What is the IARE

1
(No Transcript)
2
What is the International Association of
Reservation Executives?
Founded in 1985 by a group of hotel reservation
center managers for the exchange of ideas and
opportunities that were relevant to their
profession.
IARE Members now represent call centers
throughout the travel/hospitality industry
worldwide -- airlines, car rentals, cruise lines,
riverboats, individual hotels and city
convention/visitor bureaus, etc.
3
IARE members fuel a global economy by allowing
persons from all over the globe to share their
interests and economic well-being with others no
matter where they may be.
United States
Ireland
Canada
England
Mexico
Australia
Asia
Europe
4
The management of travel-related call centers has
evolved into a specialized field.
What makes a Travel Call Center unique?
5
What makes a Travel Call Center unique?
Manage large work forces with many entry level
positions. A unique environment high tech and
very basic, very fast moving, answers have to be
almost immediate. Have to deal with large
swings in call volumes, high peaks and offsetting
valleys or slow times. Have to be prepared with
additional people, back up systems, time delays.
6
What makes a Travel Call Center unique?
Expected to exemplify customer service. Sell
our products as we process transactions by our
personal service and effectiveness in meeting
customer wishes. Expected to operate in a very
cost effective way. (No deep pockets with travel
industry!)
7
What makes a Travel Call Center unique?
Among the few businesses that manage labor
resources practically to the minute. Operate
like a factory with production, only we deal with
PEOPLE. Must satisfy two customers the company
and the consumer.
8
What is IARE?
An international support group of travel industry
executives which, through networking and
education, enhances the awareness of operating
techniques, products, and services, enabling
members to continually improve their expertise in
the professional management of reservation
centers.
9
What does IARE do?
Provides networking opportunities through its
annual international conference, its e-mail list
server program and periodic regional meetings.
Collects and compiles statistical data on key
subjects of interest to those involved in
managing travel reservation call centers.
10
What does IARE do?
Sponsors a stimulating annual convention and
products exposition with a full range of
educational, informational and social activities.
Publishes a quarterly newsletter and periodic
bulletins which provide timely, action-oriented
information, designed to stimulate creativity,
effectiveness and improved business performance.
11
What does IARE do?
Serves as a central source for reservation center
information. Supports allied organizations and
the trade press in the collection and assessment
of trends in global reservation management.
Provides opportunities for personal contact
with top leaders of the reservation center
industry and to top experts in the field.
12
What does IARE do?
Informs the general public and other audiences
about the benefits of effective reservation
center industry through its media relations
programs. Recognizes persons who have
contributed to the reservation center industry.
13
What does IARE do?
Offers opportunities for member companies and
their staff to influence the industry through
involvement in IARE committees, project teams and
board of directors. Maintains a professional
staff and headquarters office to assist the
association in meeting its goals.
14
IARE Vision
The International Association of Reservation
Executives is the network place for benchmarking
current challenges and real solutions in our
industry.
15
IARE Vision
IARE is a catalyst and a conduit for creating
networking and peer relationships among its
members.
IARE fosters and facilitates knowledge sharing on
past, present and anticipated operating
techniques.
16
IARE Vision
IARE capitalizes on the diversity of knowledge,
skills and abilities of its members.
17
How can you learn more about IARE?
Talk to another IARE member
Visit our web site at www.iare.com
Attend the IARE Annual Conference
Attend an IARE Regional or International Meeting
Become an IARE MemberNOW!