The Human Resource Frame

1
The Human Resource Frame

• Chapters 6 - 8

2
The Human Resource Frame

• This perspective regards peoples skills,
  attitudes, energy, and commitment as vital
  resources capable of either making or breaking an
  enterprise.
• Core Assumptions
• Orgs exist to serve human needs
• People and orgs need each other
• When the fit is poor, one or both suffer
• A good fit benefits both

3
Human Needs

• Do we have them?
• Maslow
• McClelland
• McGregors Theory X and Theory Y

4
Argyris 6 Ways of Dealing with Frustrations

• Withdrawal
• Withdraw psychologically
• Resistance
• Promotion
• Form groups to redress power imbalances
• Socialize children to believe work is unrewarding

5
What is a Human Resource Philosophy?

• Develop a long-term philosophy
• Invest in people
• Empower employees and redesign
• Participation

6
Riane Eislers The Chalice and the Blade
7
Model 1

• Assume the problem is caused by the other
  person(s).
• Develop a private, unilateral diagnosis and
  solution.
• Since the other person is the cause, get them to
  change.
• If the other person resists, this proves you are
  right.
• Respond to resistance by intensifying
• If you arent successful, it isnt your fault

8
Model 2

• Emphasize common goals and mutual influence
• Communicate openly and test assumptions
• Combine advocacy with inquiry
• Advocacy is statements about how you think, what
  you know, want or feel
• Inquiry is finding out what others, think, know,
  want or feel

9
Coveys Habit 5

• Seek first to understand and then to be understood

10
5 Dimensions of Win/Win

• Character
• Integrity
• Maturity the balance between courage and
  consideration
• Abundance Mentality
• Relationships
• Agreements
• Supportive Systems
• Processes

11
5 Elements of Win/Win

• Desired Results
• Guidelines
• Resources
• Accountability
• Consequences

12
Processes

• 1. See the problem from the other point of view.
• 2. Identify the key issues and concerns.
• 3. Determine what results would constitute a
  fully acceptable solution.
• 4. Identify possible new options to achieve those
  results.

13
Seek First to Understand

• Empathic Listening
• Mimic Content
• Rephrase Content
• Reflect Feeling
• Rephrase Content and Reflect Feeling

14
Autobiographical Responses

• Evaluate agree or disagree
• Probe ask questions from our own frame of
  reference
• Advise give counsel based on our own experience
• Interpret try to figure people out based on our
  own motives and behavior

15
Defensive Communication

• Defensive Behaviors
• 1 Evaluation
• 2 Control
• 3 Strategy
• 4 Neutrality
• 5 Superiority
• 6 Certainty

• Supportive Behaviors
• 1 Description
• 2 Problem Orientation
• 3 Spontaneity
• 4 Empathy
• 5 Equality
• 6 Provisionalism

16
(No Transcript)