Ticket Master

1
(No Transcript)
2
Ticketmaster

• Ticketmaster Entertainment, Inc. is an American
  ticket sales and distribution company based in
  West Hollywood, California, USA, with operations
  in many countries around the world. In 2010 it
  merged with Live Nation to become Live Nation
  Entertainment. As a primary ticket outlet, most
  US ticket sales for US venues are fulfilled at
  Ticketmaster's two main fulfillment centers
  located in Charleston, West Virginia, and Pharr,
  Texas. Typically, Ticketmaster's clients
  (promoters) control their events, and
  Ticketmaster acts as an agent, selling the
  tickets that the clients make available to them.

3

• On 10 January 2008, Ticketmaster completed the
  acquisition of Paciolan Inc. after the deal was
  subject to months of litigation over the
  potential breach of antitrust laws. Paciolan is a
  developer of ticketing system applications and
  hosted ticketing systems. Ticketmaster sold
  Paciolan to Comcast-Spectator in 2010. In January
  2009, Ticketmaster acquired a UK ticket exchange
  site, Getmein.com. Getmein is a ticket exchange
  site that allows sellers to list the tickets at
  whatever price they choose. It claims to have
  over 500,000 tickets listed at any one time.

4
(No Transcript)
5
Privacy

• The company's use of personal information is
  more aggressive than most a term that users
  wishing to purchase from their website must agree
  to is to receive Ticketmaster marketing
• "By completing this registration form you
  indicate that you consent to Ticketmaster sharing
  your email address and other information with
  those who provide the event, and that you consent
  to those who provide the event using your
  information to contact you by email or other
  means to send you marketing or other messages or
  using or disclosing your information in other
  ways. By completing this registration form, you
  also indicate that you consent to Ticketmaster
  contacting you by email or other means to send
  you marketing or other messages and using and
  disclosing the information you submit, as
  described in the Ticketmaster Privacy."

6
Error messages
7
Proxy Servers

• Some online service providers, such as AOL or
  Prodigy, use a device called a proxy server.
  Proxy servers save copies of sites on their
  server rather than connecting users to the
  Internet or the specific site requested. In most
  cases this works fine.
• Using a proxy server might prevent you from
  purchasing tickets because you need to access our
  ticketing system directly. If you do not know if
  you are accessing the Internet through using a
  proxy server, contact your Internet service
  provider.
• Access Ticketmaster.com through a direct Internet
  connection and not through any service using
  proxy servers.

8
Transaction No Longer Active

• This error is caused by an interruption to the
  transaction process. During the ticket buying
  process, our computer or your computer lost
  access to our ticketing systems. Receiving this
  error means that your request did not make it to
  the ticketing system.

9
Too Much Time Has Elapsed Before We Received Your
Information

• This error is caused when the ticketing system
  releases your seats because the transaction took
  too long. You only have five minutes to purchase
  tickets after Ticketmaster.com shows you what
  seats are available to you.
• A slow Internet connection may cause this error.
  You might try disconnecting and then reconnecting
  to your Internet provider to improve the speed.

10
(No Transcript)
11
Issues and hearings regarding anti-competitive
practices

• The grunge band Pearl Jam petitioned the
  Antitrust Division of the United States
  Department of Justice, complaining that
  Ticketmaster adopted monopolistic practices and
  refused to lower service fees for the band's
  tickets Pearl Jam wanted to keep ticket prices
  under 20.00, with service charges no greater
  than 1.80.
• Fred Rosen of Ticketmaster refused and because
  Ticketmaster had exclusive contracts with many of
  the large venues in the United States they
  threatened to take legal action if those
  contracts were broken. Pearl Jam was forced to
  create from scratch its own outdoor stadiums in
  rural areas to perform. Pearl Jams efforts to
  organize a tour without the ticket giant
  collapsed which Pearl Jam said was further
  evidence of Ticketmasters monopoly.

12

• An analysis of Philips' investigative series
  in well known legal monograph concluded that it
  was hard to imagine a legitimate reason for their
  exclusive contracts with venues and contracts
  which covered such a lengthy period of time.
• The authors said, The pervasiveness of
  Ticketmaster's exclusive agreements, coupled with
  their excessive duration and the manner in which
  they are procured, supported a finding that
  Ticketmaster had engaged in anticompetitive
  conduct under section 2 of the Sherman Act.
  Members of Pearl Jam testified on Capitol Hill on
  June 30 of 1994.
• Pearl Jam alleged that Ticketmaster used
  anti-competitive and monopolistic practices to
  gouge fans. Congressman Dingell after Pearl Jams
  testimony before congress wrote a bill requiring
  full disclosure to prevent Ticketmaster from
  burying escalating service fees. Pearl Jams
  manager said he was gratified that Congress saw
  the problem as a national issue

13

• Later in the year the Justice Department opened
  an investigation into anti-competitive practices
  in the ticket industry. It continued for close to
  a year until July 6 of 1995 when the Justice
  Department abruptly closed its antitrust probe in
  a two-sentence press release
• The announcement came shortly after the Arena
  Auditorium and Coliseum Coalition organized by
  Fred Rosen, then head of Ticketmaster, hired the
  Phoenix law firm of Brown and Bain. Investigative
  reporter Chuck Philips notes that the firm's
  partners then occupied top posts in the
  anti-trust division, including the head of the
  anti-trust division Assistant Attorney General
  Anne K. Bingaman.
• Brown and Bain denied any collusion and the
  Justice Department concluded that there was
  competition among music ticketing agencies in the
  industry. A spokesman for Pearl Jam told the LA
  Times Chuck Philips, Unfortunately, those who
  will be most hurt by the Justice Departments
  cave-in are the consumers of live
  entertainmentThe consumers are the ones who
  ultimately pay for the lack of choice in the
  marketplace.

14
Prominent lawsuits

• On April 28, 1997, Ticketmaster sued Microsoft
  over its Sidewalk service for allegedly deep
  linking into Ticketmaster's site. The suit was
  settled after a two-year legal battle in which
  Ticketmaster claimed that linking to specific
  pages on an Internet site without permission was
  an unfair practice.
• In 2003, the jam band The String Cheese Incident
  and its associated booking group, SCI Ticketing,
  sued Ticketmaster arguing that Ticketmaster's
  exclusive use contracts at most US venues was a
  breach of the Sherman Anti-Trust Act. This
  lawsuit was settled in 2004 with no publicity of
  the settlement terms

15

• In 2009, Ticketmaster faced several lawsuits
  across North America, claiming they conspired to
  divert tickets to popular events to its ticket
  brokering website TicketsNow, in which the same
  tickets were sold at premium prices.
• This also raised the ire of musician Bruce
  Springsteen, who said he was 'furious' at
  Ticketmaster,38 and "...the one thing that
  would make the current ticket situation even
  worse for the fan than it is now would be
  Ticketmaster and Live Nation coming up with a
  single system, thereby returning us to a near
  monopoly situation in music ticketing"

16

• There are some countries where people are not
  able to use Ticket masters...
• You can use Proxies and can access those sites...

17
Thanking you... This presentation was made by
Proxiesforrent.. Located at Mumbai..