Developing Performance

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Welcome
Developing Performance Goals and
Standards Presented by Roger Wenschlag 4 pm
Eastern, 3 pm Central, 2 pm Mountain and 1 pm
Pacific Dial 646-519-5883 PIN 0648
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The Supervision Series
Developing Performance Goals and
Standards Presented by Roger
Wenschlag Subject Matter Expert and Managing
Affiliate
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Purpose-Process-Payoff of Todays Telebridge

• Purpose To introduce you to the purpose and
  scope of Developing Performance Goals and
  Standards
• Process
• Define/discuss SMART goals
• Take an online assessment
• Discuss the value of SMART goals
• Overview DPGS skill steps, objectives, design,
  and audience
• Complete some exercises
• Overview behavioral modeling and job-specific
  skill practice
• Conclude
• Payoff Youll be in a better position to assess
  the potential value of DPGS for your
  organization.

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What is a S.M.A.R.T. Goal/Performance Standard?
Specific Detailed and clear Measurable Quantit
y unit of measure stated Attainable Can
be performed by the team member Results-Orient
ed An output is produced, not an
activity Time-Framed Completed by a
definite time
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Use of S.M.A.R.T. in Your Organization

• We have a working performance management system
  that incorporates S.M.A.R.T. goals/standards.
• High __ 5 __4 __3 __2 __1 Low
• 2. Most people here participate in planning and
  negotiating their own S.M.A.R.T. goals and
  performance standards.
• High __ 5 __4 __3 __2 __1 Low
• 3. Most of our supervisors are competent and
  comfortable in the process of setting those
  S.M.A.R.T. goal/standards with their people.
• High __ 5 __4 __3 __2 __1 Low
• 4. We use performance plans as the basis for
  periodic reviews of progress and in resetting
  goals based on new priorities.
• High __ 5 __4 __3 __2 __1 Low

POLL QUESTIONS
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Why S.M.A.R.T Goals and Standards? Alignment
Accountability -- Achievement

• At the organization level
• Organization mission Why does it exist?
• Business operating strategies. What major
  actions should we take?
• Organization goals What are our broad goals for
  this year?

• At the business unit and/or department level
• Business unit and/or department goals What will
  we accomplish what performance standards (SMART)?

• At the team level
• Team goals or objectives What will we
  accomplish what performance standards (SMART)?

• At the individual level
• Individual goals or objectives What will I
  accomplish what performance standards (SMART)

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Who Can Benefit from the Workshop?

• Any leader who is responsible for performance
  planning and goals setting with his/her people
• Senior Executives
• Department Heads
• Functional (IT, HR, etc.) Managers
• Sales Managers
• Team Leaders
• First Level Supervisors
• Others?

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So, Why Bother? From the Team Members Point
of View

• I am more committed because I have
  participated.
• I focus my energy on the most important things
  results.
• I will perform and judge my work against a
  clear, measurable standard.
• My team leader will have a more objective
  standard to observe, coach and evaluate my
  performance.

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Objectives of the DPGS Workshop
At the conclusion of this workshop the
participant will be able to

• Define goals, objectives and performance
  standards.
• Identify and set performance standards that are
  specific, measurable, attainable,
  results-oriented, and time-framed, using concrete
  active language.
• Involve team members in creating their own
  individual performance standards.
• Negotiate with team members to develop
  S.M.A.R.T.-based performance standards for team
  members.
• Monitor team members progress toward their goals
  by holding individual review meetings.

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Skill Points of the Goal/Standard Setting
Process

• State broad goal of plan and the team members
  role within it.
• Ask team members view of what his/her
  performance standards should be.
• Negotiate by modifying unrealistically high or
  low performance standards.
• Agree on performance standards that are
  S.M.A.R.T.-based.
• Confirm team members commitment and set up
  review.

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Program Design Activities and Flow

• Introduction OpeningPre-TestObjectives
  Introductions/ExpectationsBenefitsKey Terms
  Awareness ExerciseIntro VideoContent
  Teach-backsAction VerbsSample S.M.A.R.T goals
  and performance standardsPerformance Standards
  ExerciseWriting Performance Standards Exercise.
• Analysis of Video Models Write Job-Specific
  CaseTraditional VideoPositive VideoRecord
  Skill Points.
• Behavior Modeling IntroductionPositive Video
  ModelSkill Practice (Behavior Model)Discuss.
• Job-Specific Practice Worksheet
  CreationIntroductionSkill PracticeDiscuss
• Summarize and Close Post-Test Summary...
  Application Job Aids and Tools

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Our Design Intent -- Make it

• Interesting Hold the learners attention and
  motivate learning.
• Important They say, This is really going to
  help me!
• Relevant -- The content and skills have immediate
  utility.
• Active Learning Lots active of involvement
  throughout program.
• Skill-Based They can do something when they are
  done.

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Whats the Connection to the Supervision Series
Core Modules?

• Essential Skills of Leadership
• Maintain Team Member Self-Esteem.
• Focus on Behavior.
• Encourage Team Member Participation.
• Essential Skills of Communicating
• Create a Climate of Open Communication.
• Design Clear, Concise Messages.
• Manage Nonverbal Behaviors Effectively.
• Listen to Communicate.

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Teach Back Exercise 2A -- Planning An
Effective Motivational Tool

• What is the team leaders role in planning? Team
  member?
• What are the benefits of good planning?
• What are the typical problems caused by poor
  planning?
• What questions do good plans answer?

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Teach Back Exercise 2B -- Gaining Team Member
Commitment Accountability

• How does team member participation in planning
  affect their motivation and commitment?
• Once performance standards are set, what is the
  responsibility of the team member?
• Once performance standards are set, what is the
  responsibility of the team leader?

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Teach Back Exercise 2C Clear Performance
Standards

• What effect do clearly defined goals and
  performance standards have on the team member.
• What does each of the letters in S.M.A.R.T. stand
  for?
• What is an action plan, and what role does it
  typically play in attaining a goal or objective.

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Exercise 3 Performance Standards Statements

• 1. Joe will reduce the amount of scrap generated
  by his production.
• __ S __M __A __R __T
• Linda will reduce the cost of office supplies by
  20 under FY200X actual usage of 4,233 by the
  end of this fiscal year.
• __ S __M __A __R __T
• 3. Harry will work harder at keeping his
  customers happy.
• __ S __M __A __R __T
• 4. Assad will increase the number of key accounts
  this year by a significant percentage.
• __ S __M __A __R __T
• 5. Robert will increase his output of widgets by
  10 of last years production by the end of this
  year.
• __ S __M __A __R __T

POLL QUESTION
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Summary of Telebridge

• More tuned to the way things are done these days.
• Appeals to a broader audience beyond first-level
  team leaders.
• Solid programming duo with Giving Performance
  Feedback, especially at or near performance
  review time.

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Summary of Telebridge (contd)

• Great option to use the new Vital online program
  content, focus bridging workshop on skills of
• Writing goals and performance standards
• Conducting goals and performance standards
  planning discussions

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A Leadership Solution
NEW Supervision Series

• Essential Skills of Leadership
• Essential Skills of Communication
• Developing Performance Goals Standards
• Providing Performance Feedback
• Managing Complaints
• Improving Work Habits
• Effective Discipline
• Resolving Conflict
• Coaching Job Skills
• Delegating
• Supporting Change
• Communicating Up
• Motivating Team Members
• Solving Workplace Problems (2005)

? Classroom Workshop? Online Modules? Blended
Combination
NEW Additions

• Leading Successful Projects (Classroom)
• Hiring Winning Talent (Classroom)
• Attracting Winning Talent (2005)
• Using Financial Data (2006)
• Ethics Matter (2006)

? Classroom At This Time? Others In Development
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Previews Available
You Can Preview This Program By Contacting Your
Vital Learning Consultant for a Preview Package
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Questions Answers
Q A
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l e a d e r s h i p ? s a l e s ? s e r v i c
e ? p r o d u c t i v i t y