Rosemarie Day

1
Commonwealth Care Commonwealth
ChoiceOperational Updates

• Rosemarie Day
• Deputy Director and Chief Operating Officer
• Thursday, September 20, 2007

2
Commonwealth Care Enrollment for September 1st
surpassed 115,000 members
3
Commonwealth Care Enrollment by MMCO through
September 1st
4
Commonwealth Care Enrollment by Plan Type
through September 1st
5
Commonwealth Care The Customer Service Center
continues to experience heavy volume
Dashed red line represents estimate of call
volume - roughly 3,000 weekly - in September 06
task order
6
Commonwealth Care General Customer Service
continues to be the primary reason for incoming
calls
7
Commonwealth Choice Enrollment for September 1st
surpassed 7,000 members
8
Commonwealth Choice Applications by Product Type
9
Commonwealth Choice Applications by Coverage
Type
10
Commonwealth Choice Subscribers by Carrier
11
Commonwealth Choice SBSB continues to track
calls
12
Commonwealth Choice Caller demographics age
range
13
Commonwealth Choice Web visits are also being
tracked
14
Commonwealth Choice More and more people have
visited