Website Testing

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Website Testing

• Website Administration

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Introduction

• Testing is often overlooked
• QA budget should be approx 10 of total time and
  resources
• Should allow for two QA test run throughs
• Website usability testing

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QA Testing

• Track and fix mistakes
• Spelling errors
• Orphaned and rogue links
• Misplaced content
• Application errors
• Broken tables
• Functional errors
• Browser crashes

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QA Testing

• Create a QA plan
• Conduct QA testing
• Prioritise and fix bugs
• Conduct final check

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1. Create a QA plan

• Methodology
• Resources
• Schedule

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2. Conduct QA testing

• Internal
• External

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3. Prioritise and Fix Bugs

• Track
• Prioritise
• Fix
• Monitor

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4. Conduct Final Check

• Testing and fixes are already complete
• Check design, content, production and
  functionality
• Client sign off

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4. Conduct Final Check

• Design check
• Attention to detail
• HTML check
• Code
• Functionality check
• Works in accordance with technical specifications
• Content check
• Formatting etc
• Client approval
• Client sees and approves entire site prior to
  launch

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Website Usability

• The measure of how an individual actually
  navigates, finds information and interacts with
  your website.

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Website Usability
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Website Usability
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Conducting Usability Tests

• Four step process
• Plan and prepare
• Find participants
• Conduct session
• Analyse data make recommendations

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Step 1 Plan and Prepare

• Can be simple but specify goals
• Time is limited so be focussed
• Create a test plan

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Step 1 Plan and Prepare

• Test plan should include
• Overall goals/objectives
• Methodology (procedure, equipment, facility, etc)
• Target audience profile (whom you will be
  testing)
• Testing outline (orientation, check-off lists,
  test questions)
• Specific task list
• Final evaluation (analysis of data)
• Reporting structure (how you plan to submit
  results and recommendations)

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Step 1 Plan and Prepare

• Task list
• Choose straightforward tasks to test potential
  problem areas
• Create a list for the time allocated
• Keep it casual and low stress
• Make tasks as real world as possible

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Step 2 Find Participants

• Select appropriately
• Screen participants

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Step 3 Conduct the Session

• Have an introduction
• Remain neutral during testing
• Try to be a silent observer
• Consider video taping
• Test your set up prior to session starting

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Step 3 Conduct the Session

• Take meticulous notes
• Could they complete the task?
• Did they need help?
• How much time did it take?
• Any stumbling blocks
• Overall observation

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Step 3 Conduct the Session

• Have all required materials at hand
• Know when to quit
• After the session debrief the participant
• Finalise your notes

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Step 3 Conduct the Session

• Moderation tips
• Introduce yourself as silent observer
• Ask participants to think aloud as they perform
  tasks
• Use humour and keep session relaxed
• Make it clear they are not being tested and they
  cant get it wrong
• Dont set them up with expectations
• Dont rescue or help participants
• Recognise if they are too frustrated

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Step 4 Analyse Data Recommendations

• Gather data as you go
• Summarise whilst information is fresh in your
  mind
• Rank problems in order of frequency and
  prioritise
• Use grids if possible
• Determine causes if possible
• Translate data into recommendations
• Divide recommendations into short and long term

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Step 4 Analyse Data Recommendations

• Create a final report
• Executive summary (brief synopsis or overview)
• Methodology (description of how it was performed)
• Results (clear, comprehensive display of results)
• Findings and recommendations (general, specific,
  short term, long term, problems and solutions)
• Appendices (raw data, notes, samples, background
  data of participants but no names)

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Conclusion

• Testing is vital
• Often overlooked
• Requires planning
• Needs to be budgeted and scheduled for