P1246990947GFOuj

1
Academic Medical Center to Rural
Clinic Insuring Fair and Accurate Representation
in Vermont Go Local Shiela Phillippe, MLIS,
Dana Medical Library Tina Kussey, MLS, Dana
Medical Library Alan Lampson, MLS, Frymoyer
Community Health Resource Center, Fletcher Allen
Health Care, MLS Marianne Burke, MLS, AHIP, Dana
Medical Library Lesley Boucher, BS, Dana Medical
Library

Methods
Results
Background

• The Vermont Go Local team met with stakeholders
  from FAHC to identify areas of concern.
• The hospital management provided staff to review
  their own website and directories.
• Within Vermont Go Local all hospital services
  were identified. The hospital staff then checked
  the accuracy of provider addresses, names of
  facilities, and types of clinics.
• New definitions and procedures were developed
• which modified the application of service
  terms, specifically clinic and provider service
  terms, health topics, and geographic
  distribution.
• New indexing procedures were implemented to
  consistently apply Vermont Go Local service terms
  and health topics.
• Vermont Go Local team added and revised FAHC
  records in the Vermont Go Local database.
• A Vermont Go Local staff member was assigned as
  the FAHC liaison.

• After the hospital reviewed their existing
  Vermont Go Local records 47 were added and 44
  were revised. Many of the revisions were changes
  in address, telephone numbers, inaccurate service
  terms and health topics.
• The new definitions and procedures were then
  applied to the remaining seventeen Vermont
  hospitals (including outpatient clinics,
  ambulatory care centers and providers).
• The Vermont Go Local staff now use the new
  definitions and procedures that were developed
  for the initial revisions of the FAHC records.
• One of the Vermont Go Local staff now works as a
  liaison with the FAHC so that the process is
  proactive rather than reactive.

• The Dana Medical Library, Fletcher Allen Health
  Care (FAHC), and United Ways of Vermont, Vermont
  2-1-1 received funding in April 2005 from NLM to
  index health care providers and facilities into
  the web-based health care directory, Go Local.
• During the review process, the FAHC
  administrators expressed that the Vermont Go
  Local database did not accurately represent their
  clinics, providers and services. This prompted
  the Vermont Go Local team to review the
  hospitals records.
• The hospital acknowledged that it was difficult
  to find services offered and that some of the
  information on the hospital web site needed
  updating.

Objectives
Conclusions

• Address the problem of inaccurate and incomplete
  listings of services at FAHC and its resolution
  in the development of the Vermont Go Local
  database.
• Develop procedures that will assist other Vermont
  Go Local database developers increase the
  accuracy of the records of a large academic
  medical center.
• Improve communication with our partners.

• Gathering information to ensure a fair and
  accurate representation about every hospital
  clinic, ambulatory care center and provider
  listing is a challenging and time consuming task.
  
• Working with FAHC staff was essential to identify
  all hospital services, clinics and providers.
• Establishing an ongoing relationship with the
  academic medical centers assures accurate entries
  without waiting for the annual audit cycle.

For further information

• Please contact
• shiela.phillippe_at_uvm.edu
• Vermont Go Local
• http//medlineplus.gov/vermont

Acknowledgement Colin McClung for his assistance
in creating the poster and Susan Bishop for her
help with the design.