Student Account Services

1
Student Account Services
2
What does Student Account Services (SAS) do?

• Accept payments
• Manage charges/credits on your account
• Tuition/Fees Parking Library Student Health
  Etc.
• Assist with account questions
• Assist with online payment questions
• Assist with UND Pride Card questions

3
Most FAQs

• How much will I owe?
• When do I have to pay it?
• How do I pay it?
• but Im paying the bill, why cant you talk to
  me about it?

4
How much do I owe?

• Log on to CampusConnection to see your student
  account detail.
• Fall semester charges will be posted to your
  account in early August.

5
Example of how much to pay by the first day of
class!

• Total Owing 3,000
• Current Semester Anticipated
  Aid 2,500
• You pay 3000 - 2500
  500
• 500 would be the amount due by first day of
  class (8/24/09)

6
(No Transcript)
7
(No Transcript)
8
(No Transcript)
9
When do I have to pay?

• Charges are due by the first day of class
• Fall Semester August 24, 2009
• Spring Semester January 11, 2010
• Summer Semester May 17, 2010

10
How do I pay?

• Online
• In Person
• Mail
• TuitionPay Payment Plan

11
Why should I pay online?

• We recommend paying online via your Campus
  Connection account because
• e-Checks are FREE!
• Payment will post to your account immediately
• Your Authorized User can make a payment

12
Paying Onlinefrom anywhere

• Access your CampusConnection account
• Free e-Check online
• Pay by credit card (Master Card, American
  Express, or Discover)
• 2.75 fee is charged for payments made via credit
  card
• 24/7 Availability Payment posts to the account
  immediately
• No worry about mail delay
• No standing in line

13
Navigation for Students Paying Online
14
Navigation for Students Paying Online
15
Authorized Users Paying Online

• Benefits
• e-Notices sent to Authorized Users email
  address
• Access to students account 24/7
• Make payments online

16
Granting Authorized Users Access
17
Other payment options

• In Person
• At the SAS office Twamley Hall Room 204
• You must show a valid picture ID at time of
  payment.
• Cash or check payments only!
• (NO credit cards when paying in person)

18
Other payment options

• Via Mail
• Mailed payments must be received on or before the
  due date.
• Mail that is postmarked prior to the due date,
  but is received after the due date is considered
  late.
• If paying by check must be in US funds drawn
  from a US financial institution only!

19
Or Another Good Option is a Payment Plan via
TuitionPay

• Offered through SallieMae
• 3 or 4 month plans available
• 35 enrollment fee per semester
• Interest FREE
• Can be used for Tuition/Fees and Room/Board
  charges
• www.tuitionpayenroll.com or call 800-635-0120

20
but Im paying the bill, why cant you talk to
me about it?

• FERPA - The Family Educational Rights and Privacy
  Act
• Federal regulations require that we have a
  privacy release, signed by the student, in order
  to discuss any account details.
• http//www.und.edu/dept/studentaccounts/html/stude
  ntform.htm
• You can obtain additional information at
• http//www.und.nodak.edu/dept/registrar/FERPA/inde
  x.htm

21
What happens if payment is not received by the
first day of class?

• You may be charged a late fee up to 200 if not
  paid on or before September 10, 2009.

22
Campus Connection Student Center linkThe life
line to your account

• Finances
• Student Account Detail
• Financial Aid
• Accept/Decline Awards
• Personal Information
• Update HOME address and telephone number
• Academics
• Enroll/View class schedule

23
(No Transcript)
24
Stay informed _at_ UND

• U-mail is the official means of communication at
  UND. Important student finance information will
  be sent to you via your U-mail account.
• Please claim your U-mail account tomorrow at
  http//umailact.und.nodak.edu/umail/index.jsp
• You can have the emails forwarded to an alternate
  email address.
• If a family member takes care of your financial
  obligations with UND, please consider entering
  their email address along with your preferred
  email address.

25
Wheres my bill?

• NO PAPER BILLING STATEMENTS ARE MAILED.
• Your bill is available for viewing on Campus
  Connection through the View Statements/Pay Online
  Now link.
• Students and Authorized Users will get the
  e-Notice.

26
UND Pride CardWhy do I need this?
27
Credits and Refunds

• All credits will post to the students account and
  if there are no other charges, will be refunded.
• All refunds are processed via the UND Pride Card
  selection you choose.
• You will use the UND Pride Card to receive
  REFUNDS!

28
How Do I Get My UND Pride Card

• Your card will automatically be sent to the HOME
  address within two weeks after you register for
  fall classes.

29
Refund Preference Options for the UND Pride Card

• ACH Direct Deposit to your existing bank account
• OR
• Open a One Account checking account (then the
  card becomes a debit card)
• 3 ATM machines on campus

30
What Do I Do When I Get It?

• Select your refund preference using your pride
  card at www.UNDPrideCard.com

31
If your card is lost or stolen

• Go online to www.UNDPrideCard.com and order a new
  card
• OR
• Contact SAS to order a replacement card
• (Please note There is a 20 replacement fee
  charged to your Campus Connection account.)

32
Do Not Throw It Away!

• Look for your UND Pride Card
• in the mail and remember to use it to select your
  refund preference immediately!
• www.UNDPrideCard.com

33
What happens if I dont activate my card to
select my refund preference?

• Students who choose not to activate their UND
  Pride Card will experience a significant delay in
  receiving their excess financial aid or other
  refunds. (Minimum of 21 days from initial
  processing date of the refund.)
• The checks are issued through Higher One, not
  UND, so if students do not update their HOME
  address on Campus Connection prior to the UND
  Pride Card being mailed, there is a risk that the
  check will be mailed to the wrong address.
• www.und.edu/dept/studentaccounts/html/pridecard.ht
  m

34
Whats the difference?
UND Pride Card
U-Card (Student ID)
35
Question Form

• If you have questions on any of the information
  provided in this Student Account Services
  presentation
• Please fill out a question form that is located
  on the resource table.
• We will respond in 24-48 hours via the email
  address you provide.

36
Student Account Services

• Location Twamley Hall, Room 204
• Mail 264 Centennial Drive, Stop 8373
• Grand Forks, ND 58202-8373
• Phone [phone]
• Fax [phone]
• Email studentaccounts_at_mail.und.nodak.edu
• Web www.und.edu/dept/studentaccounts/index.htm
• Office Hours M-F 800 a.m. 430 p.m.

37
Student Account Services is here to help!