1)List and briefly describe the three project quality management processes. Quality Planning: Identify which quality standards are relevant to project & how to satisfy. Quality Assurance: periodically evaluate overall project performance to ensure it

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1)List and briefly describe the three project
quality management processes.Quality Planning
Identify which quality standards are relevant to
project how to satisfy.Quality Assurance
periodically evaluate overall project performance
to ensure it will satisfy quality
standards.Quality Control monitoring project
results to ensure they comply with standards
Identify ways to improve overall quality.
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• 2) What are the three main outcomes of quality
  control? Briefly describe each.
• Acceptance Decisions determine if products or
  services produced as part of project will be
  accepted or rejected.
• Rework is action taken to bring rejected items
  into compliance with product requirements.
• Process Adjustments correct or prevent further
  quality problems based on quality control
  measurements.

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• 3) What are the five phases in the DMAIC process?
  Briefly describe each one.
• Define define the problem/opportunity, process,
  customer requirements.
• Measure Define measures, then collect, compile,
  display data.
• Analyze Scrutinize process details to find
  improvement opportunities.
• Improve Generate solutions ideas for improving
  the problem.
• Control Track verify the stability of the
  improvements predictability of the solution.

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• 4) Describe the relationship between Six Sigma
  and Statistics. What statistical concepts are
  involved in the Six Sigma philosophy?
• The term sigma means standard deviation, which
  measures how much variation exists in a
  distribution of data.
• Standard and normal distribution

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• 5) What are the five major cost categories
  related to quality? Briefly describe each
  category.
• Prevention cost cost of planning executing a
  project so it is error free or in acceptable
  error range.
• Appraisal cost cost of evaluating processes
  their outputs to ensure that a project is error
  free or within acceptable error range.
• Internal Failure Cost A cost incurred to
  correct an identified defect before the customer
  receives the product.
• External Failure Cost A cost that relates to all
  errors not detected not corrected before
  delivery to customer.
• Measurement Test Equipment Costs The capital
  cost of equipment used to perform prevention
  appraisal activities.

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• 6) List and briefly describe the four processes
  involved in Human resource management.
• Human Resource Planning Involves identifying
  documenting project roles, responsibilities,
  reporting relationships.
• Acquiring the Project Team involves getting the
  needed personnel assigned to working on the
  project.
• Developing the Project Team Involves building
  individual group skills to enhance project
  performance.
• Managing the Project Team Involves tracking team
  member performance, motivating team members,
  providing feedback, resolving issues conflicts,
  coordinating changes to enhance project
  performance

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• 7) Describe Maslow's Hierarchy of Needs.
• How does it relate to information technology
  projects?
• Maslow's Hierarchy of Needs states that peoples
  behaviors are guided or motivated by a sequence
  of needs.
• Bottom 4 needs physiological, safety, social,
  esteem are deficiency needs
  self-actualization is a growth need.
• Most people working on an IT project will
  probably have their basic physiological safety
  needs met.

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• 8) What are the five main types of power? Briefly
  describe each type.
• Coercive involves using punishment, threats, or
  other negative approaches to get people to do
  things they dont want to do.
• Legitimate getting people to do things based on
  a position of authority.
• Expert involves using personal knowledge
  expertise to get people to change their behavior.
• Reward using incentives to induce people to do
  things.
• Referent based on an individuals personal
  charisma.

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• 9) What is a staff management plan?
• Describes when how people will be added to
  taken off the project team.

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• 10) What are the five stages of the Tuckman
  model? Briefly describe each stage.
• Forming involves introduction of team members.
• Storming team members have different opinions as
  to how team should operate.
• Norming achieved when team members have
  developed a common working method, cooperation
  collaboration replace the conflict of previous
  stage.
• Performing when emphasis is on reaching team
  goals, rather than team processes..
• Adjourning the breakup of the team after they
  complete the work.

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• 11) What are four main processes in project
  communications management? Briefly describe each
  process.
• Communications Planning determining the
  information communications needs of the
  stakeholders.
• Information Distribution making needed
  information available to project stakeholders in
  a timely manner.
• Performance Reporting collecting disseminating
  performance information.
• Managing Stakeholders managing communications to
  satisfy the needs expectations of stakeholders
  to resolve issues.

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• 12) Describe the concepts of informal methods for
  distributing information. How do they compare
  toformal methods for distributing information?

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• 13) How do you determine the number of
  communications channels? How does the number of
  people involved in a project affect this value?
  How can project managers control this value?
• The number of communications channels can be
  calculated as
• Number of communications channelsn(n-1)/2
  where n is the number of people involved.
• The more people the more channels.
• Project managers should try to limit the size of
  teams to avoid making communications too
  complex.

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• 14) What is performance reporting? What are some
  methods used for performance reporting?
• Performance Reporting keeps stakeholders
  informed about how resources are being used to
  achieve project objectives.
• Status Reports describe where the project stands
  at a specific point in time.
• Progress Reports Describe what the project team
  has accomplished during a certain period.
• Forecasts predict future project status
  progress based on past information trends.

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• 15) List and briefly describe Blake and Mouton's
  five basic modes for handling conflicts. Which
  mode(s) are most commonly used by project
  managers?
• Confrontation Directly face a conflict using a
  problem solving approach.
• Compromise use a give take approach to
  resolving conflicts.
• Smoothing de-emphasize or avoid areas of
  differences emphasizes areas of agreement.
• Forcing can be viewed as the win-lose approach
  to conflict resolution.
• Withdrawal retreat or withdraw from an actual or
  potential conflict.
• Confrontation is most commonly used by PMs.

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• 16) List and briefly describe the six major
  processes involved in risk management.
• Risk Management Planning deciding how to
  approach plan risk management activities for
  project.
• Risk Identification determine which risks are
  likely to affect a project document
  characteristics of each.
• Qualitative Risk Analysis prioritize risks based
  on their probability impact.
• Quantitative Risk Analysis numerically estimate
  the effects of risks on project objectives.
• Risk Response Planning taking steps to enhance
  opportunities reduce threats to meeting project
  objectives.
• Risk Monitoring Control monitor identified
  residual risks, identify new risks, carry out
  risk response plans, evaluate effectiveness of
  risk strategies for the life of the project.

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• 17) List and describe four methods for
  identifying risks

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• 18) Describe Decision Trees and Expected Monetary
  Value.
• Decision Tree a diagramming analysis technique
  used to help select the best course of action
  when future outcomes are uncertain.
• Expected Monetary Value is the product of a risk
  event probability the risk events monetary
  value.

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• 19) What are the basic steps in performing a
  Monte Carlo analysis?
• Monte Carlo analysis basic steps
• Access range of variables being considered.
• Determine the probability distribution of each
  variable.
• For each variable select a random value based on
  the probability distribution for the occurrence
  of the variable.
• Run a deterministic analysis or one pass through
  the model using the combination of values
  selected for each variable.
• Repeat steps 3 4 many times to obtain the
  probability distribution of the models results.

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• 20) What are the four basic response strategies
  for negative risks? Describe each strategy.
• Risk Avoidance eliminating a specific threat.
• Risk Acceptance Accepting the consequences
  should a risk occur.
• Risk Transference shifting the consequence of a
  risk responsibility for its management to a 3rd
  party.
• Risk Mitigation reducing the impact of a risk
  event by reducing the probability of its
  occurrence.