Connecting Aboriginal Canadians

1
Moving Government Services On-Line
Presentation to First Nations Connect
Conference February 11 14, 2002 Thunder Bay,
Ontario
Mathew Chan Project Director, Government
On-Line Indian and Northern Affairs Canada
2
Background

• October 1999 Speech from the Throne
• Why Government On-Line?
• GOL principles
• client-centric
• convenient and accessible
• consistent
• responsive
• private and secure

3
Government On-Line Migration Strategy
Multi-jurisdictional
Convergence
Tier Three SeamlessGovernment
Inter-departmental
Service Transformation
Tier Two Fully Enabled ESD
Intra-departmental
Channel Refinement
Tier One On-Line Presence
Single Business Line
On-Line Access
On-Line Initiation
Real-Time Processing
4
Government of Canada GOL Approach

• The Government On-Line initiative is
• Centrally co-ordinated, to achieve progress
  across the entire government
• Collaborative across departments and agencies,
  and across jurisdictions, involving the private
  and not-for profit sectors
• Transformative, by encouraging the
  re-engineering, consolidation and integration of
  services where it makes sense
• Innovative, using proven best-of-breed
  technologies and private sector partnerships

5
Citizen-Centred Service Delivery Citizens First
Model
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Portal / Gateways / Clusters No Wrong Door
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Highlights of Government of Canada GOL Efforts

• Canada Site / Gateways / Clusters
• Common look and feel
• Policy development and governance
• Secure channel and Public Key Infrastructure
  (PKI)
• GOL Plans (28 departments RCMP)
• 194 key services covering all major programs, 164
  with plans and 30 potential candidates
• Emphasis on horizontality and service integration
  (e.g., subject clusters, CH GC, FNITP, etc.)
• Partnerships between departments are encouraged
• Service for all Canadians choice of channel,
  language and format
• For more information visit www.gol-ged.gc.ca/rpt
  /rpt_e.asp

8
Highlights of INAC GOL Efforts

• Departmental GOL Plan (12 key services)
• Departmental web site and contents
• On-line systems for reporting Non-Registered
  On-Reserve Population (NRORP) and Housing and
  Infrastructure Assets (HIA)
• Indian Land Registry System (ILRS)
• NORMIN digital contents
• Data collection / reporting process
  rationalization
• Aboriginal Canada Portal
• First Nations and Inuit Transfer Payment (FNITP)
  project
• Indian Registration System / Certificate of
  Indian Status (IRS / CIS) project
• For more information visit www.ainc-inac.gc.ca/g
  ol-ged/index_e.html
• 
  

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Key INAC GOL Services
On-line
Partially on-line
Not on-line
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First Nations and Inuit Transfer Payment Project

• Implement a re-engineered Grants and
  Contributions business process that will assist
  in developing business and service standards and
  streamlining the back end business processes
• Provide key on-line transactional services which
  include
• application for and approval of funding
• scheduling and adjustment of cash requirements
• transfer of funds
• reporting financial and non-financial
• Provide a single-window venue, for payments and
  reporting, for the transfer of government funds
  to eligible recipients

11
Transfer Payment Management Accountability
Framework
12
High Level View of FNITP
Reporting / FN Reporting Guide
On-Line CRM / Business Flow
Partners / Clients
Transfer Payment System Manager
Data and Transaction Coordination
Corporate Data Warehouse
Deptl Financial System (OASIS)
PWGSC SPS
13
FNITP Project Business Drivers

• From the clients perspective
• One contract with Canada
• One cheque
• One set of reports
• From an operational perspective
• Take advantage of business process improvement
  and enabling technology to reduce the
  administrative paper burden and shift the
  emphasis to more client-centric value-added
  activities
• From an accountability perspective
• Establish a consolidated Management
  Accountability Framework that measures the
  effectiveness of all Government services to
  eligible recipients

14
Indian Registry System / Certificate of Indian
Status Project

• Project Objectives
• To introduce a more secure Certificate of Indian
  Status to replace the existing Indian Status card
  
• To modernize the existing legacy Indian Registry
  System for on-line transaction

15
Proposed CIS Issuance Process

• IRA verifies identity of individual and captures
  picture and signature
• IRS authorizes the issuance of the CIS and the
  CIS is printed (HQ or Region)
• The CIS is sent back to the IRA
• IRA issues the CIS to the individual

4
1
3
2
IRS Web Server and Database
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IRS / CIS Project Business Drivers

• Streamline registration business processes
• Improve authorized user access to Registry
  information
• Replace existing Status Card with secure and PKI
  capable card
• Replace existing legacy system with secure
  on-line system

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Opportunities

• Potential for sharing and exchanging ideas
  creating networks
• Technology can be used as a tool to maintain
  connections between communities, including on and
  off reserve
• Cost-effective delivery of certain services to
  remote communities (e.g., education, health care)
• Method of preserving culture and making culture
  accessible to those who have moved off reserve
• Potential for economic development / marketing
• Improvement of government business processes and
  service delivery to citizens

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Challenges

• Sustainability / Competing Socio-Economic
  Priorities
• People
• Leadership involvement
• Capacity building
• Youth
• Retention of trained people
• Business
• Streamline business processes
• Service standards
• Consistency of service
• Information management (IM)
• Change management
• Technology
• 7 / 24 service
• Security
• Rapidly changing environment
• Standards