April 23, 25, 30, 2002

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April 23, 25, 30, 2002

• Dont forget Plagiarism session is Wednesday,
  April 24 at Writing Center. Some one must attend
  if you havent turned in Next Steps Memo and you
  dont want to receive a late assignment penalty.

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Ch. 18 Organizational Change and Stress
Management
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Key Concepts

• Change
• Forces for change
• Types of change
• Resistance to Change
• Individual level
• Organizational level
• Overcoming
• Stress

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Wisconsin Art Greetings p. 576

• What type of change is being proposed?
• What forces led to the proposed change?
• Why is the change being resisted at the
  individual level?
• What organizational factors might prevent the
  proposed change from being successful?

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Workforce
World Politics
Technology
Forces For Change
Social Trends
Economic Shocks
Competition
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Types of Change

• Unplanned

• Planned
• First-order
• Linear
• Continuous
• Incremental
• Second-order
• Multi-level
• Discontinuous
• Radical

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What Can Change Agents Change?
Structure
Technology (how work is done)
Physical Setting
People
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Resistance to Change
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Resistance to Change
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Overcoming Resistance to Change (link to power
influence tactics)
Education and Communication
Participation
Negotiation
Facilitation and Support
Coercion
Manipulation and Cooptation
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Power Influence Tactics
Coalition
Friendliness (Ingratiation)
Reason (Rational Persuasion)
Higher Authority (Legitimating)
Bargaining (Exchange)
Inspirational Appeal
Assertiveness
Consultation, Participation
Personal Appeal
Sanctions (Pressure)
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Organizational Change Process
Changing
Refreezing
Unfreezing
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Unfreezing the Status Quo
Desired State
Restraining Forces
Status Quo
Time
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Managing Change
Remember the impact of context e.g., national
culture
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A Model of Stress (p. 565)
Potential Sources (Antecedents)
Consequences
Environmental Factors
Individual Differences
Psychological Symptoms
Organizational Factors
Physiological Symptoms
Experienced Stress
Individual Factors
Behavioral Symptoms
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Time Management
Physical Exercise
Individual Stress Management Approaches
Social Support
Relaxation Training
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Organizational Stress Management Approaches
Goal Setting
Job Redesigning
Wellness Programs
Organizational Communication
Employee Involvement
Selection and Placement