The Social Cost of eExclusion

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Ministerial Debate on e-Inclusion Policy
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The social cost of e-Exclusion Helen
Milner Managing Director, UK online
centres hmilner_at_ufi.com
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• www.myguide.gov.uk
• a software interface to internet
• designed for those who cant or wont use the
  internet
• designed and proto-typed with users
• 87 user satisfaction

• UK online centres
• over 6000 centres
• Largest publicly-funded digital inclusion
  initiative in UK
• two thirds users socially excluded
• over 3m users (11m library ICT sessions)

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e-Inclusion changes peoples lives
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Digital and social exclusion are linked

• Technology use increases with wealth
• 2/3 of non-users are economically inactive
• 62 of people without a qualification are
  non-users, compared to 6 with a degree
• 75 of socially excluded people are not online

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Social and digital exclusion (in the total UK
population)
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e-Inclusion journey
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The big picture

• macro economics

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How does this help?

• It doesnt most decisions are made at a
  departmental level

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Government usually works in departments
Education
Health
Employment
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Education

• 20 social impact demonstrator projects (2.1m)
• 1 Project in East London targeting families in
  poverty with no access to the internet
• Free recycled computer and six months internet in
  the home, with home support and training sessions

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A mothers story East London

• Single mother with two daughters aged 12 and 8
• Couldnt afford a computer, keen to know what
  children are learning about
• Now uses internet for homework, job search,
  health, writing to MP (member of parliament)
• Its great Rhianna isnt being left behind or
  left out now, but there are still kids in her
  class that dont have computers at home. Rhianna
  invites them round to our house to use ours!

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Home Access Taskforce (proposed)

• Vision of home access to a computer device and
  the internet for all school aged children
• Partnership of Government, industry and parents
• Value to citizen 120,000, achievement at age 16
• Value to citizen 82,475, achievement at age 18
• Cost saving to Government 26,300 saving per
  persistent truant now attending school

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Social Impact Demonstrators Measurement framework
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The social value

• Improvements for communities greater cohesion,
  greater participation (70 happy to vote online)
• Improvements for citizens self esteem,
  confidence, employment (10 found work), family,
  81 benefit to life

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Thank You hmilner_at_ufi.com www.ukonlinecentres.com
www.myguide.gov.uk