Infozech Overview NASSCOM

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Infozech OverviewNASSCOM By Ankur LalCEO,
Infozech Software Ltd.
Solutions for Converged Packet Networks
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Overview
Infozech Software provides NextGen CRM, Billing
and Settlement solutions for packet based
converged networks

• Established in 1991
• ISO 9001 certified
• Presence in Sterling, Virginia New Delhi, India
• Investment from CDC, UK

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Key Milestones
Activities
Year

• Infozech established

1991

• Developed first billing solution

1996

• Complete suite for CC B launched

1998

• Investment from CDC
• Setup US subsidiary
• Receives ISO Certification

2000

• Won first customer for iCAS from UK

2001

• First customer in Japan
• Started ASP offering

2002
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Product Offerings

• eBill Customer Care Billing solution
• iCAS Inter Carrier Access Settlement solution
• eBill VoIP- Pre-paid
• ASP offering
• 20 Product Installations in North America,
  Japan,
• Europe and India

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Product Details

• eBill - Feature rich modules
• Customer Agent Web Self Care
• Product Definition and Rates Administration
• Billing
• Collections Accounting
• Provides integration for instant Provisioning and
  Payment facility to customers
• Help Desk/ Trouble Tickets
• Support of multiple services
• Multiple switch integration capability
• Reseller / Distributor Management
• Complete CRM Prepaid feature suite
• iCAS Feature rich modules
• Data Management
• Partner Management
• Tariff Management
• Billing Settlement
• Reconciliation
• Reporting Analysis

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Product Advantages
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Clients
eBiLL Prepaid with wholesale Billing and agent
management. Integration with Oryx Prepaid
Platform.
Transit Carrier and also provides Prepaid Calling
Cards. They are using ICAS in the Outsourced
mode. They use ICAS to bill the carriers for whom
they carry traffic and audit the invoices raised
by the carriers carrying traffic passed on by
NobelTel.
Long Distance Reseller.
eBill for VoIP enhanced service offering on Open
Source platform
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Alliances,Partnerships Interfaces
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Customer Acquisition
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Best Practices

• Remote Marketing Tele-sales.
• Re-inforce client confidence work beyond
  satisfaction repeat work, referrals.
• Work on building relationships with clients.
• Work closely with Partners.
• Under promise and over deliver.

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Future Strategy

• Focus on solution for content packet based
  networks- Significant Upgrade to our Rating
  Engine in Progress.
• Develop the research development capabilities
  within the organization so as to meet the
  requirements of the customers
• Enhance the marketing sales organization
  through complementary solution companies own
  Sales team.
• Enter into alliances with switch manufactures to
  sell the billing software along with the OEM
  suppliers

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Challenges for Future

• Product Differentiation and Packaging
• Generate demand for more products in a slow
  market need to find the MAGIC PRICING.
• Funding for US market spend.
• Product evolution how much to invest in Product
  Vs Offshore projects (low hanging fruit!)