Strategic Planning For Electronic Government

1
Strategic Planning For Electronic Government

• Dr. Khalid M. Al-Tawil
• Director General,
• National Information Center (NIC),
• Ministry Of Interior

Ack. Mr. Abdullah Al-Tamimi, Planning Dept., NIC
2
Outlines

• What is an Electronic Government?
• Phases
• Principles
• Benefits
• Planning
• Barriers Failure Factors
• Success Factors
• Implementation Results
• Recommendations

3
What is an E-Government?

• Definition
• E-Government is the transformation of public
  sector internal and external relationship through
  Internet-enabled operations, information and
  communication technology in order to optimize
  government service delivery and governance.

Source Gartner Research
4
What is an E-Government? (Cont.)

• E-Government is about transforming relationship
  than about technology
• E-Government requires new architectural sourcing
  and planning approaches

5
E-Government is about

• Services
• One-stop Services
• Non-stop Services
• Any-stop Services
• Access
• People
• E-Business

6
E-Government is about(cont.)

• Transforming organizations
• Transformation is a relationship
• Individuals/Citizens Government-to-citizen (G2C)
• Businesses Government-to-Business (G2B)
• Intergovernmental Government-to-Government (G2G)
  
• Government-to-Employee (G2E).
• Intra-governmental Internal Efficiency and
  Effectiveness (IEE)

7
Four Phases of E-Government
Source Gartner Research
8
E-Government Principles

• Accessibility
• Citizen Services
• E-Business Processes
• Partnerships with IT
• Trust / Security

9
E-Government Benefits

• Provide better service delivery
• Improve access to information
• Reduce operating costs
• Increase accountability
• Increase public participation
• Increase compliance permits and licensing
• Develop new sources of revenue

10
E-Government Benefits(cont.)

• Reduce overlap and redundancy
• Streamline activities and productivity
• producing required reports

11
E-Gov driving forces

• Growth of the Internet Households
• By years end, gt 600 million households allover
  the word ¹

Source KACST. ¹Source IDC.
12
E-Gov driving forces (Cont.)

• Growth of Domain names
• .sa Domain names
• A large number of domain names registered
  outside the Kingdom

Source KACST
13
E-Gov driving forces (Cont.)
Sales of IT Hardware, Software, and Support
services in the Arab Middle East
Million

• Internet access tariffs are going down
  (competitive market)
• Growth in IT Industry and Increase in IT
  Expenditure

Source Pyramid Research 2000
14
E-Gov driving forces (Cont.)
IT Expenditure in KSA
Million

• KSA one of the greatest Arab countries in IT
  Expenditure

Source IDC
15
IT Spending as a Percent of Nominal GDP

• Saudi IT spending is approximately 1.6
• 2002 Global E-commerce spending gt 1 Trillion¹

Source GMV 1H01. ¹Source Global Reach.
16
E-Gov driving forces (Cont.)
Percent of people online by languages

• 300 million Arabic Speakers
• Only 5 million of them use the
  Internet
• GDP 678 (B)
• 1.6 of world economy

Source Global Reach
17
E-Government Planning

• The reason for doing a Strategic Plan
• Guideline for Management and IT department
  individual short and long-term plans.
• Serve as the principal working document for
  management to meet the present and future needs
  of government services.

18
E-Government Planning (cont.)

• Vision e-community
• Goals Objectives
• Prioritization
• Policy
• Consistency
• Documentation
• Rational decisions

19
E-Government Planning (cont.)

• Strategic view includes
• Social
• Technical
• Economic
• Political
• E-business (e-payment gateway, PKI, )

20
E-Government Planning (cont.)

• Goals objectives
• Changes dept. culture.
• Responsibilities Accountability.
• Supporting IT.
• Timetable.
• Prioritization
• Efficient and convenient services.
• Easy access use.
• Infrastructure.
• Privacy and Security.

21
E-Government Planning (cont.)

• Policy
• Privacy (content access)
• Secure services.
• Access to services.
• Managing coordinating projects.

22
E-Government Planning (cont.)

• Management Strategies
• Align investments, projects with plan.
• Follow project directions.
• Outsourcing wherever it makes sense.

23
E-Government Planning (cont.)

• Technical strategies
• Exploit www Internet.
• Scalable infrastructure.
• Easy to use hardware software.
• Standardize.
• Technical project management (follow standards)
• QA, CM, (IVV) independent verification and
  validation.

24
KSA in E-Readiness Ranking
Ranking is based on countrys score out of 10
Source The Economist Intelligent Unit, 2001
25
E-Government in KSA

• E-Gov. Key Areas to promote
• Internet access
• Support facilities
• Awareness and promotion
• E-Business skills
• Legal framework for E-Gov.
• E-Gov. organization.

26
Barriers Failure Factors

• IT is complicated, PCs to employees
• Organizational and political problems rather than
  technical
• No Internet for most of the community
• Potential shortage in the IT workforce and strong
  technical skills workforce.

27
Barriers Failure Factors (cont.)

• Weak infrastructure

Source KACST
28
Barriers Failure Factors (cont.)

• Security
• Cultural resistance
• Commitment by senior management
• Resistance of organizations to change
• 25 resist change in Europe and North America ¹
• Here ???

¹ http//www.informationweek.com/story
29
Barriers Failure Factors (cont.)

• By 2005, over 80 of E-Gov. strategic plans not
  integrated with a digital society will fail. ¹
• 85 of government IT projects fail because
• Governments manage projects poorly
• IT venders overpromise during bidding
• Providing support for internal and external
  customers to access online services/information.
• Providing clear direction in budget.

¹ Gartner research 2000
30
Success Factors

• Effective management.
• Leadership, commitment and involvement of
  concerned organizations.
• Awareness, capability, and motivation.
• Change management strategy for involvement and
  acceptance by beneficiaries of the plan.
• An effective management and control system for
  E-Gov. programs.
• Necessary infrastructure and human resources for
  implementation.

31
Success Factors(cont.) Preparedness for
E-business infrastructure
Intranet Internet Extranet
Mission Critical Servers
Mainframe
Internet Access
Proxy-Server Workload Management
VPN
Certificate Authority
Firewall
Security Management
Saudi Banks
Mainframe
Core Network
PC Security
Perimeter Network
PC Anti-Virus
Access Network
Backup and Restore
Security Auditing
Citizen
Web Server UNIX/Windows
Single-Sign-on
E-Mail Filtering
Intrusion Detection
Saudi Ministries
GCC Countries
32
Success Factors(cont.)

• Focus on all employees and team work.
• Arabic support for wider acceptance and use of
  the Internet resources.
• An enabling and comprehensive legal environment
  for E-Gov.
• Encouragement by government for adoption of
  E-Gov. by providing some incentives to all
  concerned (bonuses)
• Clearly identify the plan goals with time table.
• Plan well, start small, but implement rapidly to
  keep up the momentum.

33
E-Gov. Implementation

• E-Service targets for some countries
• UK 2005
• Canada 2004
• United States 2003
• Netherlands 2002
• Singapore 2001
• Australia 2001
• ..

Source Gartner research 2000
34
E-Gov. Implementation Examples

• Principles of Australia strategy
• Community vision
• Business leadership
• New process
• IT infrastructure
• Public/private collaboration

35
Recommendations

• Before planning, look at other IT plans.
• Emphasis IT training.
• National eGov. Plan.
• Individual plan for Ministries.
• Coordination with related Ministries.
• Action programs for common issues.
• National level security policy.

36
Recommendations (cont.)

• Establish e-government unit/consultant in all
  major government organizations.
• IT infrastructure
• Dept. LAN
• PC per person
• Improved information access
• Electronic communication
• Electronic documents
• Electronic application / reporting
• Electronic procedures / services
• Electronic public services
• Start with deliverable phases.
• Mix IT with other departments.

37
??? !!!
Questions..?
38
Thank you...
39
E-Governance

• E-Governance has an impact on both the digital
  society and e-government.
• E-Governance provides infrastructure for
  e-government and digital society.

40
In an Electronic Government

• There is no
• There is no
• There is no
• There is no
• There is no
• There is no

official seal / signature
paper
holiday
division / section
boundary of cities
public office
41
E-Government Planning (cont.)

• the plan proposes establishment and improvement
  of e-Business facilities such as
• upgrading of the Government information
  Infrastructure (GII).
• establishment of a certification authority
  Public Key Infrastructure (PKI) encryption
  system.
• the establish of e-payment gateway, and reliable
  postal addresses for residences/businesses.

42
E-Government Planning (cont.)

• Strategies should strike a balance between
• Constituency service.
• Operational proficiency.
• Political return.

43
E-Government Planning

• Strategic Analysis of Saudi Arabia eGovernment
  Environment

44
E-Gov. Implementation Examples (Cont.)

• US plan some projects
• G2C
• Recreation One-stop
• Eligibility Assistance Online
• Online Access for loans
• G2B
• Online Rulemaking Management
• International Trade Process streamlining
• One-stop business Compliance information
• G2G
• Geospatial information One-Stop
• E-Grants
• IEE
• E-Training
• Integrated Human Resources
• E-Payroll
• E-Travel

45
Recommendations (cont.)

• Needing a national level security policy
  mechanism (Currently, KSA doesnt have).
• Coordination with several related Ministries.
• The government should encourage private sectors.
• The government should encourage and support its
  departments.
• The plan must implement rapidly.

46
Recommendations (cont.)

• Characteristics recommended to be included in any
  strategic plan
• Overview.
• Consistency.
• Communication.
• Documentation (Strategic portfolio).
• Rational decisions.