FIU Account

1
FIU Account

• The students username is their FIU e-mail without
  the "_at_fiu.edu" (e.g. jdoe001), and their password
  is their panther ID.
• To login into Citrix first of all they have to
  change their password in here http//www.eic.fiu.e
  du/portal/ and click where it says "Change your
  network (Novell) password" and in there click
  where it says "Change password".
• Also we highly recommend to click where it says
  "set up responses", in here the students can
  enter questions and answers if some day they
  forget their password they can use the challenge
  questions to reset the password.
• Once that they have change their password go back
  to http//www.eic.fiu.edu/portal/, and click
  where it says "Run Engineering Applications from
  anywhere (Citrix)" and follow the steps there and
  they should be ready to use Citrix.

2
Work from anywhere (Citrix Portal)

• http//www.eic.fiu.edu/2010/08/anywhere/
• How to login to EicApps
• Specific steps on how to log into your remote
  applicationsUsing Citrix Client(preferred mode
  that will gain access to Network drives)
• 1.     Select Client
• Windows client
• Windows web client
• Mac client
• Mac web client
• For other OS please go to http//www.citrix.com/En
  glish/SS/downloads

3

• 2.     Click on citrix online plugin
• 3.     Run it
• 4.     Type the server eicapps.eng.fiu.edu
• 5.     Login with your novell username and
  password.
• 6.     In the domain type EICAD
• 7.     You can use all the applications that are
  available for you.
• If password does not work with citrix
  client, you have to change the password when you
  login into a computer that has the novell client.
• __________________________________________________
  __________

4
Using web interface

• Using web interface
• 1.     Go to http//eicapps.eng.fiu.edu
• 2.     If first time, go to messages tab and
  click download.
• 3.     Then go to logon tab and login with your
  novell username and password. 4.     You can
  use all the applications that are available for
  you.
• If password does not work with citrix
  client, you have to change the password when you
  login into a computer that has the novell client.

5
Frequently Asked Questions

• 1. Not able to login to eicapps. Your
  credentials are invalid. Try again or contact
  your system administrator.
• -          Change the Novell password and try
  again.
• 2. What type of operating system is supported?
• -          platform independent
• 3. Could I use the ipad?
• -          Yes.  Download the citrix receiver app
• 4.    Where do I save my work?
• -          The fastest method is in on the H
  drive. Also the local drives are available.
• 5.    Why is there a delay with the applications?
• -          It depends on the speed of your
  Internet connection.
• 6. What happened if I lose internet connection?
• -          Login to eicapps and click on
  reconnect online sessions
• 7. Why is there two domain on the eicapps
  website? Which one do I use?
• -          First domain created for testing was
  called CECAD but this domain will be
•            discontinued on October 2011. You
  should use the new EICAD domain to login into the
  portal.
• 8. Where can I get help?
• -          If you are having trouble, please
  contact EIC at eic.fiu.edu or             305.348.
  3034