INTERNET REGISTRATION RENEWAL PROJECT

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INTERNET REGISTRATION RENEWAL PROJECT
CITIZENS ONLINE, MAINTAINING PLATES ANNUALLY,
SWIFTLY SIMPLY
Prepared by State of New Hampshire Office of
Information Technology Embedded Agency
Applications Created March 8, 2004
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PERCENT OF HOUSEHOLDS WITH INTERNET
ACCESSHighest States and Lowest
Alaska 64.1 New Hampshire 61.6 Washington
60.4 Colorado 58.5 . . . Alabama 37.6 Arkansa
s 36.9 Mississippi 36.1 Average 50.1
Source - Infoplease.com, October 2001
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MOST DMV SERVICES VIA INTERNETHighest Number
per State and Lowest
Virginia 20 Arizona 15 New
York 12 . . . CO, HI, MT, NC, NH, SC, SD 2 DE,
RI, WY 1 Oklahoma 0 Average 5.4
Source - American Association of Motor Vehicle
Administrators, October 2003
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CITIZEN PREFERENCE FOR VEHICLE REGISTRATION
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PREFERRED REGISTRATION RENEWAL METHOD
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MAXIMUM CONVENIENCE FEE WILLING TO PAY
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WHY INTERNET REGISTRATION RENEWAL IN NH?

• High citizen internet use in New Hampshire
• Citizen interest/preference
• Multiple stakeholders goal to reduce wait lines
• 80 of states offer/planning this service
• New Hampshire in bottom 20 of states providing
  DMV internet services
• 55 of New Hampshire residents prefer home
  renewal
• Supports Governor Bensons technology vision
• Improves State/Municipal Government efficiency
• Improved Revenue collection process

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CITIZEN REGISTRATION RENEWAL VIA INTERNET PROJECT
PARTICIPATION PROJECTIONS
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SURVEY OF MUNICIPAL INTEREST
Of 196 Agents Surveyed
Percent Interested - 46.84
Only towns that are municipal agents were
surveyed
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RULES AND CONDITIONS
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(No Transcript)
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COMPASS HOME PAGE
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STEP 1 TOWN/CITY SELECTION
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STEP 2 LICENSE PLATE RENEWAL INFORMATION
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STEP 3 CONFIRMATION OF LICENSE PLATE RENEWAL
REQUEST
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STEP 4 PAYMENT INFORMATION