Macy

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Macys Company facts

• Macys is known as the Great American Dept Store
  and was established in 1858
• Macys heritage includes the Macys Thanksgiving
  Day Parade, Fourth of July Fireworks, flower
  shows, and animated window displays
• The largest department store and most famous
  location is the Macys Herald Square location in
  NY. This store is also one of the most visited
  locations by tourists

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Overview

• Macy's, Inc., with corporate offices in
  Cincinnati and New York, is one of the nation's
  premier retailers, with fiscal 2010 sales of 25
  billion.
• Operates 849 department stores in 45 states, the
  District of Columbia, Guam and Puerto Rico under
  the names of Macy's and Bloomingdale's, as well
  as the macys.com and bloomingdales.com websites.
• The company also operates two Bloomingdale's
  outlet stores.
• Total Number of Employees 166,000

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Overview

• In 2009, Macys rolls out its My Macys
  localization initiative nationwide, creating 49
  new local stores districts (for a total of 59),
  while adopting a unified national operating
  structure.

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Macys Distribution Centers

• 24 locations with 4 main categories
• DC which handles store outbound merchandise
• DC for .com business
• Hub for furniture delivery
• Returns
• Third Parties handle almost all of the deliveries
  

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• The outbound and .com Distribution Centers have
  Occupational Health Safety Managers onsite
• This position is mainly staffed by RNs who do
  safety training/accident reporting/wellness/etc

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Risk Management Organization

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Risk Management Locations
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Risk Management Associate Count

• Cincinnati Office
• Claims Handling 70
• Risk Control 3
• Business Continuity 4
• NY 1
• Systems 4
• St. Louis Office
• Nurse Case Managers 7
• Risk Control 2
• Redondo Beach Office
• Claims Handling 24
• Risk Control 4 (SF LA)

• Baltimore Office
• Claims Handling 15
• Risk Control 2
• Burlington Office
• Claims Handling 2
• Miscellaneous Risk Control
• Houston 1
• Miami 1
• New Jersey 5
• Seattle 1
• Kapolei Office
• Claims Handling 1
• Total Employees 147

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WC

• Self insured in 45 states
• Self administer claims in 39 states
• TPA/Insurance Carrier handle 5 states Guam
• ND PR are state fund
• Functions handled in house by Macys
• Accident reporting
• Claim handling
• Telephonic nurse case management
• UR in NY and UR that meets acoem in CA-peer
  reviews handled by a vendor

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Macys Risk Control

• DEVELOP AND MAINTAIN SAFETY PROPERTY ASSET
  PROTECTION PROGRAMS - STORES/LOGISTICS/SUPPORT
  DIVISIONS
• DEVELOP ALL MATERIALS FOR STORE EXECUTION OF
  THE SAFETY PROGRAM
• LOSS TREND ANALYSIS TO IDENTIFY RISK REDUCTION
  OPPORTUNITIES CONTROLS
• DEVELOP COMPANYWIDE SAFETY AWARENESS PROGRAMS
  PROMOTIONS
• DEVELOP TARGET STORE STRATEGIES
• CONSTRUCTION/RENOVATION PLAN REVIEWS
• STORE VISITS/SURVEYS

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• SAFETY PROPERTY AUDITS
• TRAINING
• ACCIDENT INVESTIGATIONS
• LOCATION INSPECTIONS
• FIRE PROTECTION SYSTEM ANALYSIS TESTING
• CONTRUCTION/RENOVATION SITE INSPECTIONS
• DEVELOP MAINTAIN ANNUAL CLAIM EXPENSE
  ALLOCATION SAFETY INCENTIVE PROGRAMS
• OSHA PROGRAM DEVELOPMENT, TRAINING PROGRAMS
  HANDLING OF ALL COMPLAINTS/INSPECTIONS/CITATIONS
• SYSTEMS OWNERS IN-HOUSE SAFETY ACTIVITY
  REPORTING SYSTEM EXTERNAL SAFETY PROPERTY
  RECOMMENDATIONS DATABASE
• THANKSGIVING DAY PARADE SAFETY PROTOCOL AND
  PARADE DAY SAFETY TEAMS