Brief Case 2

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Brief Case 2

• Maritime Steel Expands VoIP System (pg. 114)

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Case Summary

• Firm Maritime Steel and Foundaries Ltd.
• Transition from PBX to VoIP
• Had concerns about service quality, convenience
  and reliability
• Firm experienced several benefits
• Company considered it a great success

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Question 1

• What advantages do VoIP systems have over
  traditional PBX systems?

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Question 1

• Cost Advantages
• Long distance calls
• Lower network maintenance costs
• Greater integration with other communication
  technologies
• Additional features and functionality
• Hunt groups and call rerouting
• Short extensions to reach employees throughout
  the organization

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Question 2

• VoIP systems have received a good deal of
  positive spin in the media, yet their adoption by
  businesses in Canada has been disappointing. Why
  do you think this has been the case?

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Question 2

• Can be more expensive under some circumstances
• Service Level Guarantees for Wide Area Networks
  (WAN)
• Some companies are resistant to change,
  uncomfortable using emerging technologies
• Legacy systems

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Impact on petGRO

• At this time, petGRO is uneager to adopt new
  technologies
• Lack sufficient IT infrastructure for VoIP
• Only 10 dial-up accounts for the entire firm

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Impact on our FA

• The Accounting and Finance FA would be involved
  in the evaluation and approval of such a project
• Although limited direct impact at this time,
  there could be cost advantages if the new
  technology is adopted

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• THANK YOU!