Staff Retention-

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Staff Retention-

• Keys to Breaking the 18 month Organ Recovery
  Average

Jennifer Muriett, Donor Network of Az Mike
Ingraham, Intermountain Donor Services
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(No Transcript)
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Questions to run on

• What tools can my DSA utilize to improve staff
  retention?
• What opportunities exist for your DSA to improve
  staff satisfaction and recognition?

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Advantages to Staff Retention

• Knowledge of SOPs
• Mentors new staff
• Leadership
• Increased conversion rate
• Increased OTPD
• Expertise
• Accountability
• Instilling excellence

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Donor Network of Az Staffing

• Organ Recovery Staffing
• Director- 19 years
• Associate Director- 15.5 years
• Donor Family Manager- 10 years
• Clinical Nurse Educator- 8 years
• Organ Recovery Coordinators-16 64 years
• Phoenix-14 (2 in training)
• Tucson-2
• Donor Family Adovcates-3 18.5 years
• Organ Recovery Technicians-5 28 years
• Total 163 years

Average Experience of Organ Recovery Staff 5.82
years
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Human Resources

• Managing a challenging job in-services
• Employee Assistance Program-3 free visits
• Health News Letter
• Gym discounts
• FUN Events (bowling, BBQ, Annual meeting)

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Clinical Ladder-Growth Opportunities/Self-Promoti
ng

• ORC I
• Entry level
• DMGs met gt50 of cases
• ORC II-minimum two years experience
• CPTC-condition of employment
• Import/local kidney/pancreas placement
• Hospital development partnership
• DMG/OTPD within 10 of organizational metrics
• DMGs met gt55 of cases

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Clinical Ladder-Growth Opportunities/Self-Promoti
ng

• ORC III/Senior ORC-minimum 3 years experience
• Serves on committees/leads special projects
• Provides formal education
• HD partnership with 8 hospital
• High-level formal presentations
• Advisor on call or primary preceptor
• DMG/OTPD within 5 of organizational metrics
• DMGs met is gt60 of cases
• Role model
• ORC IV/Team Leader-minimum 4 years experience
• Represents DNA at regional/national
  committees/presentations
• Develops initiatives for process improvement
• Clinical resource/expert
• DMGs met gt65 of cases
• Monitors/removes kidneys from pulsatile perfusion

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Incentives/Retention Tools

• 5 increase in salary with promotion
• Merit raises up to 3.5
• Recognition
• 12 hour shifts
• Premium pay for extra shifts
• Testing referral intake
• Peer Recognition

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Core Value Recognition

• Nominated by peers
• Recognized at monthly staff meetings
• Published in company letter
• 10 gift card each category
• Grand Prize 100 gift card annually

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(No Transcript)
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Mike Ingraham, IDS
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Questions to run on

• What tools can my DSA utilize to improve staff
  retention?
• What opportunities exist for your DSA improve
  staff satisfaction and recognition?