The Lazarus Challenge

1
The Lazarus Challenge

• Breathing Life into Dead Values

2
Some Dead Values

• Personal focus and discipline
• Balancing people and things
• Precise communication
• Respect for one another in words and actions
• Commitment to the success of team and team
  members
• Constructive resolution of conflicts or
  disagreements
• Personal and team renewal and development
• Empowerment of staff

3
Sacrifices

• Sacrifice To do without something you value, in
  order to have something else, which you value
  even more
• Sacrifices bring dead values to life
• Time (urgent vs. important)
• Money (how do we earn and spend ?)
• Ego (small and strong vs. large and fragile)
• Previously inviolate values

4
Talking the Talk

• Brown-Bag Lunches
• Speak Up Forums
• Video Messages
• Training programs
• Shared values
• Guiding principles

• Single-Point Lessons
• MBWA
• Newspaper Articles
• Short seminars
• Communication ground rules

5
Symbolic Moments

• Two or more values are perceived to be at odds
• At least one person, who will tell others, is
  watching

• Leaders must learn to recognize symbolic moments
• Then seize them for walking the talk

6
Walking the Talk

• Invite open feedback about violations of values
• Identify the situations in which you are most
  likely to trespass
• Prepare ahead of time how you will respond in
  these situations
• Openly (even publicly) acknowledge your
  fallibility

7
Stalking the Walk

• Tell positive inspiring stories
• Make sense of difficult situations
• Recognize heroism
• Reevaluate reward systems (put more focus on
  intrinsic motivations)
• MBWA, catch people who are doing it right
• Use creative thank-you notes

8
Talking the Walk

• In an environment of skepticism and distrust, all
  ambiguous behaviors will be interpreted
  negatively
• All leadership behaviors are ambiguous
• Leaders will ensure correct interpretation of
  behaviors by providing explanations and
  clarifications

9
Discussion