Emotions

1
Emotions

• Surprise
• Happiness
• Fear
• Sadness
• Anger
• Disgust

2
Emotional Intelligence

• the ability to acquire and apply knowledge from
  your emotions and the emotions of others
• skill to use your emotions to help you make
  choices
• effective control over yourself and your impact
  on others.

3
Emotional IntelligenceCompetencies

• Intra-personal, invisible to others and occur
  inside of us
• Emotional Self-Awareness
• Emotional Self-Regulation
• Emotional Self-Motivation
• Inter personal
• Empathy
• Nurturing Relationships

4
Why Emotional Intelligence?

• Enhance your career and success potential
• Improve your personal productivity
• Increase Job Satis-faction
• Work easily with demanding clients and team
  members
• Improve work/life balance so you can enjoy your
  personal life.

5
Why Emotional Intelligence?

• Mental Clarity
• Higher Productivity
• MagnetizeTalent
• Inspire People
• Less Chaos

6
Executives

• make decisions
• rely on more people
• accountable
• lead organizational change
• inspiring and energizing

anxiety, fear, caution, guilt depression
7
Managers Supervisors

• behavior and treatment turnover and retention
• influence attitudes, performance, and
  satisfaction of employees
• firm and caring at the same
• employees want a supportive, caring Supervisor or
  Manager

8
Team Leaders Project Managers

• accountable positive environment
• shorter time periods
• projects of greater magnitude
• eliminate roadblocks
• organizations can cause a lot of frustration,
  anxiety, suspicion, and resentment
• Teams may Collapse

9
Sales Professionals

• difficult prospects and customers
• adversarial situations
• situations can generate anxiety, fear,
  frustration or even outright anger
• vicious negative emotional cycle
• can stay mentally focused
• Optimism leads to persistence
• strong positive relationships

10
Teams

• to work smoothly with people
• Deadlines are tight,
• resources are scarce,
• technology advancing,
• team members changing
• a team member doesn't deliver
• resources are taken away
• still expected to meet tight deadlines

11
Customer Service Representatives

• deal with angry, frustrated customers
• verbally abused
• nervous, mad, disgusted, and angry
• require the intervention Supervisor
• company to lose that customer
• customer tell friends about the poor treatment

12
Technical Professionals

• pressure to do more with less
• work long hard hours
• to create and innovate
• interact with people of different functions
• do tasks, they would like to avoid
• "emotional hijacking" a physiological response
  in the brain that literally keeps people from
  thinking clearly
• Communication hampered, mistakes errors made,
  creativity blocked

13
Administrative Staff

• volume of work
• New computer systems
• new requirements
• new policies and procedures
• interruptions are the norm
• overwhelmed, worried, dejected, confused,
  fearful, even guilty
• Procrastination evident, mistakes increase,
  depressive state, complaining and absenteeism
• Health, attitude, and morale suffer