Welcome Parents

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Welcome Parents!

• Information Technology Services

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Information Technology Services

• Assistant Vice PresidentDr. Kathy Wilders
• 13 professional staff
• 30 student workers
• Responsible for
• Administrative Hardware and Software
• Cable Television
• Network, Internet, Intranet
• Telephones and Unified Messaging

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Campus Network
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Network Drive Space

• To facilitate class work each student gets
• F and W Drive
• These drives are active as long as a student is
  continually enrolled at NCC
  
• F- Drive 100-MB hard drive space
• W-Drive10 MB hard drive space for web pages
• http//firstname.lastname.students.noctrl.edu

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Network Drive Space

• Shared Class Space K Drive
• All drives accessible from on- or off-campus

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Internet Access

• NCC gets a discount on T-1 lines
• Cost is 12,000 per T-1 line
• The College has 10 T-1s
• The network cannot be used for
• Business
• For profit activities

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Internet Access

• Monitor the network to ensure that it is working
  properly
  
• Do not monitor students unless someone complains
  or there is a problem and it is traced to a
  student
  

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Network

• Standardized Software
• Microsoft Office 2003
• Paper Management System
• Why
• Limits
• Color Printing

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Wireless Network

• Wireless access in and around Osterle Library,
  the Rolland Cafe, White Activities Center and
  Smith Hall
  
• The main spine and outdoor areas near the
  residence halls
  
• Most lounges in academic buildings
• Dining Hall

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Wireless Hot Spots
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Computer Labs

• Carnegie has 2 computer classrooms and an open
  lab for use
  
• Open 7 days a week
• Hours are posted
• Staffed with Lab Aides
• Cannot help with how to use class software

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New Super Lab

• Dual boot-- both PC and MAC
• Fast Internet speed

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Additional Computer Labs

• Library
• Stadium
• Cyber Café
• Market Research Lab
• Departmental Labs
• Some residence halls

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Email
North Centrals email is the official
email System of the College

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Email

• Email can be accessed on and off campus
• Email active as long as student is continually
  enrolled at NCC
  
• Email address of students is generally
• First initial middle initial last
  name_at_noctrl.edu
  
• rjwilders_at_noctrl.edu

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Online Access to Information
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Online BlackBoard
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College Web Site
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Network Training

• Technology Training
• How to sign on the network
• How to use their email
• How to use Blackboard
• How to use the Phone system
• How to use Voice mail
• How to use Merlin
• How to use other technology

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Help Desk

• Answer basic questions regarding
• Phones
• Voice Mail
• Internet and Intranet
• Blackboard
• How to log onto the network
• Passwords
• Merlin
• Hours 8 am to 5 pm Monday through Friday

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Online Help Desk
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Information Technology Services

• We have jobs for students!

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ITS Web Site

• Information on Technology used at NCC
• http//its.noctrl.edu

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Information Technology Services

• Telephone [phone]
• Web Site http//its.noctrl.edu
• Email helpdesk_at_noctrl.edu
• Office Location 110 Carnegie Hall

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Every Residence Hall

• Voice (telephone and voice mail)
• Video (cable TV)
• Data (network access, email, Internet, Intranet,
  Library and software for classes)
  
• Campus backbone is Gigabit switched Ethernet to
  the buildings
  
• From building to PC is 10 MB switched

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Cable TV

• Ready when student arrives
• WOW
• 70 channels
• NCC channels 82-86
• WONC
• Cardinal Video
• Students have a channel for events on campus
• International Programming

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Cable TV

• Basic Service and Local Service are free
• Extra cost Options
• Premium Channels such as HBO, Showtime
• Pay-Per-View
• Digital Channels
• Basic
• Premium

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Cable TV

• Student will need to bring
• A TV that is cable ready
• Coax cable
• Other information
• There is only one TV jack per room
• The student should know how to program the TV for
  WOW channels

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Telephones
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Telephones

• Students need to bring an analog telephone
• 911 locator only works with analog phones
• There is only one telephone jack per room

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Telephones

• No choice for telephone service as College has
  its own switch
  
• All local calls and campus calls are free
• No charge for use of phone lines
• Students pay for long distance calls---more than
  15 miles from campus
  
• Long distance calls require a calling card
• Calling cards will be sold in the bookstore

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Unified Messaging

• No need for an answering machine
• Any message can be retrieved from a PC, a
  landline, or a mobile telephone.
  
• If no one answers the room phone the call can be
  transferred to a cell phone
  
• If a line is busy it goes to voice or email
• Can check voice or email from anywhere on or off
  campus
  
• An email can be read out on the telephone

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Residential Network

• Network software
• Novell
• T-1 lines for Web
• Their own data loc
• Anti-Virus Software
• PC minimum requirements
• 1GB RAM
• SVGA monitor
• Windows 2000 or better
• 16x CD Rom drive
• 6 Gig hard drive

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Residential Network

• Not all PCs work with the Novell network
• Need a network interface card (NIC)
• Can be installed before arriving at NCC
• Can be installed by a ResNet for free

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Residential Network

• Make sure the NIC is a 3ComwC905B-TX (PCI 10/100
  Base-TX)
  
• If installed by dealer or friend before arriving
  we cannot assist with problems
  
• ITS staff can install before classes start
• Six foot patch cable

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Residential Network

• Residential students will get an I-Connect CD
  that will tell them how to get to
  
• Email
• Internet and Intranet
• Blackboard
• Library
• Their own network drives F and W
• Merlin

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Residential Network

• Port Activation Request
• Online
• A student should make sure that their PC has the
  latest patches (this will be on the I-Connect
  CD)
  
• Once the PC is patched students will have access
  to the Internet

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Bandwidth Usage
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Internet Usage

• Typical Day

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ResNet

• Assigned to residence halls to help students with
  their PC problems
  
• Install NIC cards
• Help students connect to the network
• Help with basics
• Available by phone message from 7 pm until 11 pm

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Premium ResNet

• One voucher will cost 25 payable by cash or
  check.
  
• Good for any computer problem that takes less
  than an hour to fix (this is the case the
  majority of the time).
  
• Parts extra
• Voucher purchased at ITS

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Questions

• Please feel free to call
• 630-637-5433
• or email
• mwilders_at_noctrl.edu

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Go Cards!