Welcome Parents

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Welcome Parents!

• Information Technology Services

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Information Technology Services

• Assistant Vice PresidentDr. Kathy Wilders
• 12 professional staff
• 30 student workers
• Responsible for
• Cable Television
• Telephones and Voice Mail
• Network, Internet, Intranet
• Administrative Hardware and Software

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Every Residence Hall

• Voice (telephone and voice mail)
• Video (cable TV)
• Data (network access, email, Internet, Intranet,
  Library and software for classes)
  
• Campus backbone is Gigabit switched Ethernet to
  the buildings
  
• From building to PC is 10 MB switched

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Cable TV

• Ready when student arrives
• WOW
• 70 channels
• NCC channels 82-86
• WONC
• Cardinal Video

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Cable TV

• Basic Service and Local Service are
• Extra cost Options
• Premium Channels such as HBO, Showtime
• Pay-Per-View
• Digital Channels
• Basic
• Premium

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Cable TV

• Student will need to bring
• A TV that is cable ready
• Coax cable
• Other information
• There is only one TV jack per room
• The student should know how to program the TV for
  WOW channels

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Telephones

• Ready when student arrives
• Southwest Bell (SBC) for local
• Quest for long distance

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Telephones

• No choice for telephone service as College has
  its own switch
  
• All campus calls and 911 calls are
• No charge for use of phone lines
• Students pay only for calls made off campus

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Telephones

• Students need to bring a telephone
• There is only one telephone jack per room
• Students share a telephone number and telephone
• Students get a Pin or AUTH code number that they
  use to make call
  
• Billed only for calls made on the PIN or AUTH

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Telephones

• The rates for local calls 0 to 8 miles are 7
  cents for the first 30 minutes and then a penny a
  minute after that.
  
• The rates for long distance are 3.9 cents a
  minutes anytime, but you must sign up for the
  Discount Plan to receive this rate.

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Telephones

• Payments due the 10th of the next month
• Bills sent electronically if you want a paper
  copy it is 2.50
  
• Pay by check, credit card or Internet check using
  Resicoms Pay-by-Web service. Information is
  available at Resicoms site.

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Telephones

• Resicom does the billing
• There is no on-site representative but we have a
  toll free extension to use to contact them
  
• Resicom has a web site which is college specific
  therefore use NCC
  

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Telephones

• There is a credit limit of 100 per month
• The telephone is disconnected if the credit limit
  is exceeded
  
• Pay a reconnect fee
• Most students do not exceed the limit
• You can pay in advance with a check to raise the
  limit
  

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Telephones

• Students can use calling cards but it is usually
  more expensive

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Telephone

• Parents can set up their own accounts with
  Resicom for student use
  
• The student will get an additional code to use
  when calling family
  
• You will be billed for it
• You need to contact Resicom directly

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Voice Mail

• No need for an answering machine
• Voice mail is
• If no one answers or line is busy it goes to
  voice mail
  
• Can check voice mail from anywhere on or off
  campus
  
• Voice mail moves with student if there is a room
  change

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Telephone and Voice Mail

• Students will be mailed
• A card with their Auth code or PIN
• A web address which will explain how to dial on
  and off campus and how to use voice mail

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Network

• Network software
• Novell
• T-1 lines for Web
• Their own data loc
• PC minimum requirements
• 128 MB RAM
• SVGA monitor
• Windows 95 or better
• CD Rom drive
• 2 Gig hard drive

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Network

• Not all PCs work with the Novell network
• Need a network interface card (NIC)
• Can be installed before arriving at NCC
• Can be installed by a ResNet for

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Network

• Make sure the NIC is a 3ComwC905B-TX (PCI 10/100
  Base-TX)
  
• If installed by dealer or friend before arriving
  we cannot assist with problems
  
• ITS staff can install before classes start
• Six foot patch cable

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Network

• They will have a packet that will tell them how
  to get to
  
• Email
• Internet and Intranet
• Blackboard
• Library
• Their own network drives F and W

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Online Access to Information
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BlackBoard
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Network

• Port Activation Request
• Online
• All ports open first 2 weeks
• If no form is completed the port will be turned
  off

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Network

• Standardized Software
• Microsoft Office XP
• Discounts Available to Students
• Desktop computers and laptops

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Network

• Technology Training
• How to sign on the network
• How to use their email
• How to use Blackboard
• How to use the Phone system
• How to use Voice mail
• How to use Merlin
• How to use other technology

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Email
North Centrals email system is the official
email
System of the College.
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Email

• Email can be accessed on and off campus
• Email active as long as student is continually
  enrolled at NCC
  
• Email address of students is generally
• First initial middle initial last
  name_at_noctrl.edu
  
• rjwilders_at_noctrl.edu

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Network

• To facilitate class work each student gets
• F and W Drive
• These drives are active as long as a student is
  continually enrolled at NCC
  
• F- Drive 55-MB hard drive space
• W-Drive10 MB hard drive space for web pages
• http//firstname.lastname.students.noctrl.edu

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Wireless Access

• North Central has 2 buildings that have wireless
  access
  
• Osterle Library
• White Activities Center
• Students can check out a wireless card in either
  building. Their laptop will need to be
  configured by ITS for wireless access

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Internet Access

• NCC gets a discount on T-1 lines
• Cost is 12,000 per T-1 line
• The College has 3 T-1s and is planning on adding
  a fourth
  
• The network cannot be used for
• Business
• For profit activities

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Internet Access

• Monitor the network to ensure that it is working
  properly
  
• Do not monitor students unless someone complains
  or there is a problem and it is traced to a
  student
  

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Internet Access

• Students can download or upload up to 250 MB of
  data in 24 hours
  
• 125,000 pages of text
• 50 MP3 files
• One-fifth of a full length movie

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Internet Access

• Bandwidth Management
• The Good
• The Bad
• The Ugly
• The Very Ugly

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Bandwidth Usage
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Internet Usage

• Typical Day

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Computer Labs

• Carnegie has 2 computer classrooms and an open
  lab for use
  
• Open 7 days a week
• Hours are posted
• Staffed with Lab Aides
• Cannot help with how to use class software

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Additional Computer Labs

• Library
• Stadium

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ResNet

• Assigned to residence halls to help students with
  their PC problems
  
• Install NIC cards
• Help students connect to the network
• Help with basics
• Available by pager from 7 pm until 11 pm

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Help Desk

• Answer basic questions regarding
• Phones
• Voice Mail
• Internet and Intranet
• Blackboard
• How to log onto the network
• Passwords
• Merlin
• Hours 8 am to 5 pm Monday through Friday

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Online Help Desk
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Information Technology Services

• We have jobs for students!

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ITS Web Site

• Information on Technology used at NCC
• http//its.noctrl.edu

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Thank You

• Any Questions,
• please feel free to call.

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Go Cards!