VoIP Lifecycle Management

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VoIP Lifecycle Management

• VON Show, June 2006, Israel

David Heled Viola Networks, VP RD
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Content

• Why VoIP Management ?
• What is VoIP life cycle management
• Lifecycle phases - The Motivation
• The way to do it
• Show me the money
• About Viola Networks

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Why VoIP Management ?
VoIP is Not Data !

• Communication is a mission critical application
• Quality less than what we are used to Is
  unacceptable
• High dependency on network gear and configuration
  
• Phone calls are real time, full duplex
• High sensitivity to network behavior
• Network management tools are not adequate for
  VoIP
• VoIP requires proactive management

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VoIP Service Management Lifecycle
Readiness Assessment
Service Deployment
Operational Support
Capacity Planning
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Readiness Assessment The Reason
Readiness Assessment

• Motivation
• Verify that the network is ready for VoIP
  deployment
• Establish benchmarks for the future
• Challenges
• Preview VoIP capacity and quality
• Detect bottlenecks
• Match network configuration to VoIP needs

Service Deployment
Operational Support
Capacity Planning
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Readiness Assessment The Way
Readiness Assessment

Inventory
Configuration
Troubleshoot
Service Deployment
Preliminary
Troubleshoot
Operational Support
Comprehensive
Capacity Planning
Done
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Service Deployment The Reason
Readiness Assessment

• Motivation
• Streamline the deployment process
• Stay on schedule and in budget
• Establish status benchmark
• Challenges
• Automatic configuration of VoIP ( end user )
  equipment
• Verification of functionality and operability
• Minimize the need for on site presence

Service Deployment
Operational Support
Capacity Planning
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Service Deployment The Way
Readiness Assessment
VoIP Infrastructure Verification

• Phones inventory
• Phones connectivity
• Phones functionality
• Equipment configuration

Install and Configure End Points
Service Deployment
Troubleshoot
Installation Authentication
Operational Support
Define Operational Parameters
Service Quality Check
Service Handoff Final Deployment Report
Capacity Planning
Done
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Operational Support The Reason
Readiness Assessment

• Motivation
• Ensure better VoIP services
• Strive to preventive maintenance
• Offer different SLA levels
• Challenges
• Real time monitoring of the network with minimum
  interference
• Minimum on site presence
• Prediction of problems before they appear

Service Deployment
Operational Support
Capacity Planning
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Capacity Planning The Reason
Readiness Assessment

• Motivation
• Optimization of network capacity
• Anticipate peaks
• Analyze usage trends
• Challenges
• Real time monitoring of the network with minimum
  interference
• Minimum on site presence
• Prediction of problems before they appear

Service Deployment
Operational Support
Capacity Planning
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The Business
Readiness Assessment
Service Deployment
Operational Support
Capacity Planning
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About Viola Networks

• Supplier of software-based VoIP management
  solutions with market presence in over 25
  countries
• Development facility in Israel and field
  headquarters in North America and the United
  Kingdom
• Strong market traction based on over 200
  customers
• Global service providers, Leading network
  equipment manufacturers, Enterprises deployments
  in manufacturing, financial services, educational
  and health care segments
• Leading IP-PBX manufacturer endorsements
  including

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Deployment Experience
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THANK YOU