Joint Directors Chief Officers Meeting

1
Joint DirectorsChief Officers Meeting
Item 11
21 January 2008

• Viv Griffin
• Acting Director
• for Adults and Community

2
Summer Row

• 300million expansion of city centre's retail
  core by 2010.

• Subject to approval from Secretary of State after
  Public Inquiry. Decision expected by end of
  January 2008.

• Multi Development UK Ltd is the partner for
  redevelopment of 8 acre site bordered by
  Cleveland Street, Snow Hill, Temple Street and
  Worcester Street.
• Mixed-use commercial, residential and leisure
  development will see the building of a flagship
  Debenhams department store.
• Includes 86 other retail units, 800-space
  underground car park, residential accommodation,
  bars, restaurants, new public squares and iconic
  building to house cinema and other uses

3
Interchange Project

• Work will begin on the citys prestigious 200m
  Interchange Project in 2008.

• This impressive development will be a huge boost
  for Wolverhamptons growing status as a regional
  business and leisure venue.

• The Interchange will provide a new railway
  station linked to a remodelled bus station along
  with office, residential, leisure and commercial
  development.
• Public consultation begins shortly.

4
City Centre

• Work is nearly finished on an attractive paving
  and lighting scheme to refurbish the
  pedestrianised areas of the city centre.

• Work is already complete in Dudley Street, where
  high quality, attractive new paving, lighting and
  public seating provide a superb makeover for the
  citys main shopping area.
• Queen Square in the heart of the city will soon
  be transformed into a very attractive public area
  with new seating and lighting along with a
  distinctive water feature and illuminated public
  art, all based around the historic statue of
  Prince Albert.

5
i54 business park

• 90-hectare i54 site on the boundary of South
  Staffordshire and Wolverhampton earmarked for a
  technology-based business park.

• Master plan for site at Wobaston Road, Pendeford,
  sets out vision for a 2.5m sq ft development to
  provide first-class facilities for businesses and
  help create more than 6,000 jobs by 2020.
• Consultants have been engaged to prepare a
  marketing strategy to attract a development
  partner - marketing for this due to begin early
  2008.

6
Wolverhampton Homes

• Wolverhampton Homes is an Arms Length Management
  Organisation (ALMO) set-up in 2005 to manage the
  councils 22,300 homes.

• Achieved a two-star rating from the Audit
  Commission in November 2007.
• Rating unlocked 400m to improve council homes
  under the Governments Decent Homes programme.
  Less than half of council homes currently meet
  the standard.
• Money from Government 288m is supported by
  100m from the council.
• New bathrooms, kitchens, central heating,
  re-wiring and other improvements will bring all
  homes up to scratch by 2012.

7
Building Schools for the Future

• 300m investment in Wolverhamptons secondary
  schools
• Transforming secondary education to equip every
  child in the city with the skills to succeed and
  prosper in the 21st century

• Highfields Science Specialist School, Heath Park
  Business and Enterprise College, Pennfields
  School and Tettenhall Wood School will be rebuilt
• Two new city academies in Bilston and the north
  of the city

8
LIFT/PFI

• The Programme
• Partnership programme between Wolverhampton City
  Council and Wolverhampton City PCT and the
  private sector.

• Outcomes
• Provision of integrated and accessible services
  for Wolverhamptons adult citizens leading to
• - Improved health and quality of life
• - Economic wellbeing
• - Exercising choice
• Financial Investment
• Capital cost of six schemes 60M.

9
Social Care Programme

• The Programme
• Social care business transformation programme
  which

• Improves quality of service whilst reducing cost
  of service
• Meets statutory and regulatory requirements
• Replaces old social care information systems
• 22 month programme delivered in 3 phases, with a
  planned completion date of December 2008.
• Outcomes
• Greater service user/carer satisfaction
• - Improved staff morale
• - Enhanced VFM
• - Integrated working with partner agencies
• Financial Investment - 9.3M

10
Partnership for Customer Service and Efficiency

• The Programme
• Wolverhampton City Council is selecting a Partner
  to assist in transforming its approach from a
  traditional service-led to an outcome-focused
  organisation

placing the customer at the centre of everything
it does, offering VFM throughout

• Outcomes
• Restructuring the Council organisation, its
  processes and methods, to improve access to,
  quality, efficiency and effectiveness of,
  services provided to the customer
• Upgrading IT to make effective and efficient use
  of technology, improving information management
  and productivity
• Driving value for money services throughout the
  organisation, helping to deliver the medium-term
  financial strategy

11
Partnership for Customer Service and Efficiency
(continued)

• Outcomes (continued)
• Creating an excellent working environment and
  more sustainable employment for staff (the
  programme is not about outsourcing)
• Creating a long-term relationship with a Partner
  who is willing to take genuine risks and invest
  in the Council to deliver required outcomes

• Financial Investment
• The Partnership is required to be both
  self-funding and deliver savings which contribute
  directly to the medium term financial strategy
• There will be substantial investment in the
  Transformation Programme, anticipated to deliver
  cashable benefits in excess of 100m over a 10
  year partnership

12
Model for Excellence
Customer Service Delivery
Children and Young People
Regeneration and Environment
Adults and Community
Corporate and Democratic Services
Shared Services