Implementation of the Batho Pele principle of Consultation presentation

1
Implementation of the Batho Pele principle of
Consultation presentation 15th September 2006
2
Background

• Constitution (s196 (4)(b)(c)) investigate,
  monitor evaluate and propose measures to
  ensure effective and efficient performance
• White Paper (s11) The DPSA will work in
  conjunction with the PSC to ensure that
  departments progress in implementing Batho Pele
  is systematically monitored

3
Previous BP studies undertaken

• PSC (2000) not in-depth analysis. A need for
  in-depth analysis
• PSC (2004) Service Standards
• PSC (2005) Access
• PSC (2005) Redress
• PSC (2006) Consultation -current

4
Consultation

• Citizens should be consulted about the level and
  quality of public services they receive and,
  wherever possible, should be given a choice about
  the services that are offered.

5
Consultation in service delivery

• Strengthening of democracy
• Greater legitimacy and credibility
• Building of trust in the system
• New partnerships forged
• Shared sense of ownership

6
The questionnaire
1. Background information understanding of BP
2. Mechanisms for consultation
3. Setting consultation standards and procedures
4. Communication and feedback
5. Condition required for consultation to take
place
6. Budget
7. Convenience of the consultation process
8. Barriers to improving consultation
9. Monitoring and evaluation of consultation
7
Consultation cycle
Preparing for consultation
Foundation for consultation
Follow-up stage
Consultation
8
Background information

• Concentrate on person filling the questionnaire
• Length of service
• Position, and
• Outline of main services provided by the
  department

9
Understanding BP Consultation

• Consultation mechanisms utilised by a department
• Services utilised for (q8)
• How participants were informed of the
  consultation to take place
• Regularity of consultation
• Representivity of stakeholders

10
Mechanisms for consultation (Cont)

• Have approaches to consultation led to an
  improvement in the quality of your services?
  (q15)
• Groups/ communities given special focus rural/
  urban, literate/ non-literate, women etc.

11
Setting consultation stds and procedures

• Whether there are stds and procedures for
  consultation
• What they entail and whether they have been met
  q22
• If not met, why?
• Reasons for not having consultation stds and
  procedures q24

12
Communication and feedback

• Internal stakeholders consulted when deciding
  whom to consult Consulting on whom to consult
• In what form did consultation take place/ q26
• What happened to contributions?
• External stakeholders and how consulted
• Participants informed of how contributions used

13
Conditions for consultation to take place

• Awareness tv, print, radio
• Means of consultation discussion, info sharing,
  conference/ workshop,
• Whether dept have a communications policy
  awareness to improve to improve consultation

14
Budget
15
Convenience, Barriers ME

• Convenience/ accessibility- time, location,
  access to info, transportation etc
• Barriers-problems and challenges
• Monitoring evaluation- Monitoring client
  consultation its effectiveness, incorporation
  into other systems like the performance
  agreements support by senior managers

16
Research methodology

• Target- all 130 national and provincial
  departments excluding NIA, SASS SANDF ability
  to generalise across the public service
• Self-administered questionnaire-reliance on you,
  our personnel, and contacts from departments
• Workshops (1st )- National as well as provincial
  to familiarise with requirements of the
  questionnaire
• Workshops (2nd)- Presentation of the findings

17
Aims of the project

• Determine- programmes for improving consultation
• Facilitate improvement in the way departments
  consult
• Assess whether consultation result in improved
  service delivery

18
END
END
END
END