Presentation to UNDP New York

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Presentation to UNDP New York

• Putting Information to Work
• Reynold Leming
• New York
• 24th February 2003

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Our Mission

• To improve institutional effectiveness
• Improved productivity and capacity
• Increased innovation
• Better customer/citizen and partner relationships
• Reduced costs
• Happier staff

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Our Method

• Valuing and managing information as an asset
• To be identified, organised, managed and
  protected
• Automating the utilisation of information
• Moving towards the less paper office
• Transforming information to knowledge

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Approach

• Identify core processes
• Identify issues
• Information audit
• Information architecture
• Deployment
• People, Process, Technology

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Identify Core Processes

• What the institution does and how it does it
• How information is utilised
• Projects and transactions
• Research and development
• CRM, customer service and marketing
• Finance
• Human Resources

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Identify Issues

• Process timelines and bottlenecks
• Security and information protection
• Efficiency of retrieval
• Version control
• Publication and distribution
• Retention and disposition
• Costs and ROI

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Information Audit

• Institutional File Plan
• Identify information characteristics by Class
• Metadata classification
• Security and access controls
• Contingency (DR and BCP)
• Retention Schedule

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Information Architecture

• Taxonomy (hierarchy of subject matter)
• Content (computer, email, data, image, hard copy)
• Integration (databases)
• Workflow (receipt/creation, routing, review,
  exceptions, filing, revision, disposition)
• Participants (skills, privilege and security)

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Deployment - People

• Democratic buy in
• Management of cultural change
• Sharing knowledge
• Collaboration
• Adapting to new processes

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Deployment - Process

• Business process re-structuring
• Policy and best practice
• Supporting information asset management
• Ensuring legal admissibility and evidential
  weight of electronic information
• Operation procedures and training

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Deployment - Technology

• Document image processing
• Content management (integrating explicit and
  tacit)
• Internet-based portals
• Collaboration tools
• Workflow, discussion, subscription, notification

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Results

• Audit trails and accountability
• Efficiency
• Corporate memory
• Continuous learning
• Innovation
• Enhanced institutional capacity
• Improved citizen and partner relationships

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Thank You