x:xmpmeta xmlns:x='adobe:ns:meta/' x:xmptk='3.1.1-111'

1
Cultivating Your Volunteer Garden

• How to Grow Your Event Volunteers Into Tomorrows
  Leaders

2
Who Are We?

• Worked with over 81 nonprofit and government
  agencies
• Certified Trainer in the Best Practices of
  Volunteer Management
• Presented on the volunteer generator model
• Nonprofit Management, Johns Hopkins University
  and
• AmeriCorps Alumna.

3
Baltimore Main Streets

• Central coordinating agency for Baltimores nine
  Main Street neighborhoods
• Baltimore Development Corporation
• Third largest urban program and
• Three full-time staff.

4
Results

• 385 façade improvements
• Over 2.9 million in private investment
• 5 million in public improvement projects with
  another 2.9 million in planning stages
• 264 net new businesses
• 780 net new full-time jobs and
• Over 49,000 volunteer service hours valued at
  884,127 to Baltimore.

5
Baltimore Main Streets

• Major Initiatives

6
Miracle on Main Street

• Over 800 retailers
• 75 million media impressions
• Car, cruise, airplane tickets, and neighborhood
  gift baskets
• Supermarket Sweep
• Public-private partnerships and
• Neighborhood events.

7
Baltimore Main Streets

• Trash Initiative
• E. Monument Street Canopy Removal
• The Sphinx Club
• Pigtown Property Acquisition
• Pennsylvania Avenue Facades and
• Federal Hill Comfort Station.

8
Session Goals

• At least one volunteer management resource
• Best practices of volunteer management
• Increased comfort level with disciplining
  volunteers
• Ideas for volunteer recruitment and
• Have fun!

9
Group Discussion

• What are your challenges related to volunteers?

10
Trends in Volunteerism

• Employee Volunteerism
• Virtual Volunteerism
• Cross National Volunteerism
• VolunTourism

11
Episodic Volunteerism

• We are here for a good time, not a long time

Federal Hill Street Beat Festival
12
The Facts

• One-third to one-half of volunteers
• Unwillingness to make year-round commitment
• 79 cited short-term assignments as most
  important incentive and
• One barrier was constant among nonvolunteers in
  all age, income, and employment status groups
  unwillingness to make year-round commitment.
• Sources 2000 National Survey of Giving,
  Volunteering, and Participating, J.C. Penny
  Company, and Steve McCurley

13
The Shift

• Episodic volunteering is an individualized
  approach to volunteering built around
• Availability
• Interests
• Skills
• Motivations and
• Commitment.

Annual Pigtown Festival
14
Encouraging Additional Commitment

• Organize Attractor Events and Positions
• Scout for the More Engaged
• Nurture Additional Involvement
• Volunteer Promotions
• Foundation Materials

Jack Chaffin, Federal Hill Main Street Volunteer
15
The 30-Minute Volunteer

• Significant volunteer contribution
• - Customer service approach
• Respect concern for time
• - Break it down
• Access
• - Technology
• - Work from home

Federal Hill Volunteers
16
The 30-Minute Volunteer
17
Attractor Events

• Use large number of one day volunteers
• Photogenic for press coverage
• Mission related and
• Clear goal or end point.

Fells Point Privateer Day
18
Scout For the More Engaged

• Scouts are current volunteer leaders who
• Lead small volunteer teams
• Meet and greet new volunteers
• Scouts look for volunteers who are
• Having fun
• Leading or organizing others
• Indicate a personal interest in the cause

19
Nurture Additional Involvement

• Nurture interested volunteers by asking them to
• Evaluate the event
• Help plan the next event
• Take a leadership role at the next event
• Frame ask as a continuation of work already done

20
Volunteer Recognition and Ask
21
Now that you got em, keep em!

• Give the volunteer a title
• Let them in on some inside information and
• Invite the volunteer to join a Committee.

Highlandtown Main Street Façade Renovation
22
Now that you got em, keep em!

• Be clear and honest about committee member
  commitments
• Set clear term limits for committee members
  and
• Use exiting members to orient replacements.

23
Now that you got em, keep em!

• No boring meetings
• Set a start and end time and stick to it
• Assign everybody a role
• Provide food and
• Stand up.

24
Volunteer Promotions

• Create chart or ladder based on involvement
• Set specific criteria for advancement
• Have specific recognition for each level and
• Encourage both vertical and horizontal
  advancement.

25
Foundation Materials

• The seeds for your garden
• The Basics
• - Application/waiver
• - Position description
• - Recognition process
• - Sign-in sheet and
• - Volunteer tracking method.

26
Sample Volunteer Application
27
Group Discussion

• Break into five groups based on the Four Points
  and fund raising
• Each group will select one member to
• - Record
• - Report and
• - Example.
• Use real-world volunteer position/need and break
  it down into smaller, 30-minute tasks

28
Pitfalls

• Too much, too soon
• Busy work
• Too many hats and
• Burn out.

29
Firing a Volunteer

• Why?
• Poor work
• Not showing up
• Impeding work of others
• Breaking rules

30
Firing a Volunteer

• Develop a system
• Clear position descriptions
• Create polices for
• Probation
• Suspension and
• Termination.
• Ensure everyone is treated equally
• Performance coaching

31
Performance Coaching

• One on One meeting
• Discuss the problem and solutions
• Develop plan of action
• Offer assistance, training or coaching and
• Keep record of the meeting.

32
The Investigation

• Provides proof in case of litigation
• Have volunteers sign in and out every time and
  keep sign sheets
• Create file to store all documentation and
• Get statements from staff, clients or other
  volunteers, if needed.

33
The Firing Meeting

• Never one-on-one
• Be specific and clear
• Do not negotiate
• Allow volunteer to vent and
• Follow up with a letter.

34
Retiring a Volunteer

• Longtime, hard working volunteer that has given
  years of quality service and earned the respect
  of staff and other volunteers.
• Instead of firing, Plaque the volunteer
• Create an award
• Present in public
• Retire

35
Questions Answers
36
Contact Information

• Donna Langley
• 410-779-3841
• dlangley_at_baltimoredevelopment.com
• Nick Rudolph
• 410-779-3834
• nrudolph_at_baltimoredevelopment.com

37
Please Visit

• www.BaltimoreMainStreets.com