FAA Logistics Center

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FAA Logistics Center
A Government Organization Using Best Industry
Practices
Presented To FAA National Small Business
Opportunities Training Conference Date June 18,
2008 By James Weinland
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OVERVIEW

• Our Mission
• Financial Management
• Best Industry Practices
• Performance Management

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FAA Logistics Center Mission

• The FAA Logistics Center performs centralized
  Maintenance, Repair and Overhaul of NAS Systems
  and Equipment, provides NAS Supply Chain
  Management and Logistics Support Services, and
  operates the FAAs only Centralized Distribution
  Center.

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What We Do

• Only FAA Government Source of Depot Level
  Maintenance, Repair, and Overhaul of NAS
• Support FAA, DoD International Customers
• Manage All NAS Parts and SupplySupply Chain
  Management
• 62,000 National Stock Numbers (NSNs)
• 760 Million in Inventory
• Support 48,000 Systems
• On-site Maintenance and Installation Teams, Life
  Cycle Planning, Sustaining Engineering, Project
  Management, Field Support
• We Provide Core Logistics Capabilities

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Why is Core Logistics Important to the FAA?

• Central Source of Supply for AgencyProtects
  Against Variability in Supply and Demand
• Last Source for Systems No Longer Supported by
  Contractors
• Total Support for NAS and DoD Unique Items
• Enforce Configuration ManagementSingle Repair
  Location,
• Inventory and Ordering System
• Rapid Response to Contingencies and Emergencies
• Quick Reaction to Technical Surprises
• Protect Against Loss of SupportStrikes, Old
  Technology, and Vanishing Vendors
• Maintain a Cost Effective, Assured and Ready
  Source of Technical Competence

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Program Director AML-1 Steve Bernett
AML Organizational Chart
Deputy Program Director AML-2 Michelle Coppedge
Business Systems Group AML-20 Kirk Washburn
Quality Systems Group AML-30 John St Pierre
Information Systems Group AML-40 Jerald Wolf
Distribution Center AML-1000 Rick Gracia
Product Services Division AML-4000 Jennifer Myers
Nav/Landing Weather Product Division
AML-7000 Karroll Hayes
Auto/Comm Product Division AML-8000 James Harmon
Radar Product Division AML-2000 Elaine Downey
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Distribution Center

• Only Central Distribution Facility in FAA
• 24/7 Operational Capability
• State-of-the-Art Facility
• 725,000 Sq Ft (5,000 _at_ NOAA) of Inside Storage
  17 Acres of Outside Storage
• Warehouse Management System Best Industry
  Practice
• Store Approximately 760 Million in Inventory
• Warehousing of Approximately 42K NSNs
• Support to Transportation Security Administration
  (TSA) and Department of Defense (DOD)
• SUPERFAST -- Orders Received by 3pm Shipped Same
  Day for NASExpedite Shipments Anywhere in the
  World

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Support Groups
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Product Divisions
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Who We Are Skills Mix

• Highly Experienced Technical Professional
  Workforce
• Engineers
• Electronic Technicians Equipment Specialists
• Logistics Management Specialists
• Inventory Management Distribution Specialists
• Expanded Capabilities
• Certified Project Management Professionals (PMP)
• Advanced Degreed Industrial, Electrical
  Mechanical Engineers
• Lean Six Sigma Black/Green Belts
• Advanced Computer Science Degreed Engineers
• Supply Chain Management Degreed Personnel
• Financial Analysts with Certified Professional
  Accounting Certifications

FTE - 591 Contractors - 54
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• Our Mission
• Financial Management
• Best Industry Practices
• Performance Management

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Franchise Fund (Revolving)
How We Operate

• Benefits
• Visible Cost of Operations
• Recovery of Costs
• Improved Financial
• Management
• Improved Operational Metrics

HQ
CUSTOMERS


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• Our Mission
• Financial Management
• Best Industry Practices
• Performance Management

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ISO Certification

• ISO 9000
• Achieved ISO 90021994 Certification in August
  1998
• Surveillance Audits Every Six Months
• Recertification Completed in July 2007
• ISO 14001 (Environmental)
• Pursuing 3rd Party Certification by EOY 2008
• OHSAS 18001 (Occupational Health Safety)
• Pursuing 3rd Party Certification by EOY 2009

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Lean/Six Sigma

• Lean - Reduces Non-Value Added Steps
• Six Sigma - Eliminates Variation
• Trained Workforce
• All Managers Completed Champion Training
• 15 Black Belts and 44 Green Belts
• Master Black Belt/Program Manager
• Ongoing Projects 11
• Completed Projects 19
• Total Realized Savings of 3.7 Million

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• Our Mission
• Financial Management
• Best Industry Practices
• Performance Management

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Focus On Our Customers

• Performance Management Reviews (PMRs)
• Process Driven Metrics Initiatives
• Customer Driven
• 38 Key Metrics
• Quality Management Measures
• Customer Care Center
• 365 Days, 24/7
• Regional Customer Service Representatives (CSRs)
• Planning Customer Summit

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Flight Plan - Line of Sight for Logistics Center
Greater Capacity Status Green
FAA Flight Plan Goals
International Leadership Status Green
Organization Excellence Status Green
NAS Supply Support Maintenance/ Repair/OH
NAS Supply Support Supply Chain Mgmt
NAS Supply Support Log Services
NAS Supply Support Financial Management
International Logistics Services
ARC Core Business Function
Provide right part at right place at the right
time.
Provide quality NAS parts and equipment.
Effectively Manage Franchise Fund
Services meet or exceed customer expectations
Increase support to International customers.
Logistics Center Strategic Goal
Effectively Manage Margin from Ops Status Green
Decrease Confirmed Defects Status Green
Issue Effectiveness Status Green
Customer Sat Survey Status Green
Increase Intl Support Status Green
Logistics Center Strategic Objective
Logistics Center Metric
Bonus Program
Visibility
Accountability
Performance
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Summary

• Only Core Logistics Capability for the NAS
• State of the Art Facilities
• Highly Skilled Workforce
• Focused On Customer
• Performance Management