Servant Leadership Learning to Lead the way Christ led.

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Servant LeadershipLearning to Lead the way
Christ led.

• 6 week course
• Facilitator Dawn S. Pastores
• Organization St. Matthew Lutheran Church
• Contact dawn.pastores_at_about-service.com
• 503-848-9031

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I have used information provided to me by James
C. Hunter, author of The Servant A simple Story
about the True Essence of Leadership. As well as
information found in the book.I appreciate the
support he has given me with the Power Point
presentations he sent over. Many of the pages in
this manual are derivatives of his screens.I
have also used information from Laurie Beth
Jones, author of Jesus, CEO and Teach Your Team
to Fish.The main resource for this document is
the The NIV study Bible.Information about
the facilitator Dawn S. PastoresAdult educator
for more than 10 years. Owns and operates her
own private consultation business out of her home
in Beaverton, Oregon.Has a Bachelor of Science
degree from George Fox University in Business
Management and Computer information systems.
Has been a member of St. Matthew Lutheran
Church for over 2 years.
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Objectives of the Servant Leadership Class.

• To have FUN!
• To meet in Fellowship without judgment and to
  learn from one another.
• To receive an entry level understanding of the
  Servant Leadership concept.
• To find basis for this theory in the Bible.
• To understand the difference between leading with
  Authority and Power.
• To invoke thought and internal audits as to what
  your current leadership style is.
• To understand how your leadership affects others.
• To understand what Jesus wanted from Us as
  leaders.

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Table of Contents

• How do you define a leader pg 2-4
• Knowing the difference between Power and
  Authority Pg. 5
• Take home assignment Pg. 6
• Old Leadership Paradigm Pg. 7-8
• Wants and Needs Pg. 9
• The Model Pg. 10-12
• Take home assignment Pg. 13
• The Verb-Love Pg. 14-15
• The Characteristics of Love Pg. 16-25
• Take home assignment Pg. 26
• The choice/The payoff Pg. 27-30

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How Do You DEFINE a Leader?
Activity 1

• How do you define a leader?_______________________
  __________________________________________________
  __________________________________________________
  _____________
• Who in your life, has been a leader you would
  follow anywhere, for anything? ___________________
  ____________
• What characteristics did this leader exhibit?
  __________________________________________________
  __________________________________________________
  _________________________________________
• List the common characteristics between you and
  your partner(s) __________________________________
  __________________________________________________
  __________________________________________________
  __________________________________________________
  ____

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Top 10 Characteristics of a Leader

• _______________________
• _______________________
• _______________________
• _______________________
• _______________________
• _______________________
• _______________________
• _______________________
• _______________________
• _______________________

• 1. Honesty or trustworthiness
• 2. Good role model
• 3. Caring
• 4. Committed
• 5. Good listener
• 6. Holds people accountable
• 7. Treats people with respect
• 8. Gives people encouragement -
• a motivator
• 9. Positive, enthusiastic attitude
• Appreciates people
• (List taken from The Servant A Simple Story
  about the True Essence of Leadership, James C.
  Hunter.)

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Knowing the Difference Between Power and Authority

• POWER - the ability to force or coerce someone to
  do your will, even if they would choose not to,
  because of your position or your might. It can
  be bought and sold, given and taken away. People
  can be put in positions of power.
• AUTHORITY - the skill of getting people to
  willingly do your will because of your personal
  influence. It cannot be bought or sold, given or
  taken away. It is about who you are as a person,
  your character.
• (These definitions taken from The Servant A
  Simple Story about the True Essence of
  Leadership, author James C. Hunter)
• List Two famous examples of leaders that led with
  Power ___________________________________________
  __________________________________________________
  _
• List Two famous examples of leaders that led with
  Authority _______________________________________
  __________________________________________________
  _____
• Notes
• What is the difference in behaviors and
  characteristics?
• Which do you demonstrate?

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Take Home

• Think about ways in which you currently lead by
  power and how you can change them to
  authority
• List one way in which you lead by power (in any
  capacity of life)
• And five steps you will take to change that
  behavior
• __________________________________________
• __________________________________________
• __________________________________________
• __________________________________________
• __________________________________________
• This information will not be shared with the
  class unless you would like to share it.

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Old Leadership Paradigm/New Paradigm

• CUSTOMER
• EMPLOYEES/ASSOCIATES
• SUPERVISORS
• MIDDLEMANAGERS
• VICE PRESIDENTS
• CEO

• CEO
• Vice President
• Middle Managers
• Supervisors
• Employees/Associates
• Customers

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New Paradigm

• In this paradigm, the role of the leader
• is not to rule and lord over the next layer down.
• The role of the leader is to SERVE.

A leader is someone who identifies and meets the
legitimate needs of their people, removes all the
barriers, so they can serve the customer. TO
LEAD, YOU MUST SERVE!
Notes
Jesus served his people. Scriptural examples
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Wants and Needs A leader must ask, What are the
needs of the people I lead?

• Jesus fulfilled the needs of his followers and
  others. He did not give to every want.
• The difference
• WANT - simply a wish or desire without
• any regard for the physical or psychological
• consequences.
• NEED - a legitimate physical or psychological
  requirement for the well-being of a human being.
• Can you identify the differences between
  the wants and needs of the people you lead?
• _________________________________________________
  __________________________________________________
  __________________________________________

There is a big difference between identifying and
meeting the needs of their people, versus
identifying and meeting the wants of their
people. 1st statement - the leader serves the
people. 2nd statement - the leader is slave to
the people.
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The Model

• Remember the definition of leadership
• The skill of influencing people to work
• enthusiastically toward goals identified as
• being for the common good.
• The true leader accomplishes goals by
• exerting authority and influence, not power.
• Leadership must be built upon authority.
• Authority is built on service and sacrifice. The
• leader serves. It is the Law of the Harvest -
• You reap what you sow

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The Model

• Service and sacrifice are built on love. Here
• we are talking about the verb describing
  behavior,
• not the noun describing feelings.

Love is built on will.
INTENTIONS - ACTION SQUAT INTENTIONS ACTION
WILL
All the good intentions in the world dont
amount to anything if they dont line up with our
actions. It is not what people say, it is what
people do. This then, is the will.
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The Leadership Model

• Leadership
• Authority
• Service and Sacrifice
• Love
• Will

Leadership boils down to a four word job
description Identify and Meet Needs.
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Take Home

• What are things you can do to involve the people
  you lead in their own behaviors and goal
  planning?
• Do you see places in your life when you use the
  Old Paradigm leadership model? When?
• How can you change it to the New Leadership
  model?
• Remember, there are no right or wrong answers.
  There is no judgment as to what you are now doing
  versus what you think you should be doing.
  This is strictly for you to try to identify
  behaviors in your current leadership model and
  look for ways to improve and become more servant
  oriented.

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The Verb - LOVE
Vince Lombardi - I dont necessarily have to
like my players, but as a leader I must love
them. Love is loyalty, love is teamwork, love
respects the dignity of the individual. This is
the strength of any organization. There is
only one word for love in the English language.
In English, a person takes into consideration
the relationship in which love is being spoken.
In almost every other language, however, there
are multiple words for Love. Depending on the
relationship you would use the appropriate word.
When the English bible was being translated
from the original Greek bible, the word used for
LOVE was AGAPE. When Jesus told us to
Love our Neighbors as ourselves English
translated it into feelings of love, where as,
Jesus meant the actions of love!
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The Verb - LOVE

• You cant always control how you are going
• to feel about another person but you can
• control how you are going to behave toward
• that person.
• 1 Corinthians Chpt. 13, Love is PATIENT, KIND,
  not jealous or boastful  it is not arrogant or
  rude. Love does not insist on its own way it is
  not irritable or resentful 6 it does not rejoice
  at wrong, but rejoices in the right. 7 Love bears
  all things, believes all things, hopes all
  things, endures all things.
• Luke 65 - But love your enemies, and do good,
  and lend, expecting nothing in return and your
  reward will be great, and you will be sons of the
  Most High for he is kind to the ungrateful and
  the selfish.
• How does this compare to the list of
  characteristics from Day 1 we gave to good
  leaders?

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Characteristics of Love

• Think again about the leader that has most
  influenced you.
• Which of these characteristics did he/she
  express?
• Which of these do you express regularly?
• Which of these do you have difficulty expressing?
  Why do you feel that is?
• Of the qualities listed, which do you believe to
  be the most important and why.
• How can you promote these characteristics in the
  people you lead?

• Patience
• Kindness
• Humility
• Respectfulness
• Selflessness
• Forgiveness
• Honesty
• Commitment

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Patience - Showing Self-control
The leader must model good behavior. Point out
gaps between the set standard and performance.
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Kindness - Giving attention,appreciation, and
encouragement.
Are you a good listener? Do you cut people off?
4 Ways to Communicate - Reading, Writing,
Speaking and Listening
6 - Writing 9 -
Reading 20- Speaking
65- Listening
One of the primary works of love is paying
attention to people.
Be kind to others. How far you go in
life depends upon your being tender with the
young, compassionate with the aged, sympathetic
with the striving, tolerant of the weak and the
strong. Because someday in your life, you will
have been all of these. - George Washington
Carver
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Humility - Being Authentic and Without Pretense
or Arrogance.
Not thinking less of yourself, but thinking of
yourself less.
22
Respectfulness - Treating Others as Important
People.
The leader has a vested interest in the success
of those being led. One of our roles is to help
our followers become successful.
What do you currently do to help those you lead
be successful?
Are you routinely late for meetings, appointments,
etc.?
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Selflessness - Meeting the Needs of Others, Even
Before Your Own.
Again, differentiate between needs and wants.
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Forgiveness - Giving Up Resentment When Wronged.
Forgiving behavior is dealing with situations as
they arise in an assertive manner, and then
letting go of any lingering resentment. Resentment
will consume the leader.
25
Honesty - Being Free From Deception
1 The number one quality most people list of
what they want from their leader.
Honesty is about clarifying expectations for
people, holding people accountable, being
willing to give the bad news as well as the
good news, giving people feedback, being
consistent, predictable and fair.
Jesus prepared his followers for adversity. He
did not pretend everything would be perfect or
fair. He prepared them with the truth.
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Commitment - Sticking to Your Choices
True commitment is a vision. It is a
dedication to growing, stretching and
continuously improving. It is a passion for the
people and the team. We must be the example for
them as well - Dont ask for something that you
are not willing to do yourself.
Influence, not manipulation!
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Love
The end result of Love is service and
sacrifice. Setting aside your own wants and
needs seeking the greatest good from others.
Love - the verb - could be described as the
act or acts of extending yourself for others by
identifying and meeting their legitimate needs.
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Take Home

• How does this new definition of the word love
  change your perspective? Or does it?
• List Three things you are going to do to improve
  one of the characteristics of leadership you feel
  you are lacking.
• If you take the perspective that any time two
  people are together you have an opportunity to
  lead, how does this change the way you behave to
  strangers?

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The Choice

• We are more likely to act ourselves into a
  feeling
• than feel ourselves into action. Feelings follow
• behavior.
• Responsibility
• Response - ability. The stimulus is always
  coming
• at us, but we as human beings have the
  ability to
• choose our response.

There are two things we MUST do in life - Die,
and make choices! Which choice are you going to
make?
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4 Stages of Developing New Skills

• 1. Unconscious and unskilled - Oblivious to the
• behavior or habit
• 2. Conscious and unskilled - Aware of new
• behavior, but have not yet developed the
  skill
• 3. Conscious and skilled - Become more skilled
  and
• comfortable with the new behavior/skill
• 4. Unconscious and skilled - Dont have to think
• about it anymore. Becomes second nature
• Building Character.

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The Choice

• The labors of leadership and love are
• character issues. Our character
• building blocks (patience, kindness,
• humility, selflessness, respectfulness,
• forgiveness, honesty, commitment) must
• be developed and matured if we are to
• become successful leaders who stand
• the test of time.

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The Payoff

• There are many payoffs for living a life of
• authority and servanthood. The mission of
• building authority by serving those for whom
• the leader is responsible could give the leader
• a real vision of where he/she is headed. With
• that vision comes purpose and meaning.

Personal mission statement. Briefly write what
your mission statement is.
Another payoff is JOY. Not happiness, but joy.
Joy is the inner satisfaction and the conviction
of knowing that you are truly aligned with the
deep and unchanging principles of life. Serving
others breaks you free from the shackles of self
and self- absorption that choke the joy of
living. There is no profit to have learned well
if you neglect to do well.
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Course Evaluation

• As you understood the objectives, to what degree
  were the objectives met?
• a. Completely
• b. Substantially
• c. Partially
• d. Not at all
• Please check the workshops activities that helped
  you achieve the course objectives.
• general class discussion learning games-
  Scenarios/Case Studies Homework Exercise-Small
  Group activities.
• If any, which exercises or activities should have
  received more emphasis or time? Please explain.
• If any, which topics should have received less
  emphasis or time? Please explain.
• What could the trainer have done more of, better
  or different to make this workshop more
  effective?
• What specifically did the trainer do best?
• Comments