IT at Oxford University http:WelcometoIT.ox.ac.uk

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IT at Oxford Universityhttp//WelcometoIT.ox.ac.u
k

• Oxford University Computing Services (OUCS)
• 13 Banbury Road
• Tel. (2)73200
• help_at_oucs.ox.ac.uk

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Agenda

• University card
• OUCS services and who can use them
• Your Oxford account
• Network connection and remote access
• Personal web space
• Hardware Breakdown Service
• OUCS helpdesk and helpcentre
• IT learning programme
• Other resources
• Useful web links

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University Card

• Oxford University identity card
• Sign the back NOW
• Carry it with you at all times
• Used to access all OUCS Services, libraries,
  departments, College facilities
• If lost report immediately to College
  Office/Porters/College IT Dept/Library

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OUCS Services

• Backbone network, mail, web, UNIX servers
• Your department or Colleges network is run by
  dept/college staff and we cannot set up a
  connection to it for you at OUCS
• Remote Access services (VPN dialup)
• File backup and archive (not available to
  undergraduates)
• Helpcentre
• IT teaching including ECDL
• WebLearn
• Hardware breakdown service - special rates
• Online shop software, licences services
• Poster printing (up to A0 and a little beyond)

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Who can use OUCS Services?

• Undergraduates
• Postgraduates
• University and college staff
• Academic visitors

Most OUCS facilities and services are free to
members of Oxford University
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Activating your Oxford account

• When your University Card is issued
• OUCS will create your Oxford account ...
• and send you a letter containing an ACTIVATION
  CODE
• Just follow the instructions and your account
  should be working within minutes
  https//webauth.ox.ac.uk
• Your Oxford account gives you access to email and
  many other services
• This is DIFFERENT to registration for the Oxford
  Student System though.

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https//webauth.ox.ac.uk
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Email at Oxford

• Use your University account for ALL University
  correspondence
• Email addresses can be looked up via the web
• http//www.ox.ac.uk/contact
• Obey the Universitys rules for computer use
• DO NOT disclose your password to anyone
• Change your password frequently
• Basic SPAM filtering available through
  Herald/Webmail please use it!
• This is enabled by default, so watch your Junk
  folder
• You get 1GB quota on Herald

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Email Addresses

• All new students and staff have an e-mail address
  and account created when their University Card is
  issued
• University email address
• first.last_at_coll-or-dept.ox.ac.uk
• Graduates generally have addresses for department
  and college. Normally both go to the same Oxford
  account but
• some departments run their own email servers

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Reading Email

• Main OUCS mail server is called Herald
• Webmail is the web interface to Herald
• https//webmail.ox.ac.uk
• Can read e-mail using an e-mail client
• Outlook, Outlook Express, Thunderbird, Opera,
  Eudora - need the specific software installed on
  your own computer and need to set it up
• Configuration instructions at http//www.oucs.ox.a
  c.uk/email/config/
• Many colleges insist on undergraduates reading
  email daily during full term
• If you dont read your Herald e-mail regularly
  please forward it to an account that you do read
  regularly

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https//webmail.ox.ac.uk

• Login takes you via Webauth, the Universitys
  central sign-on system

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https//webmail.ox.ac.uk

• Options Filtering

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Connecting to the network

• College or department specifics
• Local connections, run by college or department
• OUCS cannot set up a connection to a College or
  Department network for you as we do not run the
  network inside the college or department
• You must
• have anti-virus software installed and kept up to
  date (Sophos is free to all members of the
  University)
• keep your OS updated (e.g. Windows Update)
• Wireless network connections
• OWL (Oxford Wireless LAN)
• Eduroam

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Network usage

• Peer-to-peer file sharing (e.g. BitTorrent,
  LimeWire) is forbidden and may result in
  disconnection or a fine or even a visit to the
  Proctors
• Skype is ok as long as you set it up as specified
  on the OUCS pages
• http//www.oucs.ox.ac.uk/network/voip/skype.xml
• Oxford backbone and JANET AUP
• Email software

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Remote Access

• VPN service
• Use for access to Oxford-only resources if your
  computer is not directly connected to the OU
  network. e.g. on a commercial broadband service.
• Needed for OXAM and some other services.
• Also needed to use OWL, the Oxford Wireless LAN
• http//www.oucs.ox.ac.uk/network/vpn/
• Dialup service
• Used for telephone (i.e. not broadband or cable)
  access to the network
• Only charge is the telephone call
• http//www.oucs.ox.ac.uk/network/dialup/
• NB never need to use VPN and Dialup together!

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Personal Web Space

• Each user has 15MB of web space
• Must be activated through https//register.oucs.ox
  .ac.uk/accman/web
• Access using Oxford username and password
• Use SCP, SFTP (unsecured FTP is discouraged) to
  place files on web space
• Need to use makeweblinks command on linux
  server for SCP connection
• Details on OUCS web sitehttp//www.oucs.ox.ac.uk/
  web/intro/index.xml
• May not be used for commercial purposes or to
  bring the University into disrepute

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What can go wrong?

• Computer virus?
• protect your computer
• software regular updates available from OUCS
• http//www.oucs.ox.ac.uk/viruses/
• Keep machines up to date!
• Windows Update
• Corrupt/lost files? Take regular backups
• No space for new email? - delete unwanted
  messages - watch for big attachments
• Forgotten password on
• Herald? Reset it using your security question
• College/dept. network? See College/dept. IT Staff

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Dealing with Problems

• Look on college/dept. or OUCS web pages
• http//welcometoit.ox.ac.uk
• Then ask college or department IT staff
• If all else fails then use the OUCS Helpdesk
• General help
• E-mail help_at_oucs.ox.ac.uk, call (2)73200 or visit
  us
• 8.30am-8.30pm Mon-Fri
• Forgotten college or department network password?
  OUCS dont control those so cant help see
  college or department IT Staff

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Hardware Breakdown Service

• Useful and cheap breakdown cover for your
  desktop, laptop, printer, or iPod
• iPod cover includes accidental damage
• For students registering a computer on breakdown
  cover for the first time, there is a 50
  discount. An iPod registered at the same time
  will also attract a 50 discount
• http//www.oucs.ox.ac.uk/breakdown/

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OUCS Helpcentre Services

• Bring your University Card
• No card No access
• Computers Mac and PC
• Lots of applications including office, web, email
  etc.
• Need an Helpcentre account (self-register from
  anywhere)
• BW and Colour Printing (using prepayment card)
• Photocopying, scanning including 35mm slides
• CD-Writing
• Flash memory cards (CF, SD, SM, MS, SM, not XD)
• ZIP 3.5 floppy disk drives available
• Video editing
• PC consultancy appointments
• Only after initial consultation with helpdesk

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IT Learning Programmehttp//www.oucs.ox.ac.uk/itl
p/

• Many courses available (nearly) free!
• 1 hour, half-a-day, to three full days
• All levels
• European Computer Driving Licence (ECDL)
• Office applications, e-mail, publishing
  (including Web), research skills, programming,
  and much more!
• Book online on the OUCS web site

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European Computer Driving Licence (ECDL)

• Internationally recognised IT qualification
• Spreadsheets, word-processing, internet ... (7
  tests)
• Web-based training
• Test as you are ready
• Certificate when complete
• Hurry! - FINISHING in May 2009

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Training for ECDL

• Attend OUCS taught courses
• Web-based training on your own computer
• ECDL training and testing - on a mixture of days
  to avoid clashing with too many timetables
• Testing must be booked, not drop-in.
• Look under E on http//www.oucs.ox.ac.uk/itlp/c
  ourses/atoz

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WebLearn

• Virtual Learning Environment (VLE)
• Parts are on open access
• Parts require login to access
• Login using your Oxford username password

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The HFS (Hierarchical File Server)

• Backup and long-term archive services
• Automated (robotic) tape library
• Available to staff and postgrads only
• Scheduled and on-demand (24x7) backup
• Three copies of your data are made
• One copy stored outside oxford
• Protect your data

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Other Resources

• OUCS Shop
• Online service ONLY
• For software, licences and services
• http//www.oucs.ox.ac.uk/shop/
• Libraries OxLIP (Not OUCS-provided)
• http//www.bodley.ox.ac.uk/oxlip/
• Subject-specific

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Useful Web Addresses

• http//welcometoit.ox.ac.uk
• http//www.oucs.ox.ac.uk
• https//webmail.ox.ac.uk
• https//webauth.ox.ac.uk
• https//register.oucs.ox.ac.uk
• http//www.oucs.ox.ac.uk/breakdown/
• http//www.oucs.ox.ac.uk/itlp/
• http//www.oucs.ox.ac.uk/shop/
• http//www.ox.ac.uk/it/rules/
• http//www.oucs.ox.ac.uk/email/config/
• http//www.oucs.ox.ac.uk/hfs/
• http//www.studsys.ox.ac.uk