Head Start and Early Head Start

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Head Start and Early Head Start Directors
Institute Continuous Learning Program
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Systems that Support High Quality Services

• Janice Im, M.S.
• Sr. Program Manager

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Objectives

• Provide a review of the systems
• Explore systems integration as it relates to high
  quality services
• Discuss challenges and barriers to system
  integration

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Systems are all around us
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Helpful?
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Helpful?
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Systems Services

• High quality services are dependent on effective
  systems

• Systems are purposeful they serve
• distinct purposes

• Systems are integrated they work
• together and are interdependent

• Systems are flexible they evolve as
• services evolve

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Head Start Management Systems

• Program Governance
• Planning
• Communication
• Record-Keeping Reporting

• Ongoing Monitoring
• Self-Assessment
• Human Resources
• Fiscal Management

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• Susan, your EHS/HS Manager, has just stopped by
  your office and tells you that she needs to talk
  with you. She shares that she has just finished
  her meeting with Linda, an infant/toddle teacher,
  to review Lindas 1-year performance evaluation.
• Susan shares with you that the evaluation was not
  good, and that she had strong reservations about
  Linda continuing to be with the babies and
  toddlers, and that perhaps she might be better
  with the 3-5 year olds.
• Susan also shares that Linda was very upset and
  angry during the meeting and is giving you a
  heads-up that she is planning to stop by your
  office this afternoon.

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• What questions come to mind as you think about
  this issue and preparing for your meeting with
  Linda?

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Communication

• Ongoing communication and feedback about
  performance
• Clear expectations

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Record-Keeping and Recording Ongoing Monitoring

• Ensuring services are high quality
• Supervision

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Human Resources

• Hiring qualified staff
• Staff Orientation
• Process for performance evaluation

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Planning

• Professional development and ongoing support
• Systems and protocols for implementing and
  maintaining quality services

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Fiscal Management

• Providing ongoing professional development.
• Adequate staff resources

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Challenges Questions