WAOL Council Meeting

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WAOL Council Meeting

• Monday, February 23, 2009

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Agenda

• Legislative News
• ANGEL Winter PilotTime out/Guest Access
• WAOL Technical Support and Presidium
• Communication issues
• Training UpdateMore hours for Jesse
• Admin Training
• Spring 09
• Elluminate Report
• Next meeting
• ANGEL Admin Work Group

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Legislative News

• HB 1946
• http//apps.leg.wa.gov/billinfo/summary.aspx?bill
  1946year2009

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New WAOL Cost Model Approved

• New model 4 per active user per quarter
  (unlimited use per user)
• Starting Winter 09both Blackboard and ANGEL
  users
• Details http//waol.org/faculty_and_staff/WAOLcost
  Model.aspx

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WAOL ANGEL Pilot Winter 09

• Guest access timeout (fixed)
• Session timeout problem (mostly Cascadia)
  (unclear)
• Discussion board timeout (permanent fix last
  night).
• Communication

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WAOL Technical Support

• http//www.waol.org/general_info/help_desk.aspx
• Presidium 24 x 7 for all users. If Presidium
  staff cannot solve your problem they send an
  escalation ticket to Mark.  Then Mark works on
  the problem.  If he can't solve it, he reaches
  out to other WAOL staff or to ANGEL itself.
• Calling Presidium also provides documentation
  that is sometimes necessary to solve technical
  problems.

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Changes at Presidium

• Visibility Into Reports
• Customer Sat Survey Results
• Faculty Support Recordings/screen shots
• Access to Parature
• New account management team
• No additional cost

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WAOL Technical Support

• During business hours call our office
  (888-580-9011) or email one of us, and we'll try
  to help or pass the question along to the right
  person.
• Or write wa-online_at_ctc.edu
• For direct faculty support
• Boyoung Chae bchae_at_sbctc.edu
• Jesse Sims jsims_at_lowercolumbia.edu

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Click and Clack

• http//blog.waol.org/2009/02/20/support-escalation
  -path/
• My students are getting an error message.
• a. WAOL ID numberb. Course namec. Usernamed. Th
  e path taken to where the error is occurringe. A
  copy of the error messagef. Name of browser and
  versiong. MAC or PC and version

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Training Update

• Materials and training opportunities
  http//www.waol.org/faculty_and_staff/angelSupport
  .aspx
• Please send us any feedback on these materials
• wa-online_at_ctc.edu
• If you have other materials or opportunities to
  share, please let us know and well post.
• Additional materials
• Training/orientation sessions in Elluminate
• Regional face-to-face training

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New WAOL Faculty Training in ANGEL

• How to use ANGEL
• Now three weeks in length
• http//www.waol.org/info/training/instTrainingRegi
  stration.aspx
• Open to anyone in our system
• Please provide any feedback to Boyoung Chae
• bchae_at_sbctc.edu
• WAOL only requires training for shared courses
  colleges make their own rules for training now.

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Expert Support for Faculty

• Jesse Sims half-time through Lower Columbia
  College
• AND half-time through Pierce
• THANK YOU, Scott and Ed!
• Jesse will work individually with instructors and
  provide advanced ANGEL expertise.
• jsims_at_lowercolumbia.edu

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Spring 09

• We expect most users to be on ANGEL for Spring 09
• --Web site will be ANGEL-centric
• --Please check with your faculty on how they are
  doing
• --Everyone gets a shadow Bb classroom

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ANGEL Admin Online Training

• SB pays for one seat for the person who will be
  the ANGEL named administrator
• 4-weeks, completely online
• Register by emailing cbroughton_at_sbctc.edu
• Additional training 500
• Additional named administrators 500/yr
• Next sessions
• March 9
• March 23
• April 6

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College Implementation - Activities

• Training - ANGEL Administrator (1 enrollment per
  college)
• Self-paced for 4 weeks
• Typically requires 15-30 hours of seat time
• Monitored for two weeks by ANGEL Learning Trainer
• Additional two weeks for review and practice
• Additional enrollment can be purchased

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ANGEL Implementation Consultation

• Set up your domain
• Complete online admin training and create an
  ANGEL support center account (SBCTC contract pays
  for one per college.)
• Plan with appropriate people on your campus.
• Tell WAOL when you want to begin to use your
  eight hours with ANGEL. cbroughton_at_sbctc.edu
• ANGEL requires 30 days notice to begin.

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ANGEL Implementation Hours

• ANGEL requires 30 days notice to begin
• Schedule your hours through cbroughton_at_sbctc.edu
• See ANGEL KickOff slides for details
• https//www.waol.org/faculty_and_staff/angelMigrat
  ion.aspx
• I dont have anyone scheduled yet. Correct?

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WAOL Blackboard to ANGEL

• Phase One July 08 through March 09
• Everything currently supported by WAOL moved from
  Blackboard to ANGEL
• Training focus on experienced Blackboard users
  who are moving to ANGEL
• Continue to use existing WAOL processes (WAOL ID
  numbers, Intent to Teach forms, etc.) through
  Spring 09 for everyone
• College admin access for non-student/classroom
  use

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WAOL Blackboard to ANGEL

• Phase Two March 09 through June 09
• Services new from WAOL
• Implement individual college domains and admin
  accessunderway
• Additional processes so colleges can manage their
  own enrollmentsTest in Spring 09 available
  Summer 09
• Training in ANGEL
• Training for ePortfolio (which is available in
  every classroom nowjust no training)

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Elluminate

• V 9 available http//www.elluminate.com/support/d
  ocs/9.0/participant.jsp
• Working with ELC and ITC on tips document
• Cable in field test this week
• ELC wiki has a place for college for policies
• http//wadlc.wikispaces.com/WAOLCouncilElluminat
  eLinks

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What are the Take-aways from this meeting?

• ?

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Next meeting

• March 9 2009, 1100 to noon on Elluminate
• recordings and information on this web site
• http//waol.org/faculty_and_staff/waolCouncil.aspx
  
• Please forward invitations to others on your
  campus who might be interested.

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ANGEL Admin Work Group AGENDA February 23, 2009

• Purpose
• Service Level Agreement
• Multiple admin per college
• Next meeting day and time
• Agenda items for next meeting

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ANGEL Admin Work Group

• Anyone welcome
• One vote per college
• Advisory groupdesignated ANGEL admin a required
  member
• Meeting schedule?

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Service Level Agreement

• https//www.waol.org/faculty_and_staff/angelMigrat
  ion.aspx

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Next meeting?

• When?
• Agenda?