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Quality is what makes a thing to what
is DEMOCRITUS 460 a.C.
Quality is the totally of features and
characteristics of a product or service that bear
on its ability to satisfy stated or implied needs
ISO 8402, 1986
Quality is when the customer returns and not the
product VIT LAB, Seeheim.
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PIONEROS DE LA CALIDAD
Edward Deming Joseph Juran Philip Crosby Bill
Conway Kaoru Ishikawa Genichi Taguchi
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TRAZABILIDAD
Aquella característica de un resultado analítico
que implica su relación inequívoca con estándares
o materiales de referencia apropiados a través de
una cadena ininterrumpida de comparaciones en las
que la calibración juega un papel preponderante
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