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NATIONAL E-GOVERNMENT TECHNICAL ARCHITECTURE
E-government portal
Agency Web sitesand portals
Corporate systems(e.g., ERP)
Front-end layer
Intranet portal
E-government network
E-services integration infrastructure
User interaction toolkit
Middle layer
Integration bus
Paymentsgateway
User securitygateway
E-government network
Agency back-end system
SADAD
PKI - Certificate Service Providers
MoI
MoCI
Back-end layer
Components to be implemented and managed centrally
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NETWORK DOMAIN TOPOLOGY
DMZ
Network domains
Corporations as users
Citizens as users
Public internet
Governmentportal
Domain U
Routing based on trust level rules
Domain G
Domain P
Yesser
Authorisa-tion
Intranet
Low- or high- service-quality VPN
High-service- quality VPN
Applications
Government agencies and core service providers
(e.g., payments)
Corporations as non-core services providers
Source Yesser
25
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DETAILED ARCHITECTURE OF THE E-SERVICES
INTEGRATION INFRASTRUCTURE
User interaction toolkit
User notification
Integration bus
Messaging
Technical services
Security services
User security gateway
E-payment gateway
User authentication
User authorisation
User administration


Government agencies back-end systems
Source Yesser
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31
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32
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1. ??????? ???? ??? 2. ????? ????????? ?????? 3.
??????? ????? ?????? ???? 4. ??????? ????????
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?????? ?? ??????? ?? ??????? ??? ???????) 5.
???????? ??????????? ?????????? ??????????
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33
???? ???? ?? ?????? ??????? ??????????? ????????
?? ????? ?????????
?????? ??????? ???????????
E-procurement
Government correspondences
National data exchange
????? ???????? ???????
????? ???????? ???????
????? ???????? ?????? (??????? ???????????)
???????
?????

• ????? ??? ?????? ????? ????

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????? ??????? ??????? ????? ???????? ???????????
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• ?????-????? 12
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??? ???????

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• ?????-????? 1

• 11 ??? ?????? ??????

• 34 ??? ?????? ??????

????? ???????

• 4 ???? ?????? ??????

?????? ??????
34
???? ???? ?? ????? ??????? ?????????? (????????
??????)
????? ??????? ?????????? (???????? ??????)
Employmentservice
Work permitservice
Expat labour request
Payment order service
CommercialRegistration
Universityadmission
???? ?????? ????????
???? ????? ????? ???????
???? ????? ????? ????????
???? ????? ???? ?????
???? ?????????
???? ???????
???????/??????
???? ?????? ?? ????? ????? ????
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????? ??? ????????? ?????? ?????? ????? ????????
??????? ??? ???????? ?? ??????? ?? ?????????
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?????-?????
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???/????? ??????
???? ?? ??????? ??????? ????? ???????? ????????
??????? ???????
?????? ????
35
PILOT SERVICE REDESIGN FOLLOWED A 5-STEP APPROACH
1
2
3
4
5

• Interviews with process owners
• Paper and information flows mapped
• Understood underlying perfor-mance drivers
• Process steps
• Rules and regulations
• IT support
• Legal environment
• IT readiness of government agencies assessed

• Interviews with
• Process owners
• Stakeholders
• Experts
• Drafted hypotheses of issues identified in
  interviews
• Hypotheses tested and refined with process owners
  and stakeholders

• Hypotheses of remedies drafted based on issues
  identified
• Hypotheses tested and refined with process owners
  and stakeholders
• Benchmarking conducted and taken into account

• Remedies combined to distinct scenarios differing
  in impact for host organisa-tions and
  stakeholders
• Scenarios discussed and modified in workshops
  with working teams
• Selection of target solution

• Defined horizon 1 and 2 of implementation of
  pilot service redesign to ensure first results
  within 12 months
• Horizon 1 12 months
• Horizon 2 14 years
• IT requirements defined for horizon 1 and 2 of
  target solution

Description

• Process flows at workplace level
• IT assessment of government agencies

• Issues defined as starting point/ background of
  redesign

• Remedies as input for scenarios of aspired end
  state of redesign

• Scenarios for redesign of pilot services
• Selected target solution

• Definition of short and medium/long term target
  solutions
• IT requirements

End products
Phase 1 of Action Plan project
Phase 2 of Action Plan project
Where necessary and possible Source Yesser
36
BUSINESS ARCHITECTURE BUSINESS DOMAINS AND
SERVICES FOR PILOT PROCESSES
Shared services (i.e., used in multiple
processes)
Public employment
Authorisation
Expat
Commercial registry (CR)
Payment collection
User
MoCS
MoCI
MoI
MoCI
SADAD
MoI

Confirm payment
Citizen
ZAKAT
Social security
MoI
Dept. of Zakat Income Tax
GOSI
Process
-
related services
Job seeker
Employer
Education
CoC
membership
Payment order
ERP
MoL
KSU
MoF
MoL
Agencies
Chamber of commerce

Check PO -beneficiary

Search for suitable job
seekers
Test results
Transfer
Diploma
Kiyass
test
center
MoE
SAMA
To act on behalf of company 3-4 agencies
for a pilot phase Source Yesser
37
APPLICATION ARCHITECTURE FOR PILOT PROCESSES
KSU Website
MoL website
MoCI website
E-government portal
Intranet portal
Busi-ness logic com-ponent
User interaction toolkit
Adap-ter
Integration bus
KSU back- end
Adapter
Adapter
Payment gateway
Authentication gateway
Other institutions
Adapter
MoL backend
MoCI backend
MoF backend
KSU
MoL
MoCI
MoF
SADAD
MoI
MoCI
Pilot processes

• MoCS
• GOSI
• ZAKAT dept.
• MoHE
• Kiyass
• CoC
• MoH

Chamber of Commerce Source Yesser
38
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• ???? ?? ?????? ????????? ??????????? ????????
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• ?????? ?????????? ????????

39
???? ???? ?? ?????? ????????? ???????
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E-procurement
Government correspondences
National data exchange
????????? ???????? ???????????
????????? ????????
???????
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40
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41
?????? ???????? ?????? ???????
????????
2010
2009
2008
2007
2006
?????? ???????? ??????
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42
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43
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???? ?????? ??? ???? ?? ??? ?????? ?????????? ??
???? ???? ???????? ??? ???????? www.yesser.gov.sa
/bestpractice.asp
44
????? ??? yesser.gov.sa