Renewal and Join Interface

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Renewal and Join Interface

• Gene Ressler
• IEEE November Board Series
• Hyatt Regency New BrunswickNew Brunswick, NJ,
  USA

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Renewal Interface

• Over 70 enhancements to the renewal experience
  including
• Best practices color scheme
• Easier recover username and password
• Username used on the printed bill
• Username pre-populated or included on all e-mail
  reminders
• Customer and order terminology removed

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2009 Renewal Interface

• Reduced to 5-Step process
• Vital information now summarized on one page
• Improved placement of text
• Change E-mail address, postal address, and credit
  card all on one page
• More hint text
• Better error messages
• Fewer dead-ends

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2009 Renewal Interface

• Easier to add additional Technical Societies,
  Women in Engineering, and Standards Associations
• New page to add donations
• New search engine
• Personalized renewal confirmation screen
• Personalized renewal confirmation E-Mail
• Enhanced receipt

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Join Enhancement
Lessons learned in Renewal transferred to Join.
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2009 Join and Renewal

• Summary
• Problems prohibiting successful renewal fixed.
• Minor usability issues remain.
• Some minor issues not cost effective to fix in
  eCustomer environment.
• (Renewal, join, help desk stats indicate system
  is no longer a factor.)

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Questions

• ?