Title: Group Climate and Verbal and Non Verbal Dynamics
1Group Climate and Verbal and Non Verbal Dynamics
2Define Climate
- Climate is determined by how people act and
communicate(Amway Meeting) - Defensive or Supportive
3Defensive Communication breeds a defensive climate
- Because it attacks the self image of those in the
group - Evaluation - You dont ever make the bed
- Control-I am really more important than you,
manipulation - Neutral responses-Uncaring
- I vs. We language
4Defensive communications are characterized by
disconfirming responses
- How people respond in groups determines the
climate in the group - Confirming responses make people value themselves
- Confirming responses promote group safety
- Disconfirming responses make people value
themselves less and feel less safe
5Disconfirming responses
- Incongruous
- Incoherent
- Tangential
- Irrelevant
- Impersonal
- Impervious
- Interrupting
6Defensive Communication
Defensive
Communication
Fostered by
Disconfirming
Responses
Leads to
Leads to more
Defensive climate
Protect yourself
Emphasis on
individual goals
I vs We
Reinforcing Feedback Loop
7Supportive Communication
8Demonstrate
9Why do people use disconfirming responses?
- People are basically mean and want to make
everyone around them miserable - People dont know how to listen
10Listening is a complex activity that is learned
11Listening on Three Levels
- Hearing
- Involves receiving, translating and understanding
the message - Involves translating non verbal cues to
comprehend the message as intended - Analyzing
- Hearing is included
- Inferring the intent of the speaker-what did he
really mean? - Confirming responses and asking questions helps
with this
12Empathizing
- Includes hearing and analyzing
- Gets at the emotional content of the message
- Seeing the world through the eyes of the other
person - Emotional Relationships breed trust
13Barriers to Effective Listening
- Anything at all that distracts
- Prejudging - I know what hes going to say-mind
goes on vacation - Rehearsing - As soon as he stops talking this is
what Ill say.
14Active Listening Involves
- Stop what you are doing
- Look for the non verbal cues that identify
feelings - Match verbal and non verbal cues to decipher
content and emotion - Ask confirming questions
- Paraphrase content to insure you understand
- Paraphrase feelings to understand what is being
felt
15Language and Words
- One of the things that make us human
- Tools by which people make sense of their world
- Act as boundaries to group communications -
double filters - Affecting group climate
- Make people defensive
16Group Cohesiveness
- The degree of attraction members feel towards one
another - Loyalty -esprit de corps
- Develops around both task and relationship
dimensions - Friends make cohesive groups that may not get
stuff done - Culturally diverse groups bring broad perspective
but challenge ability to minimize
misunderstandings
17The single most effective generator of group
cohesiveness is the quality and amount of
communication that occurs within the group
18Select a Topic
- You will be given 30 minutes to determine the
topic you wish to research and discuss. Please
remember that the topic you select should be - (1) Researchable, (2) Timely enough that current
policies are already being used to try and solve
the problem, (3) Serious enough that visible
harms of the problem can be found, and (4)
Extensive enough that several possible solutions
could possibly be implemented to help solve the
problem.
19Brainstorm ideas. You may then narrow your
choices down until your group reaches one final
decision. Come up with a topic with which
everyone is satisfied.Your topic will be worded
as follows WHAT SHOULD BE DONE ABOUT
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21Non Verbal Communication
- Body Postures, movements, eye contact, facial
expressions - Vocal tone e.g. pitch, volume,rate, intonation,
use of silence
22Frequency of Non Verbal Communication
- 7 of the emotional meaning of a message is
verbal - People use non-verbal communication far more than
verbal
23Behavior as Communication
- Postures, Movement and Gestures
- Eye Contact
- Facial Expressions
- Vocal Cue
- Territoriality and Personal Space
- Personal Appearance
- Environment
- Time
24Culture and the use of Non Verbal Communication
- Context
- Emphasis placed on verbal communications
- Contact
- Comfort with close proximity
25High Context
- Emphasis placed on nonverbal communication
- Information drawn from the environment
- Skilled at interpreting non verbal communications
- fewer words used
26Low Context
- Greater emphasis on verbal communication
- More likely to miss non verbal cues
- Americans tend to be low context communicators
27Impact in Small Groups
- Low context people can verbally dominate the
conversation and not read the non verbal cues
from high context people in the group. - High context people can be so busy sending and
receiving non verbal communications that they
forget to be verbally heard by low context people.
28How do you use Nonverbal Communications
- Carefully - Practice on your friends first before
your boss or your spouse - Interpret cues in context
- Look for clusters of cues
- Consider Culture
- Consider gender differences
- Perception checking - Interpret then ask.
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