Becky Verastegui

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IT _at_ ORNLDecember 10, 2007

• Becky Verastegui

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The Office of the CIO and Information Technology
Services Division are working together to
modernize IT for ORNL
IT Services Division
Chief Information Officer
Software Application Services
IT Policy and Project Management
User Support Services
Infrastructure System Software Support
Communications Security Infrastructure
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Information Technology Services
Delivering ORNL's computing, networking and
information infrastructure and providing IT
services and support to all of ORNL
User Support Services
Communications Security Infrastructure
Desktop support for Windows, Mac, and
Linux Central desktop purchasing Helpdesk call
center
Top Rate Network Infrastructure Extensive
wireless network Separate network for
Visitors World-class network perimeter cyber
defense Defense-in-Depth Network Access Control
ORNL IT is Here to Differentiate World Class RD
Software Application Services
Business Applications for RD and Core IT
Operations Web Design and Development Systems
analysis and design Web site design and
maintenance Web application development Database
design and creation Data warehousing Strategic
planning
Infrastructure Server Software Support
Maintenance of central Web services Administration
of central mail services FAX and pager e-mail
gateway services System Administration All
flavors of UNIX single and cluster systems AD and
Windows domain services
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Information Technology Services Becky Verastegui,
Director Linda Duncan, Division Secretary
Operations Manager Mike Turpin
Communications Security Infrastructure Don
Williams
User Support Services Bob Beane
Infrastructure Server Software Support Suzanne
Willoughby
Software Application Services Ron Parr
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Information Technology Services Software
Application Services Ron Parr
Software Application Services Ron Parr

• Business Applications for RD and Core IT
  Operations
• Web Design and Development
• Systems analysis and design
• Web site design and maintenance
• Web application development
• Database design and creation
• Data warehousing
• Strategic

Deb Alvaro2 Rhonda Atwater Fred Baes Karen
Barry Connie Begovich Gail Benefield Randy
Benson Jerry Bentz Michael Bjerke David
Bond David Broughton Bob Bryant Linda Burnett
Jim Calfee Bert Callahan James Calloway Laura
Chavez-Becker Ron Clark Amy Coen Don Cross Dennis
Davis John Drake Ray Ferguson1 David Gisy1 Ken
Gray Web Gudmundson1 Randy Haese Dionne
Harper Becky Heatherly Jeffrey Hensley Dolores
Hight Danny Honeycutt Brad Horn1
Dennis Hovey Janice Ishee Michael
Johnston Russell Langley Cindy Latham Lamar
Lepard Letitia Lewis2 Schree Liafsha
Sheryl Martin Jeri McNeany Don Merical Diane
Merrill Mike Miller Lynn Morton1 Ron Mulig1 Steve
Parham Jeff Parkison Jim Pearce Susan
Perkins Rick Phillips Mike Pung Justin
Rogers Robert Schoenfeld Kevin Sellars Paige
Stafford Donna Starnes1 Rick Stephens Fern
Stooksbury Rob Tannert Vince Tillman1 Tom
Willoughby Judy Zager John Zisman

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Information Technology Services User
Support Services Bob Beane
User Support Services Bob Beane Greg
Bell Cynthia Brackett Jack Breazeale1 Kathy
Brooks1 Joe Brown1 John Bui Sheila Causby Glenn
Cross Terry Heatherly Janice Hughes1 Robbie
Humphrey Donna Inman Lara James Roberta
Jones1 Ben Kelmers Marilyn Langston Cynthia
Leach1 Tom Marsh1 Jimmy Miller1 Janice
Moody1 Bill Nelson Russ Overbey Kathleen
Palmer2 Terrell Patrick George Phipps1 Rodney
Renfro1 Jim Rhyne Anne Rowland Anthony
Seay Glenda Sharp Doug Smelcer Ed Stanford Lance
Treadway1 Danny Walls Teresa Wilson1 Greg Winfree

• Helpdesk call center
• Macintosh and PC
• desktop support
• UNIX workstation
• desktop support
• Computer center
• operations
• Central desktop
• purchasing

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Information Technology Services Infrastructure
Server and Software Support Suzanne Willoughby
Infrastructure Server Software Support Suzanne
Willoughby
Bill Briscoe Shui Chang Carlos Cunningham Denny
Depp Mark Dobbs Brett Ellis Mark
Fletcher Michael Galloway Dave Giles Judy
Green Dave Greenwood Janice Greenwood Pam
Hale Russ Hand George Hill Tom Karaus Reggie
Lindsey Mark Rogers Larry Rosenbaum Terry
Scoggins Janie Sharp David Sill Jim
Simmons Brian Swail Charles Thomas Jennifer
Tippens Jim Trater Jon Truan Brian Wallace Scott
Wood

• Maintenance of central Web services
• Administering central mail services
• Provides FAX and pager e-mail gateways
• System Administration
• All flavors of UNIX
• single and cluster systems
• AD and Windows domain services

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Information Technology Services Communications
Security Infrastructure Don Williams
Communications Security Infrastructure Don
Williams Mary Ann Collins Jimmy Duncan Rex
Duncan Warren Everett Joe Evon Chuck Fisher Mark
Floyd Joe Foust John Gerber1 Marion Henry Susan
Hicks Greg Hinkel Jay Jernigan Brenda
Johnson Bruce Johnston John Long Chip Newman Chad
Pfleger Clark Piercy Keith Sanford Matt
Smith David Wantland

• Top Rate Network Infrastructure
• Extensive wireless network
• Separate network for Visitors
• Network Access Control
• World-class network perimeter cyber defense
• Vulnerability testing
• Perimeter intrusion
• detection
• Enterprise virus
• protection
• Scanning
• Video infrastructure
• Telecommunications
• services
• Defense-in-Depth

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30,000 foot ORNL IT Plan
Consolidate IT Staff
Cyber Security Revitalization
Desktop management standards
Network segmentation
IT Governance Standards
Customer relations (SLA)
Standards to cost
Application Transformation
IT architecture and standards
Update infrastructure to standards
Standardize business applications
Modernize user tools
2006
2008
2007
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FY08 planned Information Technology modernization
projects

• Improved Email Messaging
• (Pilot 2H07, Prod 1H08)
• Multi GB inboxes
• Voicemail delivered in inbox
• Check email and reschedule meetings from phone
• Unified Messaging
• (Pilot 2H07, Prod 1H08)
• Presence awareness for all staff
• Instant Messaging
• Many-to-many video conferencing
• Real-time web conferencing integrated with
  calendar

• Application Standardization
• (V1 June 2007, Prod 2H08)
• Unified Portal
• Single place for all applications
• User / role aware pushed content
• Content Management System
• (Pilot Now, Prod 2H07)
• User project web pages and document stores
• Information rights management
• Vista
• (Deploying now)
• Office 2007
• (Deploying now)

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Top challenges for next 12 months

• Transition cyber security revitalization project
  to operations without losing focus
• Make useful progress on application
  standardization
• Deploy new technologies without too much
  disruption
• Improve service desk support despite changing
  technologies
• Training and/or augmentation of IT resources to
  ensure necessary skills
• Change information protection policy to support a
  single unified portal with multiple sensitivities
  levels and users
• Manage uncoordinated information release by the
  individual

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What consumes most of our time

• Ever constant cyber security threats
• IT modernization
• Legacy information silos inside ORNL
• Battelle-wide IT vision efficiencies
• Getting workforce comfortable with new
  technologies