Business Ethics

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Business Ethics
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What are Ethics??

• -standards of right and wrong that prescribe
  what humans ought to do, usually in terms of
  rights, obligations, benefits to society,
  fairness, or specific virtues

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What are Work Ethics??

• Work ethics include not only how one feels
  about their job or career, but also how one does
  his/her job or responsibilities.
• This involves attitude, behavior, respect,
  communication, and interaction how one gets
  along with others. Work ethics demonstrate many
  things about whom and how a person is.

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Would you oppose?

• Responsibility
• Respect
• Self control
• Integrity
• Effort

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Lets Discuss.
1. Receiving a Holiday Gift A supplier sends a
basket of expensive foodstuffs to your home at
Christmas with a card "We hope you and your
family enjoy the 'goodies.'". What action(s)
might you want to take? 2. Sales Expense The
purchasing manager for a large company agrees to
give you an order (their first), expecting you
agree to make a 200 donation to his favorite
charity, a local youth sports team. How do you
respond? 3. Sales Expense Reimbursement A
customer executive from Southeast Asia will visit
your HQ facility and meet with your executive
team. Your independent Southeast Asian agent
requests that you reimburse the customer for his
expenses, including expenses that could violate
your company's policies. The agent will reimburse
you. How do you proceed?


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Lets Continue.

• 4. References
• A large, prospective client calls you and
  asks about a competitor's reputation. One of your
  long time customers had a very bad experience
  with this competitor. What information do you
  share with the prospect? How do you respond to
  the prospect call?
• 5. Gratuities
• A customer has a large sailing yacht on a
  vessel that your company will be discharging. The
  customer is present and is watching the
  off-loading operation.
• The five stevedores you manage pull off a
  very tricky maneuver, safely transferring the
  yacht to the trailer. The customer is elated, and
  reaches into his pocket, pulling out a big wad of
  50 bills. What do you do?
• 6. Conflict of Interest
• As department manager, you are hosting an
  informal celebration in the office. The food
  budget is 200. Your next door neighbor has just
  started her own catering business and asks to
  supply the food. Since she is just starting out,
  she'll do it at cost and provide extra items at
  no charge. What might you want to consider?

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What is Character???

• The sum of my Virtues and my Vices
• Who I am today as a result of everything I have
  become and overcome in my life so far, plus what
  I become and overcome today.
• The kind of human being I am.
• Who I am.

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Ethical Character Traits

• Honesty
• Integrity
• Justice
• Courage
• Compassion
• Generosity
• Fairness
• Self-control

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Unethical employee attitudes and behaviors
Watch this brief video.

• http//www.teachertube.com/view_video.php?viewkey
  0b9d897d940aa3f3b7b4

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Lets create a list..

• What kinds of behaviors do you think are
  unethical to have in the workplace???

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Do you think this would lead to unsatisfactory
Customer Service?

• EXPLAIN

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Common Unethical Acts...

• lying to supervisors
• falsifying records
• alcohol and drug abuse
• conflict of interest
• stealing
• gift/entertainment receipt in violation of
• company policy

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Key Causes of unethical Behavior...

• meeting overly aggressive financial or business
  objectives
• meeting schedule pressures
• helping the organization survive
• rationalizing that others do it
• resisting competitive threats
• saving jobs

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Key Influences On EthicalBehavior...

• personal values
• supervisor influence
• senior management influence
• internal drive to succeed
• performance pressures
• lack of punishment
• friends/coworker influence

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Why Misconduct Is NotReported...

• fear of not being considered a team player
• did not think corrective action would be taken
• fear of retribution (from management)
• no one else cares, why should I
• did not trust the organization to keep report
  confidential

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Top Ten Unethical BehaviorsReported by
Employees...

• sexual harassment
• lying on reports or falsifying records
• conflicts of interest
• theft
• lying to supervisors
• discrimination

• drug or alcohol
• abuse
• improper accounting
• procedures
• violation of environmental laws
• gift/entertainment violations

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Lets Create a Code of Ethics for a Business.