Its not

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Its not a crime to be organised
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Sarah Branquinho Business Relationships
Director BAA PLC
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Rinus Meelis Managing Director Meelis Security
Management / Official Representative Schiphol for
FATE
John Holmes Retail Loss Prevention Manager World
Duty Free BAA PLC
Paul Neeson Head of Retail Dublin Airport
Philip Gerzon Managing Director Gerzon Schiphol
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TODAYS PRESENTATION

• TRAVEL RETAIL THEFT
• Characterising the problem

2. COMBATTING THEFT Experiences from F.A.T.E.
founders
3. THE AIMS OF F.A.T.E. How the Forum hopes
to help us all
4. HOW F.A.T.E. WORKS Helping our sector
battle theft crime
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TRAVEL RETAIL THEFT
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TRAVEL RETAIL THEFT How big is the issue ?
Stolen products

• European average 1.4 of sales value 1

• Mostly tobacco, fragrance and other luxury goods

Preventative security spending

• X of annual revenue

1 - Source F.A.T.E. foundation survey 2003
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TRAVEL RETAIL THEFT Who is stealing our products ?
Source European Retail Theft Barometer
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TRAVEL RETAIL THEFT What makes us different ?
Product range

• Highly desirable tradable products

• Mass market for stolen goods (e.g. cigarettes)

Retailing environment

• Open sale for most items

• High footfall and fast throughput

Type of thief

• External theft is mainly from organised gangs

• Lower exposure to opportunistic shoplifting

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TRAVEL RETAIL THEFT Who are these external
thieves ?
3 types of external thief operate within airports
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TRAVEL RETAIL THEFT A growing problem

• Low cost operators increase ease of airside
  access

• Expansion of EU and relaxation of some borders

• Migration from credit card fraud and other areas

• Increased levels of professional theft
  expertise

• Decreasing economy

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TRAVEL RETAIL THEFT The bottom line

• Our sectors loses X EUROs of profit each year

• Criminals are not welcome in our airports

• Stolen products are funding criminal networks

This problem is not going away, it is growing
every day
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COMBATTING TRAVEL RETAIL THEFT
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COMBATTING THEFT _at_ Amsterdam Airport Schiphol

• Co-operation between retailers and legal agencies

• Joint approach to raise police awareness of
  theft

• Emphasis on reporting incidents of theft

• Introduction of information sharing forum

• Joint use of airport security room (including
  CCTV)

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COMBATTING THEFT _at_ Amsterdam Airport Schiphol
SUCCESSES

• Reductions of up to 70 in some shops

• Arrest of International gang

• Special shop intervention team (Airport police)

• Agreement to implement Search on exit policy

• one-stop shopping in case of problems

• Effective formal network as spin-off FATE

LEARNINGS

• Co-operation leads to results

• The International advantage gives you the edge

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COMBATTING THEFT _at_ World Duty Free Europe

• Partnership Against Crime initiatives (PACs)

• Emphasis on size of problem across the airport

• Sharing of methodologies

• Publication of latest trends

• Exchange of real-time intelligence

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COMBATTING THEFT _at_ World Duty Free Europe
SUCCESSES

• Significant reductions in stockloss

• Multiple arrests (primarily Heathrow Gatwick)

• Passing on of intelligence from Police liaison

LEARNINGS

• Staff involvement helps to catch thieves

• Sharing information and tactics reduces crime

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THE AIMS OF F.A.T.E.
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THE AIMS OF F.A.T.E.
F.A.T.E. aims to bring about co-operation
between European airport retailers in combatting
theft
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THE AIMS OF F.A.T.E.
1. Build a wide network
2. Share anti-theft tactics
3. Circulate theft information
4. Forewarn of potential theft
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HOW F.A.T.E. WORKS
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HOW F.A.T.E. WORKS
- Quarterly meetings focused on latest theft
issues
- Informal and voluntary contact between members
- Low costs of membership (primarily travel)
- Full confidentiality agreement upon admission
- Internal benchmarking system to allow
comparisons
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The main Library at a major U.S. University sinks
over 2 cm every year because when it was built,
no-one realised how heavy the books were that
would occupy the building.
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Theft is neither widely understood nor
acknowledged, but unless we tackle it now, our
industry will continue to be deprived year on
year by these criminals WE MUST TAKE ACTION !
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• For further information on F.A.T.E. and the
  joining process-
• Drop off your business card on the way out
• Pick up an information leaflet
• Contact one of the founders after the
  presentation

see www.fate-info.org
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Its not a crime to be organised
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Its not a crime to be organised
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Its not a crime to be organised
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Its not a crime to be organised