Blended Dialer Software for Call Center

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XENOTTABYTE SERVICES PVT. LTD.
Blended DIALER SOFTWARE
www.vert-age.com
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INDEX
INTRODUCTION
FEATURES
ADVANTAGES
IMPORTANCE
CONTACT US
www.vert-age.com
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INTRODUCTION

• A Blended Dialer is a dialer using which you can
  handle both Inbound as well as outbound calls.
• A Dialer by definition is used when whenever the
  agent makes calls outbound or inbound.
• It automatically dials up the contact from the
  database based on agent availability it will
  transfer the caller to the matured agents. We
  think call centers either inbound or outbound
  depending on their business and need.
• In today environment blended dialers works
  smoothly and become more and more prevalent. Due
  to this powerful feature of Blended Dialer
  enables all the small industries or medium size
  industries to look and act like a professional
  enterprise.
• Using the dialer software you can easily enhance
  the performance of your sales.
• Every call centers make and receive a high number
  of calls, besides the calls customer
  communication is also happens over multiple
  channels.
• Maintaining this communication of incoming and
  outgoing calls is a huge task for call centers.
• Using blended call center solution agents can
  make it simpler to run a call center effectively
  having both ways customer communications.

www.vert-age.com
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FEATURES

• Increase Revenue- Using blended dialer contact
  center can handle both inbound and outbound call,
  and it opens multiple channels of communication.
  This will cut all the overhead and overtime,
  while simultaneously it also increase agents
  efficiency and productivity.
• Increase Service Quality and Satisfaction-
  Blended dialer provides to meet your customers
  where they are and give them services with
  inbound/outbound calling, text or by video chat,
  and even social media. Agents are having enough
  time to satisfy customer needs and resolve their
  problem so they can earn five-star satisfaction.
• Scale On-demand- Using Blended Dialer Software we
  get more help as we have more agents where we
  want. Agents can be available there where the
  customer wants by using scale on-demand. By using
  a remote location of the customers we added our
  agents to your network so that they can solve
  your queries and satisfy you.
• Monitor Performance- Using blended dialer
  software managers can see all the detailed
  information about agent performance. A manager
  uses real-time analysis and historical data so
  that they help agents and improve their
  performance. They can monitor calls, interaction
  with customers and encourage them to make
  critical decisions with full information.
• Flexible call process- Using blended dialer call
  center software, the manager has the permission
  to easily switch between inbound calling process
  and outbound calling process. All these
  transactions are automated with the computer
  system for better visibility of calls flow and
  agents performance.

www.vert-age.com
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ADVANTAGES

• Improve your productivity with call blending- One
  of the biggest problems for the organization is
  how to make a balance between outbound and
  inbound calls. Blended Dialer uses outbound
  agents to receive inbound calls, or using inbound
  agents to make outbound calls. It reduces the
  expanse and increases productivity.
• Use outbound call when Inbound is low- Many big
  organizations having inbound call agents as well
  as outbound call agents but its not possible for
  the small business. These organization uses call
  blended dialer as an agent can handle outbound
  agents can handle inbound call when free and
  Vice-Versa.
• Managing Callbacks- It is one of the main
  advantages of Blended Dialer is to manage
  callbacks. If the call center agent placing an
  outbound call for a call back then it is the
  responsibility of the call center to save the
  record. Call center managers to learn the proper
  way of blending calls so they can manage
  callbacks.
• Divide agents into a group- It is too useful to
  divide agents of call center into groups one for
  each Inbound, Outbound and for Blended. Proper
  transition rule should be made so that agents
  easily switched to different modes. There should
  be a proper indication when agents should change
  mode. Therefore call blending is cost-effective
  and helps in increasing productivity.
• Uninterrupted Support- We are here for providing
  instant support and free maintenance using
  Blended Call Center Solution. We provide the
  agents for configuring the software as per the
  customers requirement and given a specification
  of the callers. We provide 247 customer supports
  for any query on multiple channels like calls,
  emails, etc.

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IMPORTANCE

• Highly Efficient Features-
• Blended call center solution is highly efficient
  and utilizes the agent availability manage agent
  availability time and their skills.
• Reduced Cost-
• Using Blended Dialer Software solution you can
  reduce the cost as the tool interface smoothly
  handles a large number of calls simultaneously.
• Call Monitoring-
• Every Inbound and Outbound call can be monitored
  using blended dialer software to meet customer
  demands in a smart way.
• Easily call distributed-
• Using Blended call center solution we can
  distribute incoming and outgoing calls
  efficiently which helps in increasing the agents
  productivity.
• The scale on Demand-
• Blended Dialer Software is highly scalable. As
  the dialer having the ability to handle inbound
  and outbound calls which makes it very efficient.

www.vert-age.com
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CONTACT US
GET IN TOUCH AS TO BE EXPECTED, WE LIKE TO CHAT.
SO, KEEP IN TOUCH. XENOTTABYTE SERVICES PVT
LTD B-45, 3rd FLOOR, SEC-64, NOIDA-201301 CONTACT-
0120-4349743/9650095791 E-MAIL-
SUPPROT_at_VERT-AGE.COM WEBSITE- WWW.VERT-AGE.COM
www.vert-age.com
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www.vert-age.com