Time Warner Cable Collections Department

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Time Warner CableCollections Department

• STARS Internship Program
• Kathryn Masse

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History of Time Warner Cable
-Time Warner serves 10.9 million customers in
27 states -In 1995, Time Warner Cable
introduced the On-Time Guarantee -In 2002,
Video On Demand with iCONTROL was introduced
-In 2005, TWC is working toward taking over part
of Adelphia

http//www.twcable.com
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OBJECTIVE 1

• To gain knowledge in accounts receivable
• (payments from customers, updating accounts)
• -Entered payments into the computer
• -Went through and eliminated balances from
  seasonal customers that were not going to return
  this year
• -Learned more about how hard it can be to collect
  money from people for bills

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The Welcome Screen in ICOMS
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Customer Ledger Screen
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Equipment Screen
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Adjustment Codes
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Cash Entry Batch Screen
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OBJECTIVE 2

• To demonstrate my computer experience (especially
  in Microsoft Office)
• -Created a better Excel document for the
  equipment information
• -Took forms and made current, more legible ones
  in Word
• -Worked in Excel to enter bankruptcies into the
  computer system

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Equipment Codes and Descriptions- Before
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Equipment Codes and Descriptions- After
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OBJECTIVE 3

• To create a better comprehension of cash
• resolutions in a business
• -Realized how much money was still on accounts
  that needed to be paid by customers and billed
  them for it
• -Was able to get a close look at the amount of
  money a company takes in

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OBJECTIVE 4

• To prepare any forms or
• statements for accounts
• -Filled out Manual Refund Request Forms when the
  computer couldnt put it through automatically
• -Sent out forms to customers to tell them that
  they had a credit on their old accounts
  transferred to their current one

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OBJECTIVE 5

• To distinguish between different aspects of
• Accounting, particularly accounts receivable
• -Got a closer look at the accounts receivable
  directly related to a large business
• -Saw some aspects of not only money directly
  coming in to TWC, but money that we had to get a
  collection agency to collect for us

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Communication at Time Warner The INFOFLOW was
something new that they were trying out.
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Other Things Learned

• -Business work environment
• -Teamwork
• -Business meetings
• -Commitment

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(No Transcript)
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Kathryns Shared Documents
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RESUME
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• ANY QUESTIONS OR COMMENTS?
• Thank You!