1) Duty To Negotiate The duty to
  negotiate in good faith in accordance with
  section 252 the particular terms and conditions
  of agreements to fulfill the duties described in
  paragraphs (1) through (5) of subsection (b) and
  this subsection. The requesting
  telecommunications carrier also has the duty to
  negotiate in good faith the terms and conditions
  of such agreements.
• Sec 252 (a)(1) Voluntary Negotiations the
  agreement shall include a detailed schedule of
  itemized charges for interconnection and each
  service or network element included in the
  agreement

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The SGAT

• Resulting language from 271 Workshops
• Sec 1.7 once this SGAT becomes the
  Interconnection Agreement between CLEC and Qwest,
  this Agreement can only be amended in writing,
  executed by the duly authorized representatives
  of the Parties.
• Sec 1.8 Because this SGAT is Qwests standard
  contract offer, CLECs with a current
  Interconnection Agreement may opt into, through
  Section 252(i) of the Act, any provision of the
  SGAT by executing an appropriate amendment to its
  current Interconnection Agreement.

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Amendment Process

• CLEC contacts Sales Executive and requests an
  additional service or network element be added to
  Interconnection Agreement
• Sales Executive partners with CLEC on
  Questionnaire and Contract Amendment
• Qwest contract people extract the standard terms
  and conditions and rates from the latest SGAT to
  generate an amendment for that service or network
  elements
• Amendment sent to CLEC for signature
• CLEC signs and returns to Qwest for execution or
  requests negotiations
• CLEC completes appropriate Questionnaire
  information

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Questionnaire / Contract Amendments

• How Questionnaire and Contract Amendments work
  together
• Combination of questionnaire contract amendment
  to establish product delivery from point of
  initial account set-up through billing, and
  finally to customer receipt of any applicable
  output reports

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Questionnaire Requirements

• A Questionnaire is required to set-up a new
  customer as either a reseller or CLEC and for an
  existing customer to add new products
• Information required in Questionnaire
• General Information
• Billing and Collections Section
• Qwest Output Section
• Input to Qwest
• Only pertinent information to amendment applies

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Questionnaire Purpose

• Purpose of Completed Questionnaire(Note Items
  in bold typically apply to product specific
  questionnaires)
• Determine geographical requirements
• Identify Client IDs
• Determine Qwest system requirement to support
  client specific activity
• Collect credit information
• Obtain billing information
• Establish input and output requirements
• Create and distribute client contact lists
• Identify client hours and holidays

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Amendment-Questionnaire Shortcuts

• New product amendments and questionnaires have
  been developed and are posted on the negotiations
  web page http//www.qwest.com/wholesale/clecs/nego
  tiations/html
• SGAT 1.7.1 in the General Terms and Conditions
  allow CLECs who have opted into the SGAT or this
  provision to submit the Advise Adoption Letter
  and Interim Advise Adoption Letter Processes

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Amendment-Questionnaire Shortcuts

• Be as explicit as possible when working with
  Sales/Service teams on your unique business plan
  so that all products can be identified and
  processed concurrently
• Processing of questionnaire and contract
  amendment can happen concurrently

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Questionnaire-Amendment Results
Clear understanding between Wholesale customer
and Qwest on product terms and conditions, rates,
billing set-up, and established in-put and
out-put requirements
Q w e s t W h o l e s a l e M a r k e t s