Costeffective Single Window

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Cost-effective Single Window Services for
e-Government
Jeongwon Yoon yjw_at_nca.or.kr Director Natl
Computerization Agency, Korea
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CONTENTS
Single Window Delivery Services Architecture
Text
Case Study Cost-Effective Services
Guidelines for New Comers
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Private Sectors Attempt to Create Single
Window (Hilton Hotels Case)
Hilton Invested 3.7 Billion, Merging Promus
Corp. (Hampton Inn, Double Tree, Embassy
Suites,..)
Integrating 7 Major Hilton Brands Reservation
System into One Single Service
Spent hundreds of Millions of on Sophisticated
Reservation System
Online-Marketing and Beefing up Customer Loyalty
Program
Hiltons Debt Increased to 5.5 Billion
Investing 145 Million US
1999
2000 - 2004
2004 - Present
E-Gov Interpretation
Restructuring Organization Infrastructure
Defining Services Implementing On-line Process
Integrating Gov. Processes, IT
Infrastructure, On-line Services
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Private Sectors Attempt to Create Single
Window (Hilton Hotels Case)
Area
Outcomes
1
5.5 Billion -gt 1.8 Billion Debt
Reduction 12.5 Average Annual Return over 3
years Earnings up 30 from 2003 to 2004
Financial Management
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3
4
Customer Loyalty Program(Cross Marketing) Single
Services for Any Hilton Brand Customer Profile,
Anywhere, Anytime
Customer Service Reform
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6
Information Resource Management Reform (Common
Platform)
Integration of Org., Process and
Infrastructure Creating Single Window Services
Customized Reservation System
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8
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World Trend of e-Government
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World Trend of e-Government

(Source UN, Benchmarking e-Government, 2002.6)
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Simplified Concepts on Component of
Integration (Koreas Case)
Resource Integration with Compatibility
Process Integration
Service Integration
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Simplified Concepts on Component of
Integration (Koreas Case)
Providing bases for standardization as well as
system qualities enhancement, business/IT
optimization, IT investment rationalization and
government-wide shared services

• Enhancing information systems quality factors
  such as
• interoperability, reusability, etc.
• Making information resources management and
  capital
• planning and investment control more
  effective
• Alignment IT with Business
• Providing government-wide analysis base and
  promoting
• shared services

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Simplified Concepts on Component of
Integration (Koreas Case)
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Public Sectors Case Seoul Metropolitan
City (Business Architecture Top Hierarchical
View)
Citizen
Various Organizations
Citizen
Corporation
Government Agencies
Affiliated Agencies
Informatization in Daily Lives
Industry Informatization
Culture
Welfare Gender
Environment
Industry
Ministry of Government and Home Affairs

• Cultural Art
• Cultural Assets
• Tourism
• Physical Education
• /Youth

• Social Welfare
• Family Welfare
• Elderly Welfare
• Disabled Welfare
• Gender Policy
• Health Care
• Sanitation

• Environmental
• Policy
• Atmosphere
• Water
• Waste
• Parks
• Landscape
• Architecture

• Consumer
• Protection
• Energy
• Agriculture and
• Marine Product
• Logistics

• Corporate Support
• Employment
• International
• Exchange
• Commerce Support

Autonomous Region
Ministry of Health and Welfare
Ministry of Culture and Tourism
Audit
Office of Waterworks
Urban Affairs Planning
Information and Communication

• General Planning
• Judicial Affairs
• Organizational Structure
• Financial Analysis
• Budget
• Inspection and Evaluation

• Audit
• Inspection
• Prevent Irregularities

• Informatization Planning
• Informatization Operations
• Informatization Implementation
• Informatization Evaluation
• Informatization Support

City Planning
Housing
Ministry of Environment
Seoul Emergency Operations Center

• Housing Construction
• Guidance Management
• Housing Construction
• Project Management
• Housing Construction
• Administrative Support
• Housing Environment
• Improvements

• Collective
• City Planning
• City Planning
• Project
• Facility Management
• Land Register
• Management

Public Information /Relations
Ministry of Agriculture and Forestry

• Public Relations
• Marketing
• Public Information (Spokesperson)

Industry Promotion Foundation
Administration
Ministry of Gender Equality
Transportation
Construction
Fire Fighting
Finances

• Civil Petition Management
• Autonomous Administration Management
• Document Administration
• Protocol Support Management
• Office Building Maintenance and Management
• Emergency Management

Facilities Management Coporation
Personnel

• Construction
• Administration
• Road Construction
• /Management
• Construction
• Technology
• Management
• Flood Control
• Facility Management
• Sewer Management

• Protection Structure
• Preventive
• Management
• Fire and Disaster
• Prevention
• Administration

• Transportation
• Planning
• Transportation
• Facilities
• Traffic Management
• Transportation Means
• Regulations

• Tax Revenue Management
• Tax Management
• Property Management
• Contract Management
• Inspection Management
• Accounting Management

Ministry of Construction and Transportation

• Employment
• Education
• Training
• Evaluation Reward
• and Penalty
• Pay

Subway Corporation
Administration Informatization
City Based Informatization
Seoul Metropolitan Police Agency
Seoul Womens Foundation
Civil Servant
Autonomous Region Civil Servant
Work-on-the-Move Civil Servant
Work-at-Home Civil Servant
Headquarter/Regional Office Civil Servant
Head Office Civil Servant
Seoul
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Public Sectors Case Seoul Metropolitan
City(Technology Architecture Top Hierarchical
View)
Citizen
Various Organizations
Citizen
Corporation
Government Agencies
Affiliated Agencies
SIDC
Disaster Recovery Center
Internet
Access Point (Wireless Station)
Access Point (Hot Spot)
Ministry of Government and Home Affairs
SIDC CMS Server
TSM/ESM
V3EDM
EAM
Autonomous Region
Ministry of Health and Welfare
Infiltration Detection
Seoul City Portal Web Server
DRM
Backup Server
Network Scanner
Seoul City Portal Server
Ministry of Culture and Tourism
e-SNOC
Office of Waterworks
Regional Administration Information Network
Router
VPN
VPN
Router
Ministry of Environment
Seoul Emergency Operations Center
Daily Life Information System
Ministry of Agriculture and Forestry
System Management Server
Unified Backup System
Industry Information System
Industry Promotion Foundation
LDAP Server
Ministry of Gender Equality
SSO Web Server
Back office Web Server
EP Web Server
City Based Information System
EP Information
CMS Server
Facilities Management Coporation
City Based Information
Ministry of Construction and Transportation
Administration Information
Daily Life Information
EP Server
Industry Information
Administration Information
Subway Corporation
EIS Server
Back Office Web Server Zone
Back Office Server Farm
Seoul Metropolitan Police Agency
e-Seoul Net
Seoul Womens Foundation
Autonomous Region Civil Servant
Civil Servant
Work-on-the-Move Civil Servant
Work-at-Home Civil Servant
Headquarter/Regional Office Civil Servant
Head Office Civil Servant
Seoul
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Simplified Concepts on Component of
Integration (Koreas Case)
User Access
External System Linkage
Consolidated Data Center
Support Services
National Assembly Supreme Court
Common Work Web-mail Document Distribution
Unified Backup Backup, Disaster Recovery

• Customer
• Management
• Help Desk
• Service Desk

• Operation Support
• Malfunction
• Performance
• Management
• Service Quality
• Management

People
DATA
e-Government Communication Network
e-Government Communication Network
Administration Information Shared Usage
System Unified Management
Corporation
Public Agencies
Unified Security Management
Information Resource Management
Unified Operation Management
Common Infrastructure Construction
Affiliated Agencies
Government Agency
Storage Device
Network
Facility Equipment
Authen- tication
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Simplified Concepts on Component of
Integration (Koreas Case)
BRM
20 Areas, 78 Boundaries, 140 Functions
BRM Development and Administrative Process
Innovation
Define Government Functional Area
Government Function Analysis
Accelerated Innovation Through Informatization
BRM Development
Identical Beneficiary
Dept. 1
Common Administration
Unnecessary Process
Elimination
Dept. 2
Central Administration Agency Local Autonomous Or
ganization
Informatization
Dept. 3
Redundant Function
Complicated Unclear Process
Simplification
Dept. 4
State Affairs
Dept. 5
Redundant Similar Process
Integration
Dept. 6
Social Issues
?
?
?
Utilize Government Function Link Model
Function Based Reorganization
Efficient Budget AllocationExecution
Deregulation
Improve upon Legal Framework
Relinquish Functions to LocalPrivate Players
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E-Government Vision in Korea
?Worlds Best Open E-Government

• Service Delivery Innovation
• Enhancement of Administration Efficiency and
  Transparency
• True Popular Sovereignty

• Network Based Government
• Knowledge Based Government
• Participatory Government

Knowledge Sharing
Government Portal
Collective Resolution
Opinion/Policy Proposal
Internet
Integrated Processing
Civil Petition Center
Petition through fax, e-mail, internet, etc.
Mobile
Local Petition Office
Public
Fax, Mail, Telephone
Information and Service
Visiting
Departmental Interconnection
Web Sites
Provision of various information and integrated
service
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E-Government Vision in Korea
Present
In 5 Years
Service
Integrated Contact Point
Dept1
Dept2
Dept3
Dept3
Dept4

• Shared Use of Information
• Integrated System

Unique Function
Dept3
Dept4
DeptN
Dept1
Dept2
City/Province
City/Province Municipality
?
Municipality
HR
HR System
HR
HR
HR
HR
Common Process
Financial System
Financial
Financial
Financial
Financial
Financial
Audit System
Audit
Audit
Audit
Audit
Audit
Integrated IT Environment
Common Platform
System
System
System
System
System
E-Government Network
N/W
N/W
N/W
N/W
N/W
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Koreas Future Objectives for the Civil Services
2008
2003
85
Online Work Processes
15
10th
24th
Business Support Competitiveness
Under 3/year
10/year
Number of visits to District Offices
60
e-Government Usage Rate
23
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Cost-Effective in Long Term
By Creating the Integrated Systems and Services
The Impact ?? Data Center alone saves more than
1 billion USD for next 5 years G4C impacts on
budget savings (1.2 Billion USD)during last 5
years
Each year, Korea Invests approximately 400 500
Million USD for e-Gov Projects.
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Bringing New Comers to the Door Step of
Integrated Services
E-Gov Strategy
National Development Strategy
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Thank You