Ch 9 Decision Support Systems Learning Objectives

1
Ch 9 - Decision Support Systems Learning
Objectives

• Identify the changes taking place in the form and
  use of decision support in business.
• Identify the role and reporting alternatives of
  MIS.
• Describe how online analytical processing can
  meet key information needs of managers.
• Explain the decision support system concept and
  how it differs from traditional management
  information systems.
• Explain how EIS, EIP, and KMS information
  systems can support the information needs of
  executives, managers, and business professionals.
  
• Identify how neural networks, fuzzy logic,
  genetic algorithms, virtual reality, and
  intelligent agents can be used in business.

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Information required at different management
levels
3
Attributes of Information Quality
4
Decision Structure

• Structured situations where the procedures to
  follow when a decision is needed can be specified
  in advance
• Unstructured decision situations where it is
  not possible to specify in advance most of the
  decision procedures to follow
• Semistructured - decision procedures that can be
  prespecified, but not enough to lead to a
  definite recommended decision

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Information Systems to support decisions
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Decision Support Trends

• Personalized proactive decision analytics
• Web-Based applications
• Decisions at lower levels of management and by
  teams and individuals
• Business intelligence applications

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Decision Support Systems
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DSS components
9
Management Information Systems
10
Online Analytical Processing
11
OLAP Technology
12
Geographic Information Systems
13
Using Decision Support Systems
14
Data Mining
15
Executive Information Systems
16
Enterprise Interface Portals
17
Enterprise Information Portal Components
18
Knowledge Management Systems
19
Enterprise Knowledge Portals
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Domains of Artificial Intelligence
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Expert System Components
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Artificial Intelligence in Business

• Artificial Intelligence software
• Fuzzy Logic
• Neural Networks
• Genetic Algorithms
• Components of Expert Systems
• Knowledge Base
• Inference Engine
• Virtual Reality (VR)