Understanding and Using Basic Facilitation Skills Questions and Reflection

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• Understanding and Using Basic Facilitation Skills
  (Questions and Reflection)

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Performance Objective 1

• List and describe foundational principles of
  facilitation

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Basic Principles Underlying Facilitation Skills

• Acceptance
• Respect
• Understanding
• Empathy
• Trust
• Genuineness

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Performance Objective 2

• Define and describe advantages and disadvantages
  of open and closed ended questions

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Closed-ended Questions

• Can be answered with one-word response
• Ask for specific facts or opinions

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Advantages of Closed-ended Questions

• Easy for offenders to answer
• Yield or clarify information quickly

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Disadvantages of Closed-ended Questions

• Restrict offenders to brief answers
• Keep the questioner in control
• May provide less information
• May feel like an interrogation
• Can be heard as advice or criticism

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Advantages of Open-ended Questions

• Invite offenders to explore thoughts and feelings
• Give offenders some control
• Convey interest and respect
• Provide unexpected information

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Disadvantages of Open-ended Questions

• May take offender off topic
• May lead to I dont know

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Performance Objective 3

• Define and describe the skill of reflection

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Reflection

• Mirrors both content and feeling

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Components of Reflection

• Identify the feeling(s) being expressed
• Use words that capture the feelings at the level
  expressed

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Activity Choosing and Using Feeling Words

• Complete the worksheet, Choosing and Using
  Feeling Words, by yourself.
• Participate in discussion.

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Activity Reflection of Content and Feeling

• Individually, complete two assigned statements
  from the worksheet, Reflection of Content and
  Feeling.
• With group members, choose one statement that is
  the best.
• Report out.

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Performance Objective 3

• Demonstrate the skills of questioning and
  reflection in an interview

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Common Themes in Initial Interviews

• Mixture of feelings suspicion, fear,
  tentativeness, resentment
• Will this person be fair with me?
• What will I be expected to do?

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Using Facilitation Skills in the Initial
Interview

• Convey interest and respect
• Open-ended questions to explore
• Closed-ended questions to clarify