IFPUG Membership Committee Membership Survey

1
IFPUG Membership CommitteeMembership Survey
Final AnalysisApril, 2009
Page 1
2
Agenda

• Membership Survey Overview
• Demographics Analysis
• Overall Results
• High-Level Findings
• IFPUG Services
• IFPUG Membership
• ISMA Conference/WS/Courses
• CFPS and CSMS Certifications
• Wish List
• Back-up Slides
• Questions Analysis Details

3
Membership Survey Overview
- Agenda

• A way to
• Understand how our members are happy with IFPUG
  services
• What are the desires and improvements that our
  members want
• Identify initiatives to focus by our committees
• Overall content
• Structured in 5 major sections
• Questions 1 - 7 Demographic information
• Questions 8 - 38 IFPUG Services
• Questions 39 - 50 IFPUG Membership
• Questions 51 - 67 ISMA Conference/Workshops/Cou
  rses
• Questions 68 - 77 CFPS/CSMS Certifications
• Questions 78 - 87 Wish-list
• Score
• Space for comments also provided

4
Demographics Questions 1-7
5
Demographic Analysis Responses Overall
- Agenda

• 410 responses were received to the survey
• The demographic section asked the following
  questions
• Responses

6
Demographic Analysis Responses Overall
- Agenda

• A total of 1,894 comments were provided along
  the survey questions.
• A total of 505 wishes were provided by the
  participants in the wish-list section.

7
Demographic Analysis Countries Represented
- Agenda

• A total of 27 Countries were represented in the
  survey (light green).
• Our stakeholders are well represented in the
  survey from both perspectives (membership revenue
  and CFPS).
• 2 countries France and Switzerland did not
  provide feedback on the survey. They were
  individually contacted but chose do not answer
  the survey.

8
Demographic Analysis Companies Represented
- Agenda

• There was not a specific question related to the
  company that the person belongs.
• This data was generated based on the e-mail-ids
  provided in question 2.
• Other companies represented are located in the
  note page of this slide.

9
Demographic Analysis Membership Distribution of
Respondents
- Agenda

• More than 82 represented by Individual and
  Regular Corporate
• Around 18 represented by other membership (WWC,
  Learning Institutions, Students and Non-IFPUG
  members)
• Around 45 of individual members answered the
  survey.
• Of the above
• 60 of respondents were CFPS,
• 3 CFPS and CSMS,
• 1 were CSMS only
• 36 were not IFPUG certified
• Length of membership was evenly covered

10
Demographic Analysis IFPUG Certification
- Agenda

• Survey feedback primarily provided by CFPS (61)
  and Non-CFPS (36).

11
Demographic Analysis Years of IFPUG
Membership/Involvement
- Agenda

• All the groups well represented in the survey
  from new to IFPUG (1 year) to long relationship
  (over 10 years)

12
Summary
- Agenda

• The information collected seems to be very
  robust.
• We got a very good response rate from our major
  stakeholders across the globe.
• Lots of qualitative information were obtained as
  well in addition to quantitative information.
• We believe we have a very good opportunity in
  using this data/information to shape the future
  of IFPUG and address the voice of our customers.

13
Membership Survey Overall Results
14
Membership Survey Overall Results Approach
- Agenda

• When evaluating the responses we adopted a
  dashboard strategy of green, yellow and red
  status for each question.
• The green, yellow and red status for each
  question was determined by the percentage of
  people supporting the answered question (strongly
  agree or agree). Neutral people was not
  considered. Based on the percentage we assigned
  the status of each question using the criteria
  below
• Supporters gt 70 ?
• 30 lt Supporters lt 70 ?
• Supporters lt 30 ?
• The overall status of each area was determined by
  quantitative analysis of greens, yellows and reds
  for that section as well as some qualitative
  judgment.

15
Membership Survey Overall Results Dashboard
- Agenda
16
High-Level Findings
17
IFPUG Services Questions 8 - 38
- Agenda
- More Detail

• Findings
• Even if we take neutral as negative (a highly
  pessimistic view), the majority of members seem
  to be satisfied with IFPUG Services.
• With such a strong demographic representation,
  the conclusion has to be that IFPUG services are
  meeting the needs of a broad cross-section of the
  membership.
• Of course, the membership is a self-selecting
  group in that, if they were not satisfied, they
  might leave. It is in this context that the last
  ten questions of this section of the survey must
  be viewed.
• Question 29 shows that a majority of members
  (even counting Neutral as supporting the status
  quo) want to see more services. Members are
  evenly divided about whether they would be
  prepared to pay more to achieve this
  significant because a dissatisfied membership
  might be expected to give an outright rejection
  of higher costs. This represents an opportunity.

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IFPUG Membership Questions 39 - 50
- Agenda
- More Detail

• Findings
• IFPUG Membership is considered good value (80)
• In general, companies are paying the membership
  fees (70)
• If companies will stop paying the fees some
  members will not pay the membership (26)
• CFPS certification is considered to be valuable
  enough to make the members want to pay for their
  membership (44) for CSMS certification, only a
  few members believe that it brings value (7)
• More than half of the members believe that IFPUG
  membership represent a good value for the money
  (53), and for their companies (68)
• Members are willing to participate in committees
  focused at their regions (60)
• Our membership fee structure apparently is not
  pleasing our members. Organizations that they
  believe are providing better membership fee
  structures ASQ, PMI (provides more info at less
  cost), SEI, IEEE, ACM, ICASA, NESMA, PDMA, SDN

19
ISMA Conference/WS/Courses Questions 51 - 67
- Agenda
- More Detail

• Findings
• ISMA conference is seen as having value to people
  (over 40) but there were a high number of
  neutral responses (over 40)
• Conference (Fall or Spring ?) doesnt matter for
  around 70 of people but many comments tend
  towards Spring because it is easier to get an
  approved budget at that time.
• 30 of the people didnt try to attend the
  conference. Cost (primarily) and Location are key
  factors that are preventing people from attending
  the conference.
• Conference fees are perceived to be costly and
  people believe that presenters should not pay or
  have a discount (over 45).
• Companies in general are not funding conference
  attendance (over 55)
• Conference brings value to people (over 38) but
  there were a high number of neutral responses
  (over 55)
• Conference in US 35 of respondents agreed, 26
  didnt agree, over 37 neutral
• Courses 67 of respondents would like local
  courses and 78 would like to see courses on-line

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CFPS and CSMS Certifications Questions 68 - 77
- Agenda
- More Detail

• Findings
• CFPS exams are perceived to be challenging by
  almost 90 of people. Main reasons for that the
  exam time is too short to finish all the
  questions. They are frequently needlessly tricky
  with lots of negative logic.
• CFPS automated exam is seeing of value by the
  people (over 70). CSMS automated exam is also
  seeing of value (over 50).
• Most people (around 70) agree that certification
  is the most valuable part in membership and more
  than 50 people feel happy about the
  certification process.
• In contrast with the certification process, there
  is about 33 people feel happy about the
  recertification process. Around 30 are unhappy
  for the recertification process, the proponents
  are almost same with the opponents.
• Around 45 people think that CPM is unambiguous,
  however, there is about 20 of people against
  such opinion.

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Wish List
22
Wish List Analysis Responses Overall
- Agenda

• For the first time, the survey provided an
  innovative option to the members to express their
  Wishes as desired from IFPUG
• Though the regular questionnaire covered almost
  the entire range of services offered by IFPUG,
  there was a need to capture inputs that addressed
  the true desires of members
• A free text form was provided as an open ended
  Wish List for the members to fill their
  expectations from IFPUG
• A total of 10 Wish List text boxes were offered
• The response to the Wish List option was truly
  overwhelming
• Around 158 participants (out of 410) wish list
  responses were received
• More than 30 responded up to 4 wishes each
• A grand total of 505 wishes were received,
  perhaps the first ever in the history of IFPUG
  surveys

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Wish List Analysis Categorization
- Agenda

• The responses to the Wish List being of free
  form type, it was decided to map each of the
  wishes to a wish category. The categories
  themselves evolved based on the type of wish.

• Summary
• The top 5 wishes contributed to almost 53 of
  total numbers.
• The FP counting process and IFPUG
  conferences/seminars related wishes were the top
  in the mind of members.
• There were many Issues/concerns regarding
  certification processes.
• Serious improvements to the IFPUG web site
  seemed to be a strong desire from many.

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- Agenda
Key Wish 1 IFPUG Counting Process

• The highest responses were towards the counting
  process related issues, concerns and suggestions.
  These were analyzed and grouped into 5
  sub-categories.
• Key Findings
• There were a number of concerns raised on
  counting process. It appears that the explanation
  in the CPM 4.2.1 manual does not address a wide
  variety of actual counting situations.
• Queries on converting size into effort, counting
  process for production support, batch processing
  and configuration management were prominent.
• Overall the was a wish for a separate Tips on
  Counting section that provides guidelines to
  some of the non-generic counting situations.
• Summary Comments
• Lack of clear guidelines while counting complex
  projects can lead to discontinuation of Function
  Points as a sizing method.

25
- Agenda
Key Wish 2 Conference Seminars

• Conferences and Seminars was another area that
  generated a high number of responses. These were
  analyzed and grouped into 5 sub-categories.
• Key Findings
• A large number of members felt that
  conferences/seminars were limited to a few
  locations (US being the prominent one) and had
  strong desire for these to be spread globally.
• There were many suggestions regarding the theme,
  duration and objectives based on which
  conferences/seminars were being conducted.
• The expenses incurred by participants in
  conferences/seminars was definitely a huge cause
  for concern. Suggestions on discounts, low cost
  locations etc. were provided by members.
• Summary Comments
• Enthusiastic members seem to view the
  conferences/seminars organized by IFPUG as a
  strategic means of promoting IFPUG FP and related
  processes. Towards this there is a strong wish
  that there is larger coverage of topics, higher
  branding, valuable take away and participation is
  made more affordable.

26
- Agenda
Key Wish 3 Certification

• A large number of aspirants to be a CFPS have
  provided a number of interesting suggestions and
  concerns. These have been categorized into
• Key Findings
• The largest number of suggestions are towards a
  re-look at the basic framework of certification.
• Some of the strong concerns included the rules
  linking IFPUG membership to certification,
  minimum pass and certification fees.
• Provision to practice certification through mock
  tests, branding of CFPS and improvement in
  certification material were some of the requests.
• Summary Comments
• Members do seem to attribute good value for being
  identified as a CFPS. This desire seems to be
  leading to demand for streamlining and fine
  tuning the certification processes.
• Lack of branding CFPS and availability of CFPS in
  other languages seem to be an impediment in
  higher participation by members.

27
- Agenda
Key Wish 4 IFPUG Web Site

• The Web Site is seen as the face of IFPUG. The
  wishes expressed by members point to a need to
  totally revamp the Web site.
• Key Findings
• There seems to be a strong dissatisfaction
  towards the overall layout of the IFPUG Web Site.
• Members expect a lot many useful artifacts to be
  directly available on the web site.
• As compared to many Web sites provided by similar
  organizations, members point out the lack of
  availability of many on-line knowledge sharing
  features.
• Summary Comments
• There is an underlying desire to be associated
  with an organization that has a beautiful face to
  show to the external world. Many suggestions by
  members point to this desire.
• In the current, highly IT enabled, user community
  globally there is an expectation that many
  interactions, administration and E-Learning
  activities are facilitated through a well
  designed Web Site.

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- Agenda
Key Wish 5 IFPUG Management

• The operational aspects of IFPUG as an
  organization has been viewed as an important
  factor by members. A number of suggestions have
  been received.
• Key Findings
• Requests for making the IFPUG executive teams to
  be rotated on a defined time period.
• Integration of various committees in order to
  maximize benefits.
• A Reward Recognition process to encourage
  volunteers contributions.
• Summary Comments
• Though not many but there are suggestions from
  members for IFPUG executive team to be more
  aggressive.
• The expectations are for the management teams to
  derive a higher branding and positioning of the
  IFPUG organization through pro-active integration
  of its processes with other industry standard,
  similar organization processes.

29
- Agenda
Summary of other Wishes

• Technical Content
• Many requests to provide more solved examples,
  and develop a repository of case study material
  for ready reference.
• The CPM needs much refinement and could have
  solutions to address wider type of project
  executions including package implementation,
  data-warehouse etc.
• IFPUG Branding
• Improve presence of IFPUG globally.
• Integrate/interface IFPUG processes with other
  standard industry processes including CMMI, ISO
  etc.
• Enhance technical papers and other value add
  artifacts contents on the IFPUG web site.
• Need for an aggressive communication channel from
  IFPUG to address a variety of admin, technical
  and conference related communications with
  members.
• Strong desire for technical support from IFPUG
  approved experts. Many FP counting situations
  needs application of the counting process to
  complex situations.
• Membership
• Demands from many countries (outside USA) for
  local presence indicates a strong possibility of
  increasing the membership base.
• Re-structuring the membership fees is another
  area of concern from many.

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Back-up Slides
31
Questions Analysis Details
32
IFPUG Services Questions 8-38
33
IFPUG Services Questions 8 38 (Details)
- Agenda
- Findings

34
IFPUG Services Question 8
- Agenda
- Summary

• Findings
• Interactions with IFPUG seems to be efficient
• Around 8 are unhappy with these interactions
• Members associate IFPUG in this context very
  strongly with the IFPUG (CMA) office
• Comments Summary
• A significant proportion of the comments reported
  no interaction and these may have translated
  into a mixture of agree and neutral.
• About the same number of members report excellent
  efficiency as report poor efficiency. In the
  former case, they ascribe this to individuals.
  In the latter case, almost all the reports
  complain about poor responsiveness.

35
IFPUG Services Question 9
- Agenda
- Summary

• Findings
• Interactions with IFPUG are friendly
• Members associate IFPUG in this context very
  strongly with the IFPUG (CMA) office
• Comments Summary
• Very few comments but a couple worth passing on
• Chris is always very friendly, professional and
  accommodating
• Always pleasant even when wildly ineffective.

36
IFPUG Services - Question 10
- Agenda
- Summary

• Findings
• Members believe that the IFPUG volunteers do a
  great job!
• Some members were surprised that IFPUG is run by
  volunteers
• Some members felt that while the limited output
  is understandable given the use of volunteers it
  is not necessarily excusable. Other options could
  be worth considering.
• Comments Summary
• It is mixed - some do a great job, others less
  so.
• I didn't know that they were volunteers!! Now
  am positively surprised.
• They could do a far better job with paid
  assistants for editing, formatting and other
  aspects of documentation

37
IFPUG Services Question 11
- Agenda
- Summary

• Findings
• While there is a broader spread of opinion on
  this statement, fewer members support hiring
  managers than reject it.
• While there were a few comments strongly
  advocating the continuation of the volunteer
  model, most expressed support for some addition
  of paid managers for certain specialist roles
  (the comments suggested various roles as being
  the most important for paid management.
• Comments Summary
• Need to "professionalize" the Counting Practices
  Committee in this era of out sourcing contracts
  denominated in FPs
• I agree most of IFPUG can be run on a volunteer
  basis, but in special specific needs cases IFPUG
  should hire the right people for the job.

38
IFPUG Services Question 12
- Agenda
- Summary

• Findings
• Strong agreement here
• Comments Summary
• A significant portion of the members providing
  comments either do not use the BB or did not know
  about it.
• There is concern about the accuracy of some of
  the responses and a feeling that a more obvious
  CPC voice could be helpful.

39
IFPUG Services Question 13
- Agenda
- Summary

• Findings
• Members seem to be generally satisfied in their
  survey scores but although those comments who
  commented (other than to say they dont use it)
  were universally negative
• Comments Summary
• The website is not updated often enough.
• There is content which is out of date.
• The website design and operation could and should
  be improved.

40
IFPUG Services Question 14
- Agenda
- Summary

• Findings
• The website is OK but could be better
• The comments included a number of positive
  suggestions for improvements in content.
• Comments Summary
• Suggestions include Better search capability,
  more content to support my every day work.
  current architecture examples (web base) counts,
  training material (for examples for CFPS) or case
  studies, more information, white papers, etc on
  topical areas such as the recent review of non
  functional counting practices, ways to manage
  user expectations in such areas, etc. This is not
  a comprehensive list but all the comments are
  available when needed.

41
IFPUG Services Question 15
- Agenda
- Summary

• Findings
• While members are broadly satisfied, they would
  like to see more in some fairly common, specific
  areas (see below)
• Comments Summary
• More foreign language support would be
  appreciated
• More (robust and varied) online education would
  be useful
• Need more and different classes to get CEPs
• More case studies and example of practical
  applications are needed

42
IFPUG Services Question 16
- Agenda
- Summary

• Findings
• The majority of members agree with this statement
  
• Comments Summary
• There were relatively few comments but the most
  common theme was that IFPUG does not do enough to
  sell function points to corporations

43
IFPUG Services Question 17
- Agenda
- Summary

• Findings
• A large number of members neutral on this one.
• Comments Summary
• Most common theme was that IFPUG could do more to
  support non-US and/or non-English speaking
  members by providing educational materials in
  other languages and online.

44
IFPUG Services Question 18
- Agenda
- Summary

• Findings
• Again, a lot of members are neutral on this
  statement
• The comments suggest that members might be
  confused about whether or not this is, or should
  be, a role for IFPUG
• Comments Summary
• IFPUG could do more to support non-US and/or
  non-English speaking members by providing
  educational materials in other languages and
  online.
• IFPUG should support companies in broader areas
  of Benchmarking Estimation
• Not sure how we can have an appropriate
  engagement

45
IFPUG Services Question 19
- Agenda
- Summary

• Findings
• While more members are satisfied than
  dissatisfied, the comments are full of ideas for
  how the website could be better (see below).
• Comments Summary
• Needs updating, not current, stale
• Reorganize, Revamp, Not the best design,
  time for a makeover
• Content is patchy, CPM should be at public
  area, Need more guidelines

46
IFPUG Services Question 20
- Agenda
- Summary

• Findings
• Majority of Members agree.
• Comments Summary
• Few comments the negative ones are complaints
  about missed communications.

47
IFPUG Services Question 21
- Agenda
- Summary

• Findings
• Majority of Members agree with this statement
• Comments Summary
• Few comments these most echo comments about the
  quality of the website (see Question 19) but some
  are very specific and should be followed up. For
  example
• Were can I access last ISMA proceeding?
• Looking for a specific CFPS doesn't seem to work
  any more
• Would be nice to have individual access (user id
  and password), rather than having to access via a
  single corporate user id/password.

48
IFPUG Services Question 22
- Agenda
- Summary

• Findings
• Majority of Members agree with this statement
• A significant number of the comments claimed they
  did not understand this question which raises
  doubts about the response (if more people did not
  understand but responded anyway).
• Comments Summary
• Comments divide roughly into 4 types of
  responses
• I didnt understand the question
• I live in the US and Im fine
• I dont live in the US, I dont have any local
  IFPUG access and that is fine
• I dont live in the US, I dont have any local
  IFPUG access, we need more

49
IFPUG Services Question 23
- Agenda
- Summary

• Findings
• There was a large neutral vote which might
  reflect the tone of a lot of the comments
  Members simply dont know if volunteers are
  sufficiently recognized because they dont know
  who they are.
• Comments Summary
• The comments that where not Dont know
  generally thought more could be done.
• They used to at least have a volunteer
  recognition evening
• PMI - PMP volunteers are a good example the way
  they should be rewarded.
• Should be remembered in the newsletter or Web
  site

50
IFPUG Services Question 24
- Agenda
- Summary

• Findings
• Strong Majority of Members agree with this
  statement
• Comments Summary
• A few dissenting comments felt that
  recertification should be based on competence not
  service and that there might be more appropriate
  ways to recognize service (see Questions 23)

51
IFPUG Services Question 25
- Agenda
- Summary

• Findings
• A majority of Members would like to volunteer.
  This is an interesting response because it does
  not seem to correlate with recent experience?
  Perhaps IFPUG is not making it easy for Members
  to contribute?
• Comments Summary
• Most of the comments were from Members who
  already serve on Committees simply recording
  that fact.
• Another theme in the comments was that some
  international members felt participation would be
  difficult because of their limited English
  language skills
• Finally, a few Members reported that they do not
  have time.

52
IFPUG Services Question 26
- Agenda
- Summary

• Findings
• Strong majority of Members agree with this
  statement
• Comments Summary
• Few comments. Most report that the experience
  has been very rewarding.
• One comments raises concerns that IFPUG could
  easily address
• I do not believe that the overall concept of
  volunteerism is sufficiently marketed or promoted
  within IFPUG. we should restructure the entire
  volunteer selection process each person should
  not serve on multiple committees We need to
  identify in new terms (not from the IFPUG in a
  box presentation) the benefits of volunteering in
  IFPUG, and more importantly, allow more people to
  become involved.
• I don't think I would get much credit for that
  within the company. I have seen that with other
  colleagues that did volunteer.

53
IFPUG Services Question 27
- Agenda
- Summary

• Findings
• Strong majority of Members agree with this
  statement
• Comments Summary
• The only real dissent from this view in the
  comments is where members feel that Certification
  is the most valuable part reason for membership.

54
IFPUG Services Question 28
- Agenda
- Summary

• Findings
• Majority of Members agree with this statement
• Comments Summary
• Surprisingly few comments on this one again,
  the theme here is that information, certification
  and fellow members are equally important no one
  is more important than the others.

55
IFPUG Services Question 29
- Agenda
- Summary

• Findings
• Strong majority of Members agree with this
  statement.
• This response expresses more dissatisfaction with
  the IFPUG status quo than any other in the
  survey. While most statements have been
  intentionally worded positively (What we do now
  is good). This one is worded intentionally with
  the opposite sense. If Members truly want more
  services we would expect lots of suggestions in
  the comments but there are relatively few (only
  19 Members bothered to comment). It is possible
  that some Members responded to this statement
  from a general sense of satisfaction with IFPUG
  and, hence, agreed with everything. It is also
  possible that this is a natural response to more
  is better than less.
• Comments Summary
• Some good, specific ideas which should be
  reviewed in detail.

56
IFPUG Services Question 30
- Agenda
- Summary

• Findings
• Member opinion is divided on this question.
• Slightly more Members disagree than agree but
  here is a strong group who are neutral.
• Comments Summary
• A number of members acknowledge that their
  response to this question is driven by he fact
  that their company pays
• A few comments reveal that IPUG Membership is
  more expensive for individuals than IEEE, ACM or
  PMI
• A number of Members might be willing to pay more
  depending on the particular new services being
  offered. This suggests a pay for usage
  approach?

57
IFPUG Services Question 31
- Agenda
- Summary

• Findings
• Members are divided on this statement although
  more agree than disagree
• An interesting theme in the comments was that
  there I little more that IFPUG can cut back
  without disappearing.
• Comments Summary
• A number of members commented that they would
  prefer to reserve judgment until they could see
  specific proposals

58
IFPUG Services Question 32
- Agenda
- Summary

• Findings
• Member opinion is divided on this statement
• More Members disagree than agree
• Comments Summary
• A number of Members commented that they consider
  they already have a local organization (e.g. US,
  Italy, Netherlands)
• A number of comments expressed doubts or had
  questions about what services/value such local
  offices would provide.

59
IFPUG Services Question 33
- Agenda
- Summary

• Findings
• A majority of Members agree with this statement
• Like Question 29, agreement in this case is an
  expression of dissatisfaction with the status
  quo.
• Comments Summary
• There few comments on this questions but, again
  like Q29, the biggest theme was It depends on
  the services being offered.
• Again, there were some interesting specific
  suggestions e.g. A regular magazine would be
  nice, SFPUG in Spain have no content and the
  CPM is not translated into Spanish, IFPUG is an
  international organization with international
  members but all conferences, workshops etc are
  held in US.

60
IFPUG Services Question 34
- Agenda
- Summary

• Findings
• Members have mixed opinions on this statement.
  Slight more disagree than agree which suggests
  there is dissatisfaction with the status quo.
• Comments Summary
• Technology is moving rapidly and the technical
  papers are too slow to respond.
• Please, aren't we still waiting for the
  "counting web sites" technical paper to be
  re-issued?
• The technical papers are old and not the true
  reflection of the current IT developments
• Limited technical papers, when you think about
  publications such as Cross-talk. IFPUG does not
  solicit nor publish technical papers, such as
  StickyMinds this would be a huge service
  offering to IFPUG members.

61
IFPUG Services Question 35
- Agenda
- Summary

• Findings
• While almost half of the Members agree with this
  statement, over one-fifth disagree.
• The comments suggest that some Members would
  prefer a quarterly publication.
• Comments Summary
• In addition to a significant number of requests
  for a quarterly publication, comments also
  suggested that MetricViews should be distributed
  by email or posted on the website or both.
• Several Members suggested that a more frequent,
  electronic MetricViews could save costs, address
  the desire for more technical papers or go some
  way to improving Member services.

62
IFPUG Services Question 36
- Agenda
- Summary

• Findings
• Member responses to this statement are very
  evenly divided
• Comments Summary
• The most common negative comment seems to be the
  absence of an official voice, Need definitive
  views of CPC on occasions.
• While the interaction is appreciated, it
  sometimes leads to, lots of rambling,
  inconsistencies, not easy to find all relevant
  info in concise manner.
• On the positive side. Collaboration with other
  CFPSs is best type of assistance, is tempered
  by, It helps, but no bulletin board is going to
  cover 100.

63
IFPUG Services Question 37
- Agenda
- Summary

• Findings
• Almost half of Members agree but a significant
  minority disagree.
• Comments Summary
• There is demand for Spanish
• A large proportion of the comments assert that
  they are OK because they speak English this may
  be an indicator that those of our members who are
  not English speakers may be significantly
  underrepresented in the comments.

64
IFPUG Services Question 38
- Agenda
- Summary

• Findings
• More Members disagree than agree with this
  statement. There is an unusually large
  contingent who Strongly Disagree.
• This is an area that needs to be addressed
• Comments Summary
• There were a relatively high number of comments
  on this statement
• The common theme of the comments was that more
  diverse examples of all sorts are needed not
  just real-time.
• There were a number of requests for examples
  dealing with newer technologies.

65
IFPUG Membership Questions 39 - 50
66
IFPUG Membership Questions 39 50 (Details)
- Agenda
- Findings

67
IFPUG Membership - Questions 39-50

• General considerations for this section
• Members pro include those that agree and
  strongly agree
• Member against include those that disagree and
  strongly disagree
• Similar ideas found within answers were captured
  as Common Themes (CTs)
• Findings
• Almost half of the members skipped these
  questions
• Most of the questions (7 from 11) have a high
  percent of members that responded positively
  (agree/strongly agree)
• Three questions had a high percent of members
  that are indifferent (Q47, Q48, and Q49)
• Q43 58.1 of members considered the question
  N/A the number of members pro and against are
  equal

68
IFPUG Membership Question 39
- Agenda
- Summary

• Findings
• 81.5 of members believe that IFPUG membership
  represents a value to them
• Only 3.7 of members consider that IFPUG
  membership isnt valuable to them
• A general idea is that the IFPUG membership has
  an indirect value to its members
• Comments Summary
• It is valuable only to maintain my certification
• My company likes me to have it
• Its value is rapidly diminishing
• I am no longer in a role where the membership
  will assist me

69
IFPUG Membership Question 40
- Agenda
- Summary

• Findings
• 72.9 have the membership paid by their company
  vs. 9.1 of members that dont.
• 7.9 are indifferent (possible a mixed
  situation!!)
• 19.1 members dont have the membership paid by
  the company
• Comments Summary
• Yes, the company has a corporate membership
• Not any more, or not for much longer
• It is valuable only to maintain my certification

70
IFPUG Membership Question 41
- Agenda
- Summary

• Findings
• Almost half of the members that responded to this
  question consider to pay for their IFPUG
  membership if their company will not cover it any
  longer
• 26.1 of members are indifferent
• Percent members that are indifferent is very
  close to percent members that will not consider
  paying the IFPUG membership
• Comments Summary
• Depends in what the fee will be
• Depends if my company will see any value in it
• It depends on my career path
• Yes, I need to retain my certification

71
IFPUG Membership Question 42
- Agenda
- Summary

• Findings
• 44.2 of members consider the membership value
  enough to pay for it than the members that dont
  (16.5)
• 16.5 of members considered this question not
  applicable
• 22.8 of members are indifferent
• Comments Summary
• Depends on the job IFPUG has done almost nothing
  to encourage it.
• Hard decision if the membership dues changed
• My company will not pay for the individual
  membership

72
IFPUG Membership Question 43
- Agenda
- Summary

• Findings
• More than half of the members (58.1 ) consider
  this question not applicable
• The number of members who consider the CSMC
  certification valuable is equal with the number
  of members who dont (7.3)
• 27.4 of members are indifferent
• Comments Summary
• Not CSMS certified
• CSMS is not recognized/ valued in my organization
• IFPUG has not marketed enough, so its not demand
  for it.

73
IFPUG Membership Question 44
- Agenda
- Summary

• Findings
• More than half of the members (52.9 ) who
  answered this question believe that IFPUG
  membership represent a good value for the money
• 36.6 of members are indifferent
• Comments Summary
• Not me, but the company pays
• The value is to have the CFPS and not the
  membership

74
IFPUG Membership Question 45
- Agenda
- Summary

• Findings
• 62.4 of members would be willing to work on an
  IFPUG Committee focused on their region of the
  world vs. 11.6 who would not.
• 26.1 of members are indifferent
• Comments Summary
• I dont have the time
• I am currently a member
• Yes, if qualified
• Yes, if it has its rewords

75
IFPUG Membership Question 46
- Agenda
- Summary

• Findings
• A high percentage of members (67.6 ) consider
  that IFPUG membership is valuable to their
  company vs. those who dont (10.2)
• 22.1 of members are indifferent
• Comments Summary
• It is becoming less valuable (due to issues such
  as multiple media)
• Would be helpful if IFPUG would advertise more
• Not sure it will be due to re-alignment and
  evolving business priorities
• The company doesnt care

76
IFPUG Membership Question 47
- Agenda
- Summary

• Findings
• 51.2 of members are indifferent
• 28.1 of members are willing to accept a higher
  membership fee vs. 20.8 who are not.
• Comments Summary
• Is my company decision to make
• More access to events in the region to gain
  recertification credits
• Keep the membership option for the ones that are
  really interested in it
• Yes, but under certain conditions (complete
  access to all IFPUG publications, conferences
  materials and papers, improve website content,
  create charters where to meet)

77
IFPUG Membership Question 48
- Agenda
- Summary

• Findings
• 41.6 of members are indifferent
• 39.3 of members are interested to participate in
  this type of program vs. 19.2 who are not
• Comments Summary
• Already doing it
• Depends on the details
• Not so sure what that means
• This might be advantageous for consulting groups
  only (if you
• are not working on FP/estimation full time)
• Use the PMI structure credits for
  re-certification

78
IFPUG Membership Question 49
- Agenda
- Summary

• Findings
• 67.3 of members are indifferent
• The percent of members that believe IFPUG has a
  better structure than other organizations is
  slightly higher than the percent of those who
  dont
• Comments Summary
• Companies with a better structure/fee ASQ, PMI
  (provides more info at less cost), SEI, IEEE,
  ACM, ICASA, NESMA, PDMA, SDN
• I am not aware of similar organizations
• I am not familiar with other organizations
  structure I can not compare
• Mandatory retesting CFPS every 3 years is
  atypical annual membership should not be
  required to maintain certification
• CT 5 Working in a committee doesn't bring any
  benefit to me

79
IFPUG Membership Question 50
- Agenda
- Summary

• Findings
• Members are divided on this statement although
  more agree (38.6) than disagree (27.1)
• 34.3 of members are indifferent
• Comments Summary
• I am interested
• It is not up to me
• Is very interesting but need more details
• This might be interesting for my company
• Not at this time

80
ISMA Conference/WS/Courses Questions 51 - 67
81
ISMA Conference/WS/Courses Questions 51 67
(Details)
- Agenda
- Findings

82
ISMA Conference/WS/Courses Question 51
- Agenda
- Summary

• Findings
• 41 in favor
• Around 19 see little value
• Comments Summary
• Very useful discussions but must remain
  relevant
• Less useful with lower attendance levels
• Too far away, too US centred and very
  expensive
• Never been able to attend

83
ISMA Conference/WS/Courses Questions 52 and 53
- Agenda
- Summary
Q52
Q53
Q52
Q53

• Findings
• Result of votes unclear but comments push
  towards Spring
• 2/3 of people actually dont seem to care
• Around 22 prefer spring 14 prefer autumn
• Comments Summary
• Spring is better because funding is easier
• Dont care when it is
• Fall is preferable
• Never been able to attend

84
ISMA Conference/WS/Courses Questions 54, 55 and
56
- Agenda
- Summary
Q55
Q54
Q56
Q54
Q56
Q55
85
ISMA Conference/WS/Courses Questions 54, 55 and
56 (Cont.)
- Agenda
- Summary

• Findings
• 33 of members try to attend conferences
• 42 did not attend because of cost, 38 because
  of location
• Comments Summary
• Cost was critical
• Bad Location
• Good Location
• Other comments
• Some respondents attended (Q54 55)

86
ISMA Conference/WS/Courses Questions 57 and 58
- Agenda
- Summary
Q58
Q57
Q58
Q57

• Findings
• Only 3.5 of people thought fees were too low
• 83 believed that speakers should receive a
  discount
• Comments Summary
• Fees are on a par with other conferences
• Travel costs make all cost too much
• Discount for speakers
• 50 Discount 5 100 Discount 5
• Put fees up and put more into the
  conference

87
ISMA Conference/WS/Courses Question 59
- Agenda
- Summary

• Findings
• 56 of respondents agreed
• Only 12 didnt agree
• Comments Summary
• They funded it but it is hard to get approval
  
• Make it available on-line

88
ISMA Conference/WS/Courses Question 60
- Agenda
- Summary

• Findings
• 38 of respondents said they got a lot from
  conference
• Only 6 didnt agree
• Comments Summary
• I got no value from conference
• Networking is more important information
• Make things available on electronic media

89
ISMA Conference/WS/Courses Question 61
- Agenda
- Summary

• Findings
• 30 of respondents agreed
• 8 didnt agree
• Comments Summary
• Yes - but only 2008
• No
• Limited
• Don't like the idea
• No idea

90
ISMA Conference/WS/Courses Question 62
- Agenda
- Summary

• Findings
• 35 of respondents agreed
• 26 didnt agree
• Comments Summary
• Move the conferences round the world
• Conference should be where most members are
• (No longer US)
• Fine for US members
• International conferences as well
• There's a world outside US

91
ISMA Conference/WS/Courses Question 63
- Agenda
- Summary

• Findings
• 42 of respondents agreed
• 18 didnt agree
• Comments Summary
• Considering that one need not be a member to
  attend, how does this offer any value?
• But I pay extra for it...it is not what I get
  for my membership.

92
ISMA Conference/WS/Courses Questions 64, 65 and
66
- Agenda
- Summary
Q65
Q64
Q66
Q65
Q64
Q66
93
ISMA Conference/WS/Courses Questions 64, 65 and
66 (Cont.)
- Agenda
- Summary

• Findings
• 67 of respondents would like local courses
• 78 would like to see courses on-line
• 39 Would like training to continue at
  conference
• Comments Summary
• Would like local courses
• Use distance learning/electronic media
• As an add on to other classes
• Like face to face courses
• Must be wider than conference

94
ISMA Conference/WS/Courses Question 67
- Agenda
- Summary

• Findings
• 40 of respondents agreed
• 28 clearly did not know
• Comments Summary
• Didn't know
• Why can't courses generate CEUs as well
• Not relevant/didn't understand question

95
CFPS and CSMS CertificationsQuestions 68 - 77
96
CFPS and CSMS Certifications Questions 68 77
(Details)
- Agenda
- Findings

97
CFPS and CSMS Certifications Question 68
- Agenda
- Summary

• Findings
• Most people( nearly 90 of CFPS exam test takers)
  think that CFPS exam is challenging
• Less than 5 people think the exam is easy
• Comments Summary
• The exam time is too short to finish all the
  questions
• Exams are frequently needlessly tricky with lots
  of negative logic

98
- Agenda
CFPS and CSMS Certifications Question 69
- Summary

• Findings
• Around half of CSMS exam takers do not think
  that exam is so challenging, it seems that the
  CSMS exam is not as difficult as CFPS exam
• Most respondents did not take the CSMS exam
• Comments Summary
• The exam is too expensive for I have to take the
  conference

99
- Agenda
CFPS and CSMS Certifications Question 70
- Summary

• Findings
• Many people (around 70) prefer to taking the
  automated CFPS exam
• Only few people (around 11) are unhappy with the
  automated CFPS exam
• Comments Summary
• Automated CFPS exam is cheaper and more
  convenient
• It would be better to have the online vendor card
  during the exam

100
- Agenda
CFPS and CSMS Certifications Question 71
- Summary

• Findings
• People (around 50) like to take the web based
  CSMS
• Comments Summary
• CSMS exam needs more promotion in the aspect of
  industry value

101
- Agenda
CFPS and CSMS Certifications Question 72
- Summary

• Findings
• Most people (around 70) agree that certification
  is the most valuable part in membership
• Around 8 do not think so
• Comments Summary
• Networking and conference are also very valuable
  for membership
• CPM is valuable for my membership

102
- Agenda
CFPS and CSMS Certifications Question 73
- Summary

• Findings
• More than 50 people feel happy about the
  certification process
• Around 18 are unhappy for the certification
  process
• Comments Summary
• 3 yrs for the certification term is too short
• A process like PMI-PDU is necessary
• 90 is too much for passing criteria
• Ongoing membership should be a criteria for
  ongoing certification

103
- Agenda
CFPS and CSMS Certifications Question 74
- Summary

• Findings
• In contrast with the certification process, there
  is about 33 people feel happy about the
  recertification process
• Around 30 are unhappy for the recertification
  process, the proponents are almost same with the
  opponents for this question
• Comments Summary
• Recertification should only be required upon new
  releases of CPM
• CFPS Certification Extension Program (CEP) should
  be more flexible and easier
• Other comments are similar with question 73

104
- Agenda
CFPS and CSMS Certifications Question 75
- Summary
105
- Agenda
CFPS and CSMS Certifications Question 76
- Summary

• Findings
• Nearly 40 people think it is unnecessary to have
  tiers of membership
• Slightly more than 20 people think it is good to
  have the new membership structure
• Comments Summary
• The tier needs to be based on membership years
  and/or volunteer committee participation.
• IFPUG would need to convince members and the
  marketplace of the benefit

106
- Agenda
CFPS and CSMS Certifications Question 77
- Summary

• Findings
• Slightly more than 30 people dislike the idea
• Around 28 people support the idea. Notice, the
  percentages are very close
• Comments Summary
• Care is needed to differentiate between
  recognition and paid advertising
• There could be a benefit in promoting the
  acknowledged guru's as well as regional champions